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Troubleshooting

QL-850 User Guide

91

 

3.

If the jam is located under one of the star wheel assemblies, remove the affected star 
wheel assembly.

a)

If you will remove the star wheel assembly near the media entrance, you must first 
unplug a sensor harness. This harness connects the sensor on the star wheel 
assembly to the encoder sensor.

This harness is protected by a cover. Remove the cover by unfastening the two 
screws. Then unplug the harness.

Note: Use caution when working near the encoder disc. The encoder disc is a 
sensitive component that can be damaged by debris, scratches, etc.

b)

Remove the affected star wheel assembly by unfastening the screws. Each 
assembly is secured by four screws.

c)

Remove the jam.

10608012 (8)

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Содержание QuickLabel QL-850

Страница 1: ...U S E R G U I D E...

Страница 2: ...Label An AstroNova Division World Headquarters 600 East Greenwich Ave West Warwick RI 02893 Tel 1 401 828 4000 Fax 1 401 822 2430 E mail info QuickLabel com www QuickLabel com Technical Support Tel 1...

Страница 3: ...t written permission of QuickLabel Trademarks QL 850 and CQL Pro are registered trademarks of AstroNova Inc Adobe Photoshop and Illustrator are registered trademarks of Adobe Systems Inc Corel is a re...

Страница 4: ...0 quicklabel de Canada 3505 Rue Isabelle Suite O Brossard QC J4Y 2R2 Tel 1 800 565 2216 quicklabel ca Latin America Av Insurgentes Sur No 1602 4 Piso Suite 467 Col Credito Constructor Ciudad de Mexico...

Страница 5: ...ergy and if not installed and used in accordance with the instruction manual may cause interference to radio communications However there is no guarantee that interference will not occur in a particul...

Страница 6: ...6 EC and or your national laws implementing those Directives If a chemical symbol is printed beneath the symbol shown above in accordance with the Battery Directive this indicates that a heavy metal H...

Страница 7: ...ith EEE At the same time your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources For more information regarding return and recycling of WEE...

Страница 8: ...007 Ed 2 A1 A2 Application of Council Directives Application des Decisions du Conseil Anwendbar fur die Richtlinien Applicazione delle Direttive del Comitato 2014 30 EU 2014 35 EU I the undersigned he...

Страница 9: ...nd Functions 30 Operation Panel 32 LED Indicators 33 Color Basics 34 Chapter 3 Designing and Printing Labels 36 Designing Labels 36 Setting up the Label Design Software 38 Printing Labels 38 Estimatin...

Страница 10: ...Error 1022 Shared Memory Response Timeout 66 Error 1023 System Initialization Timeout 66 Error 1024 Unexpected Engine Response 66 Error 1025 Shutdown Timeout 67 Error 1030 Can t Erase EEPROM 67 Error...

Страница 11: ...Issues 95 Resolving USB Communication Issues 97 Identifying and Resolving Priming Problems 99 Addressing Data Starvation 100 Chapter 7 Rewinder 102 Before Installing the Rewinder 102 Installing the Re...

Страница 12: ...owing actions Foam support block removal See Preparing the Maintenance Roller on page 20 Ink cartridge installation See Installing Ink Cartridges on page 21 Printhead installation See Installing the P...

Страница 13: ...5 Place the printer on a sturdy flat horizontal surface that can support at least 100 pounds 45 4 kilograms 6 Remove all packing tape from the printer exterior This tape is used to secure the doors an...

Страница 14: ...nter 10 Close the main side door but leave the lower side door open 11 Grasp the maintenance cartridge and pull it straight out of the printer Then reinstall the maintenance cartridge Ensure it is ful...

Страница 15: ...elative humidity For optimal print quality a relative humidity of approximately 60 is recom mended Avoid placing the printer in areas exposed to high temperature and humidity extremely low temperature...

Страница 16: ...ed handle Lift the rear of the printer by the flat area of the plastic frame above the mandrel Keep the printer level while lifting it The printer has rubber feet that help secure the printer and prev...

