TROUBLESHOOTING
TROUBLESHOOTING
23
You may need to manually force the PC to request an IP Address
from the router. In Windows Explorer for Windows 95OSR2/98/2000/
Me, open the Winipcfg.exe from the Windows directory. This
application shows the IP Addresses for your Ethernet Adapter. Click
Release
and then click
Renew
. You should receive a valid IP
Address, such as 192.168.1.2. For Windows NT, use the DOS
Command Prompt, type
ipconfig/release
and press the
Enter
key,
and then type
ipconfig/renew
and press the
Enter
key. You should
receive a valid IP Address, such as 192.168.1.2. Re-start the NetDSL
Manager to see if it can detect the router.
Router and PC Are Not in the Same Subnet
Your router and PC must be in the same subnet, otherwise, you are
unable to access the NetDSL Manager and configure your router.
Verify that you have entered the correct information provided by your
Internet Service Provider (ISP) for your router’s and PC’s IP Address
and Subnet Mask. For more specific information about your account,
consult your ISP.
Cannot Upgrade the Firmware
1. You may have inadvertently tried to download the wrong file to your
router. The NetDSL router can only use upgrades created by
ARESCOM, Inc. The upgrades are available by downloading the file
from ARESCOM’s web site (
www.arescom.com
). The correct file
format is (*.bin). The serial number of the NetDSL unit is needed
when you are obtaining the firmware from ARESCOM’s website. The
serial number is located on the bottom label of your NetDSL device.
2. There may have been an illegal operation on your router. Please re-
boot your router by disconnecting the power adapter and
reconnecting it after 30 seconds.You may have to do this more than
once.
