AU Basio 2, Основное руководство, Страница: 23 / 30

22
Troubleshooting
Before you assume that the product is malfunctioning, check the
following:
Problem Suggestion/possible cause
Battery runs out
fast
•
Avoid using the product in places where (out
of service area) appears (
▶
P. 18).
• The internal battery has reached the end of its
life.
Check the battery status (
▶
P. 14).
•
The battery is not adequately charged (
▶
P. 14).
• Turn off functions you do not need ( ▶ P. 18).
Cannot make
calls
•
An au Nano IC Card 04 is not inserted (
▶
P. 13).
• The phone number is incorrect or the area code
is missing ( ▶ P. 20).
•
Airplane mode is set (
▶
P. 19).
•
The product is turned off (
▶
P. 15).
• Tap "Call" after entering the phone number ( ▶
P. 20).
Cannot receive
calls
• Reception is poor ( ▶ P. 18).
•
You are outside the service area ( ▶ P. 18).
•
Airplane mode is set (
▶
P. 19).
• The product is turned off ( ▶ P. 15).
• An au Nano IC Card 04 is not inserted ( ▶ P. 13).
Cannot hear the
other party
•
The call volume is too low(
▶
P. 20).
• The earpiece is blocked with your ear. Place the
earpiece over your earhole.
microSD memory
card is not
recognized /
Cannot find
target data
• The microSD memory card is not inserted
correctly ( ▶ P. 13).
•
The data is saved in the internal memory. Data
can be saved in the internal memory besides
microSD memory cards.
Cannot operate
the keys or touch
panel
•
Turn off the product and then turn it back on.
• The product is turned off ( ▶ P. 15).
Cannot charge
the battery
• The power plug of the specified charger (sold
separately) is not securely plugged into the
outlet (
▶
P. 14).
Cannot turn on
the product
•
The internal battery is not adequately charged
(
▶
P. 14).
•
Make sure that you press and hold
f
(
p
) (
▶
P. 15).
Cannot operate /
Screen is frozen /
Cannot turn off
the product
•
To force power off, press and hold
f
(
p
) for
at least 8 seconds, and then release the key
after the product vibrates. Turn the product
back on after a while (
▶
P. 15).
Cannot operate
the touch panel
as intended
•
Do not operate with gloved hands.
•
Do not operate with fingernails or with a foreign
object between the display and your finger.
• Restart the product ( ▶ P. 15).
Response to
touch input or
key operation is
slow
•
A large amount of data is stored in the product
or large data is being exchanged between the
internal memory and microSD memory card.
An au IC card
(SIM)-related
error message or
a message
indicating that the
card is not
inserted appears
•
An au Nano IC Card 04 is not inserted ( ▶ P. 13).
The product
turns off
automatically
•
The battery has run out (
▶
P. 14).
The product
turns off after the
power-on logo
appears
• The battery has run out ( ▶ P. 14).
(out of service
area) is displayed
•
Reception is poor ( ▶ P. 18).
•
You are outside the service area (
▶
P. 18).
• Your hand is on the internal antenna area ( ▶
P. 12).
•
An au Nano IC Card 04 is not inserted (
▶
P. 13).
The display
illuminates and
c
flashes but
the ringtone does
not sound
• Manner mode is set ( ▶ P. 19).
Low-battery
related message
is displayed
• The battery is almost empty ( ▶ P. 14).
Call does not
connect and a
beep is heard
from the earpiece
• Reception is poor ( ▶ P. 18).
•
You are outside the service area (
▶
P. 18).
•
The network or number is busy. Try again later.
Updating Software
The product supports software updates.
The software update function is also used for operating system
updates. An operating system update is a software update which
includes an upgrade of the product's operating system.
1
Home screen
→
[
設定
] (Settings) under "
ショートカッ
ト " (Shortcuts) → [All settings menu] → [About
phone] → [Software Update]
When you tap "OK," the product starts to check for a software
update in the background. If there is an update, you can download
and install it as needed.
•
If "Software update" is displayed in the notification/status panel,
tap the notification and then follow the on-screen instructions.
2
[YES] → [OK]
To install it later, [LATER] → [OK]. A confirmation screen for
installation will appear after approximately 24 hours.
■
Notes on Software Update
• You will be charged for data communication when connecting to the
Internet from the product using packet communication. Large-volume
data communication occurs in particular for operating system
updates. Use of Wi-Fi ® is recommended.
• Whenever a software update is available, the information will be
announced on the au website, etc. for you. For details, contact an au
shop or Customer Service Center (call toll-free 157). In addition,
users of the SHV36 may receive a notice from au when software
update is necessary to improve the functionality of the SHV36.
•
It is recommended that you back up data before updating the
software.
• When the software update is performed, the product restarts before
and after the update.
•
If the software update has failed or stopped, perform it again.
• A software update failure may disable the product. If this happens,
take the product to an au shop or PiPit (not accepted by some
shops).
•
Charge the battery adequately before performing the update. If the
battery level is low or if the battery runs low during the update, the
software update will fail.
•
Check the signal reception. The software update may fail in poor
reception areas.
• The software update will not change data stored on the product
(contacts, mails, still pictures, music files, etc.) or the settings.
However, data may be affected by the update depending on the
condition of the product (malfunctioning, damaged, water seepage,
etc.).
•
After the software is updated, download of another software update
may start automatically (consecutive updates).
• During international roaming, the software update function is available
only when the product is connected to Wi-Fi ® . Be sure to connect to
Wi-Fi ® before performing the software update.
• Once the operating system is updated, it cannot be reverted to its
previous version.
What not to do during the software update:
• Do not change locations.
Restrictions during the software update:
•
You cannot operate the product. Not even calls to 110 (Police), 119
(Fire and Ambulance), 118 (Regional Coast Guard Headquarters) or
157 (Customer Service Center) can be made. Alarm and other
functions are also disabled.
After-Sales Service
■ When Requesting a Repair
For repair, contact Keitai Guarantee Service Center.
During the
warranty
period
Repairs will be performed under the Company's terms
and conditions of the free-of-charge repair service
described on the warranty.
Outside the
warranty
period
If the product is repairable, repairs will be performed
for a fee at your request.
◎ Contents in the internal memory may be lost due to repairs; keep
a copy of the contents. Note that the Company is not liable for any
damages or lost profits resulting from altered or lost contents.
◎
Recycled parts that meet the Company's quality standards may
be used for repair.
◎ Your au cell phone collected by the replacement mobile phone
delivery service will be repaired and recycled as another
replacement cell phone. Likewise, parts replaced by the au
after-sales service will be collected and recycled by the Company.
Therefore, they cannot be returned to you.
◎ Instances where the product has been changed, modified, or
analyzed (including software modification or analysis (including
rooting, etc.), reverse-engineered, reverse-compiled, or reverse-
assembled) or has been repaired at a location other than an
authorized repair location designated by the Company may not be
covered by the warranty or may prevent the product from being
accepted for repairs.