Страница 17: ...B cable until prompted later in this procedure 2 Power on your PC and download the QL 850 installer program from www QuickLabel com downloads Run the Setup exe file The Installer wizard will open Choo...

Страница 18: ...during installation choose to continue the installation 4 When prompted to select a printer connection method choose Configure to print over the network Then choose Next 5 When prompted view the list...

Страница 19: ...u would like to assign a specific IP address ensure the dhcp and autoip options are not checked Enter the new IP address in the ip_address field and choose Submit 4 Choose the Diagnostics link to retu...

Страница 20: ...m block 1 Open the top cover and remove the cinch strap 1 2 Remove the foam support block 2 from the printer Use caution when removing the block to avoid dislodging the maintenance roller assembly Sav...

Страница 21: ...from the ink cartridge slots Save the pads for future shipping purposes 3 Slide in the ink cartridge nozzle end first label side up Push the cartridge in all the way You will feel slight resistance n...

Страница 22: ...powered on and the ink cartridges have been installed 2 Open the top cover 3 Make sure the printhead latch 1 is in the open vertical position Remove the cap protectors 2 from the two fluidic couplings...

Страница 23: ...e protective plastic strips with the other hand Grasp the pull tab and slowly peel back the plastic strip covering the electrical contacts Grasp the pull tab and slowly peel back the plastic strip cov...

Страница 24: ...in place gently rotate the printhead cartridge forward into position against the stops on the printhead connector circuit board Caution If the printhead will not rotate into position do not force it...

Страница 25: ...ply See Working with Wide Gap Media on page 28 1 Turn the wing nut 1 on the end of the mandrel counterclockwise to loosen the mandrel 2 Loosen the fastener on the outer flange 4 Then remove the outer...

Страница 26: ...no excessive slack in the media during this process 11 The printer will beep three times to indicate the media has been detected Release the media when the printer starts automatically feeding it into...

Страница 27: ...he thumbscrew on the adjustable media guide 6 and slide the guide to the width of the media The edges of the media should lightly contact the edges of the fixed media guide 7 and the adjustable media...

Страница 28: ...2 on the end of the mandrel counterclockwise to loosen the mandrel Loosen the wing nut until the media roll moves freely 5 Remove the media roll from the mandrel Working with Wide Gap Media Gap media...

Страница 29: ...loading media ensure that the leading edge of the media contains no reflective mark within the first inch from the cut edge If any part of the reflective mark is within this area cut the media direct...

Страница 30: ...h this slot 2 Operation Panel Use these keys to operate various printer functions 3 Top Cover Open this cover to access the printhead 4 Main Side Door Open this door to access the transport unit and i...

Страница 31: ...onnection method 4 LAN Port Connect the LAN cable here when using the LAN connection method 5 Power Inlet Connect the power cord here 6 Inner Flange Position the media roll edge so it touches this fla...

Страница 32: ...release the feed key to feed media one label length Press and hold the feed key to feed media until you release the key While paused press and hold the feed key to perform a light printhead cleaning o...

Страница 33: ...s in the ready state press and hold this key for approximately one second to cut media at the exit Key Description LED Description 1 Power This green LED indicates the power status of the printer Off...

Страница 34: ...nces are universal and as a result of them software developers display manufacturers and printer manufacturers have worked together to develop a way to successfully describe and use color taking into...

Страница 35: ...s will help with the full design and printing process If color matching is important to you you may consider profiling your computer display QuickLabel QL 850 Color Profiles When printing even the typ...

Страница 36: ...ting point of new labels Continuous Media Continuous media does not have reflective marks It also does not have die cuts and therefore contains no gaps It is a continuous sheet of label material affix...

Страница 37: ...trix removed you can print all the way to the edge of die cut labels but doing so may cause a small amount of ink to deposit onto the liner In the event excess ink deposits on the liner it will not dr...

