ATX VersAtive Pro, Руководство по эксплуатации

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CHAPTER 3: DEVICE CONFIGURATION
3-4 VersAtive
®
Pro Enhanced – Operation Manual
3.5 Maintenance
The system log file may be downloaded for troubleshooting purposes by ATX Networks Technical Support only. This file is not
human readable; it is not in a text format. If problems have been encountered and you have contacted ATX Networks Technical
support, you may be asked to clean the log files before collecting a set of current logs. This deletes existing log files as the
Device is always logging all activities which can result in too long or cumbersome a log file to be useful.
Clean Log Procedure
1. In the Tree View click the
Device
icon to select it, Figure 3-5.
2. Click the Maintenance tab.
3. Click the Clean Log Files button.
There is a prompt to delete all the log files; choose Yes . You may get an error message (bug) but the log files were deleted.
Download Log Procedure
1. In the Tree View click the Device icon to select it, Figure 3-6.
2. Click the Maintenance tab.
3. Click the Download Log Files button.
4. There is a prompt to save or open the file; choose
Save File
, Figure 3-7.
5. Click OK (your browser may present this slightly differently).
The file is saved in your Browser Downloads folder. Send this file to your support rep.
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Figure 3-5: Clean Log Files
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Figure 3-6: Download Log File
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Figure 3-7: Save Log File