Страница 38: ...JPG uncompressed TIF GIF PNG or PDF format Select a resolution of 400 or 800 pixels per inch For raster based design applications such as Adobe Photoshop choose a resolution of 400 or 800 pixels per...

Страница 39: ...job While paused press and hold the feed key to perform a light printhead cleaning operation Printhead cleaning options are also available in the QL 850 Mainte nance Utility 7 Receive the printed lab...

Страница 40: ...k Usage screen 4 Print the label job Observe the following guidelines to ensure an accurate ink estimate Print a high number of copies such as 100 Print with the same driver settings media resolution...

Страница 41: ...four yellow LEDs on the printer indicate ink status Flashing LEDs indicate low ink Illuminated LEDs indicate empty ink The printer has four ink cartridges black K cyan C magenta M and yellow Y Confir...

Страница 42: ...You will feel slight resistance near the end of this process as the nozzle engages the ink needles inside the printer Caution There are sharp needles in the ink cartridge slot Never put your fingers i...

Страница 43: ...nch Rollers As media is fed into the printer it is advanced by a series of rollers just inside the media entry slot Over time these rollers may accumulate dust or adhesive residue You can clean these...

Страница 44: ...ct a physician immediately To prevent ink from leaking from a used maintenance cartridge avoid dropping the cartridge or storing it at an angle Otherwise ink may leak and cause stains Ink adheres to t...

Страница 45: ...from staining your hands during this procedure 1 Remove media from the printer 2 Open the main side door 3 Grasp the handle on the transport unit Then pull the transport unit straight out of the print...

Страница 46: ...e the belts manually in either direction to expose more belt surface area for cleaning All four belts will move at the same time 8 If the belts are damp from cleaning allow them to dry completely befo...

Страница 47: ...en the main side door 4 Release the two ink cartridge latches 5 Carefully slide all four ink cartridges one at a time out of the unit 6 Use a swab or lint free cloth dampened with isopropyl alcohol to...

Страница 48: ...lly When heavy and light automated cleanings are not sufficient in nozzle restoration a manual cleaning method can be used This process requires a clean lint free cloth de ionized or distilled water a...

Страница 49: ...d in the printer and close the latch Complete the printhead replacement procedure Powering Up After Extended Downtime If the QL 850 has been powered down or unplugged for two weeks or longer you must...

Страница 50: ...tions to upgrade the print module firmware 1 Obtain the print module firmware file from the QuickLabel website or QuickLabel Technical Support The file will have a name similar to the following exampl...

Страница 51: ...ns running during this process Once the print module has completed restarting the upgrading progress bar window will close 6 When the upgrade is complete choose Cancel to close the Update Firmware win...

Страница 52: ...the job can be sent again If no jam is present press and hold the pause resume key to cancel the job Press and release the feed key as needed until the last label printed is aligned with the exit Res...

Страница 53: ...rror 1003 Unwind too Slow The mandrel is moving slower than expected Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possib...

Страница 54: ...ion If the issue persists after performing all solutions contact Technical Support 1 Load media 2 Press and release the power key to resume the job Or press and hold the pause resume key to cancel the...

Страница 55: ...ing made where the transport unit plugs into the printer Examine both connectors and make sure the connectors pins are clean and not pushed in or damaged The connector on the transport unit is illustr...

Страница 56: ...Make sure all parts are intact Ensure the metal locking washer that retains the white plastic gear is installed 5 Ensure that the cut is occurring through the label liner between labels If necessary a...

Страница 57: ...Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue is resolved after performing each recommended...

Страница 58: ...issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1...

Страница 59: ...If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Close the top cover Press and release the power key to resum...

Страница 60: ...sts after performing all solutions contact Technical Support 1 Install the maintenance cartridge If a maintenance cartridge is installed try repositioning it Press and release the power key to clear t...

Страница 61: ...e if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical S...

Страница 62: ...issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Press and release the power key to clear the error 2 Confirm the me...

Страница 63: ...e printer turn the power inlet switch off Wait three seconds Then turn the power inlet switch on Power on the printer Error 1015 Internal Error There is an electronics failure Solutions Use the follow...

Страница 64: ...g each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Look for and clear a potential ja...

Страница 65: ...persists after performing all solutions contact Technical Support 1 Press and release the power key to clear the error 2 Press and hold the power key on the operation panel for three seconds to turn t...

Страница 66: ...ollowed by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after pe...

Страница 67: ...sue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Press and release the power key to clear the error 2 Press and hold th...

Страница 68: ...ower key for one second to turn the printer on again 3 On the rear of the printer turn the power inlet switch off Wait three seconds Then turn the power inlet switch on Power on the printer Error 1038...

Страница 69: ...e printer turn the power inlet switch off Wait three seconds Then turn the power inlet switch on Power on the printer Error 103A Upgrade Failure There was an internal upgrade failure Solutions Use the...

Страница 70: ...t followed by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after...

Страница 71: ...persists after performing all solutions contact Technical Support 1 Press and release the power key to resume the job Or press and hold the pause resume key to cancel the job Error 1046 Can t find Job...

Страница 72: ...esent on the sensor or the exterior of the maintenance cartridge false sensor readings may occur Open the lower side door and remove the maintenance cartridge Use a clean lint free cloth dampened with...

Страница 73: ...2001 Faulty Printhead The printhead is damaged or has a poor electrical connection Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed...

Страница 74: ...lled has a poor electrical connection or a printhead latch is not recog nized as being closed Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first...

Страница 75: ...nction in the Parts Replacement tab of the QL 850 Maintenance Utility Clean the electrical contacts on the printhead with a clean lint free cloth and isopropyl alcohol Finish using the printhead repla...

Страница 76: ...details are not retained in the Maintenance Utility log Error 2009 Maintenance Jam Mechanical components in the print module have failed to move Solutions Use the following solutions to troubleshoot...

Страница 77: ...nance sled at the illustrated port 4 Tension in the printhead harness bundles can restrict motion and make it more difficult for the printhead to move up and down Check the harness routing 5 Inspect t...

Страница 78: ...Error Messages QL 850 User Guide 78 6 Inspect the cam rollers on the print engine Ensure both rollers are present...

Страница 79: ...rming all solutions contact Technical Support 1 Clean ink cartridge electrical contacts and reinstall the ink cartridge Error 200C Yellow Cartridge is Missing The yellow ink cartridge was not detected...

Страница 80: ...is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Replace the ink cartridge Error 2010 Magenta Ink Out The magenta ink cartr...

Страница 81: ...cal Support 1 Replace the ink cartridges indicated by the front panel LEDs Error 2014 Missed TOF The top of form mark was not found within the expected time Solutions Use the following solutions to tr...

Страница 82: ...head moves to the print position the printer may be receiving corrupt data This may occur when using CQL Pro software The corrective action is to reduce the size of the image slightly For example if y...

Страница 83: ...ce the affected star wheel or the star wheel assembly A star wheel has become unseated Remove and reinstall the affected star wheel Proper operation is for the star wheel to spin on the dowel pin that...

Страница 84: ...r on the star wheel assembly to the encoder sensor This harness is protected by a cover Remove the cover by unfastening the two screws Then unplug the harness Note Use caution when working near the en...

Страница 85: ...otective cover Then fasten the two screws to secure the cover Caution Do not overtighten these screws The screws should just contact the cover Overtightening can result in 2017 2100 errors Error 2100...

Страница 86: ...Caution Use caution when removing a media jam The printer contains sensitive components that can be damaged by debris impact excessive force etc 1 If media is exiting the front of the printer perform...

Страница 87: ...cut the media under the transport entrance guide You can use scissors or a blade to start the cut and then tear the rest of the way with your hands Caution Use caution when cutting media inside the p...

Страница 88: ...ng lock by rotating it counterclockwise and then pulling it straight out This lock is usually removed during the unpacking process 11 The next steps will vary based on the media jam location Refer to...

Страница 89: ...op cover and main side door if they are open 15 Power on the printer 16 Reload the media Removing a Media Jam in the Input Pinch Rollers 1 Remove the media roll from the printer Use scissors to cut th...

Страница 90: ...rollers 3 as necessary by turning the drive pulley 4 Remove the jam when it is accessible c Position the roller cover plate 2 in the mounting location and install the two screws 1 Installing the plat...

Страница 91: ...ects the sensor on the star wheel assembly to the encoder sensor This harness is protected by a cover Remove the cover by unfastening the two screws Then unplug the harness Note Use caution when worki...

Страница 92: ...ed f If you removed the star wheel assembly near the media entrance plug in the sensor harness Move the harness under the protective cover Then fasten the two screws to secure the cover Caution Do not...

Страница 93: ...printhead in the uncapped position too long will result in dried ink nozzles a Turn the worm gear counterclockwise to raise the printhead b Slide the maintenance sled away from the printhead toward th...

Страница 94: ...or excessive air in the ink lines internal to the printer To resolve this issue perform the following steps Cancel the print job Perform the Before Moving function in the Cleaning tab of the QL 850 Ma...

Страница 95: ...not recognize the printer correctly In this case the QL 850 will be listed as an Unspecified item in the Devices and Printers window Use the following procedure to correct this issue This procedure a...

Страница 96: ...e Properties window will open Choose the General tab 4 Choose Change Settings Then choose the Driver tab 5 Choose Update Driver When you are prompted select the Search automatically for updated driver...

Страница 97: ...er with the QL 850 Maintenance Utility Status Monitor or CQL Pro software In this situation a warning symbol will displayed over the printer icon in the driver properties window Use the following proc...

Страница 98: ...Universal Serial Bus controllers option 3 Right click USBCOMM Device Driver and select Update Driver You will be prompted to select a search method Choose Browse my computer for driver software The Br...

Страница 99: ...n in the Cleaning tab of the QL 850 Maintenance Utility After Shipping function in the Cleaning tab of the QL 850 Maintenance Utility Printhead replacement function in the Parts Replacement tab of the...

Страница 100: ...ge in a job rather than data for a single page and then printing it multiple times For some jobs data for each individual page is necessary such as when printing unique labels or labels containing uni...

Страница 101: ...and resuming when more data is available to print In some situations this may result in an error 101D If either of these situations is to be avoided then the entire job can be set to be rendered befo...

Страница 102: ...k table or other similar surface it must be sturdy and stable enough to support the weight of the printer rewinder and roll media A table that can support at least 150 pounds 68 kilograms is recommend...

Страница 103: ...h off 3 Disconnect the accessory cover 1 by removing the two upper 2 and two lower 3 screws Note The upper and lower screws are different sizes Keep these screws separated to ensure correct installati...

Страница 104: ...ring this process Note These instructions assume you are using the rewinder accessory and the external unwinder accessory If you are using only the rewinder accessory the installation procedure will d...

Страница 105: ...er Insert the power plug into an AC power receptacle Rewinding Labels The rewinder automatically winds printed media exiting the QL 850 onto rolls The setup process for rewinding labels requires an em...

Страница 106: ...the rewinder to the bracket Slide the rewinder left right as allowed by the adjustment slots until the media is squarely aligned with the inner flange Then tighten the thumb screws 8 Fasten the end of...

Страница 107: ...k table or other similar surface it must be sturdy and stable enough to support the weight of the printer unwinder and roll media A table that can support at least 150 pounds 68 kilograms is recommend...

Страница 108: ...as illustrated Insert the tabs into the corresponding slots on the brackets 5 Align the unwinder 2 with the bracket Ensure the thumb screw mounting locations align with the slotted holes on the bracke...

Страница 109: ...nt of the printer should make contact with the raised tab on the bracket 8 Plug the power jack into the power slot on the unwinder Insert the power plug into an AC power receptacle 9 On the rear of th...

Страница 110: ...unwinder with the printer The inside edge of the inside flange should be aligned with the fixed media guide on the media entry slot Slide the unwinder left right as allowed by the adjustment slots un...

Страница 111: ...s 2 Ensure the power switch 3 on the unwinder is in the off position 3 Turn the thumb screw 6 counterclockwise to loosen and remove the removable roll support arm 7 4 Turn the unwinder mandrel adjustm...

Страница 112: ...wer switch 5 on the unwinder to the on position The unwinder will remove slack and provide back tension during the loading process The media unwind path is illustrated below 11 Finish loading media us...

Страница 113: ...Draining ink from the printhead Removing the printhead Removing ink cartridges Securing the maintenance roller Caution If you are unable to use the Before Shipping function due to an error condition l...

Страница 114: ...arrow symbol on the packaging Do not store or transport the cartridge with its long axis vertically oriented Longer Printhead Storage Beyond Specification If the storage has been relatively well contr...

Страница 115: ...uch extreme conditions Before use the inks should be brought to room temperature and ink cartridges given a gentle shake to remix the ingredients The amount of agitation that occurs during handling on...

Страница 116: ...printer If this happens allow the printer to sit for at least 1 hour at room temperature to adapt to the ambient temperature and humidity Never place the printer on a slanted or unstable stand or tabl...

Страница 117: ...s designed to be used in the region where purchased Also make sure the power source can supply sufficient power for the printer This could cause a fire or serious electrical shock or damage the printe...

Страница 118: ...en any covers and do not remove the power plug Do not apply excessive force or strong shock to the printer Doing so can result in a machine failure or impair printer quality Be sure to open close the...

Страница 119: ...dren This prevents accidents If a child accidentally swallows ink seek medical attention immediately If ink gets into your eyes wash it out with flowing water immediately If irritation persists consul...

Страница 120: ...K dye cartridges 250mL Maintenance Cartridge Capacity Approximately 1 million printed inches or 850 mid job cleanings Near full warning at approximately 80 full Printhead Life Approximately 250 000 li...

Страница 121: ...core Thickness 5 5 mil 7 5 mil 0 140 mm 0 191mm Control Panel 5 buttons Power Pause Feed Back Feed Cut 7 LEDs Power Status Error Ink Out C M Y K Service Wait Time to Ready On Ready 60 seconds Connect...

Страница 122: ...onger than 2 weeks powered off or in standby Ink Storage 32 F to 95 F 0 C to 35 C 35 to 85 Relative Humidity non condensing Ink Warranty 24 months from date of production or 6 months after installatio...

Страница 123: ...nthetic labels Label Size Print Area Width 2 0 8 3 51 mm 211 mm Length 1 0 30 0 25 mm 762 mm Construction Width a 2 125 8 425 54 mm 214 mm Edge Trim Left Right b 0 063 1 59 mm Reflective Mark Width c...

Страница 124: ...3 0 mm 0 75 19 mm Multi Across Down Yes 1 0 25 mm min width 1 0 25 mm min length Maximum of 0 25 horizontal and vertical gaps Butt Cut Label Construction acceptable if no print required for length of...

Страница 125: ...rror 1001 52 Error 1002 52 Error 1003 53 Error 1004 54 Error 1005 54 Error 1006 54 Error 1007 57 Error 1008 57 Error 1009 57 Error 100A 58 Error 100B 59 Error 100C 60 Error 100D 60 Error 100E 61 Error...

Страница 126: ...acing 41 Inner Flange 31 Installation Location 15 Installation Precautions 16 Installation Summary 12 IP Address 18 L Label Design Software Setup 38 Labels Designing 36 LAN Port 31 LED Indicators 30 3...

Страница 127: ...Index QL 850 User Guide 127 W Wing Nut 31...

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