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Troubleshooting / FAQs

This section contains troubleshooting information for the Aegis Padlock SSD. 

If you encounter any of the following problems when using the Aegis Padlock 

SSD, refer to the corresponding answers. 

Q: What can I do if I forget the User PIN?

A:

 Use your Admin PIN to enter the Admin Mode and create another User 

PIN. Additionally you may access the drive by enabling a recovery PIN and 

establishing a new USER PIN.

Q: What can I do if I forget the Admin PIN?

A:

 

In the case of forgotten Admin and User PINs, if data recovery PINs were 

programmed into the drive at the time of setup, then you can use one of them to create 

a state of User Forced Enrollment and generate a new User PIN to gain access to (and 

back up) the drive’s contents. Once complete, you must then perform a complete reset 

of the Aegis Secure Key where all PINs and data will be erased and you will need to 

reconfigure / reformat the Aegis Fortress, creating a new Admin PIN which will allow you 
to reload the previously backed-up data onto the device.

 

Q: Why did the operating system not recognize the Padlock SSD after 

I enter the User Mode and completely reset the computer?

A: You need to initialize, allocate and format the Aegis Padlock SSD 

manually. For more information, refer to 

Initializing and formatting the 

Aegis Padlock SSD after a complete reset

 in this manual.

Q: How do I use the Aegis Padlock SSD without a PIN?

A: 

As a full disk encryption product, the Aegis Padlock SSD can never be 

used without a PIN.

Q: What encryption algorithm is used in this product?

A: 

The Aegis Padlock SSD uses AES 256-bit algorithm.

Q: Why could I not initialize, partition or format the Aegis Padlock 

SSD?

A: 

Ensure that you have administrator privileges. You will need Admin 

privileges to use the Disk Management Utility.

Q: The LED is blinking RED and I can’t enter a code. Why?

A: 

Somebody has tried to access the drive and the code has been entered 

10 times incorrectly (see Brute Force section of this manual).

Содержание Aegis Padlock

Страница 1: ...User Guide Aegis Padlock SSD Remember to save your PIN in a safe place If lost or forgotten there is no way to access the drive...

Страница 2: ...n Mode 9 Changing the Admin PIN 9 Adding a new User PIN 10 Deleting the User PINs 11 Changing the User PIN 11 Setting and Using Recovery PINs 12 Setting Read Only or Read Write from Admin 13 To set th...

Страница 3: ...copyright holder DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE...

Страница 4: ...an interoperable state with the RED LED flashing First Time Use Before the Padlock can be used the Admin PIN MUST be set The LED will display Solid BLUE and Solid GREEN to indicate the Padlock is wai...

Страница 5: ...nt that the Aegis Padlock is unable to power on a single USB connection use the included USB Y cable Connecting the Aegis Padlock 1 Attach the integrated USB cable of the Aegis Padlock drive to an ava...

Страница 6: ...ilable USB ports on your computer 3 At least one of the Aegis Padlock LEDs should turn on indicating that the Aegis Padlock is powered When you first plug in the SSD Padlock the unit will do a self te...

Страница 7: ...tions are to be added you can exit the Admin mode by pressing the button and the drive will return to the locked standby state If no action is taken within 30 seconds the drive will return to its lock...

Страница 8: ...king RED Drive unlocked in Read Only Mode Alternating RED BLUE Indicates a mode has been entered that can result in the deletion of a User or the data on the drive depending on the mode chosen Also us...

Страница 9: ...rrect Admin PIN 2 Enter the Admin PIN and press the button 3 Successfully entering the Admin Mode is indicated by a solid BLUE LED 4 To exit the Admin Mode either allow 30 seconds of inactivity or pre...

Страница 10: ...he BLUE LED glowing steadily indicating that the drive has returned to the Admin mode 5 For each additional User PIN repeat steps 2 4 B USER GENERATED USER PIN USER FORCED ENROLLMENT Note User Forced...

Страница 11: ...teadily NOTE Deleting the User PIN will also delete the Self Destruct PIN and all recovery PINs if any have been set Changing the User PIN You can change the User PIN by doing the following 1 Unlock t...

Страница 12: ...e button again If PIN is accepted for the final time the GREEN LED will blink three times and the device will then return to the Admin mode indicated by a steady BLUE LED 5 To add more Recovery PINs r...

Страница 13: ...drive will return to Admin mode indicated by the BLUE LED glowing steadily and the drive restored to its normal Read Write condition Important Note Setting the drive to Read Write from Admin mode will...

Страница 14: ...The GREEN LED will glow steadily 4 Drive will return to unlocked mode and can now be written to indicated by the blinking GREEN LED This mode allows the User to set the Read Write status of the drive...

Страница 15: ...and then will return to the Admin mode indicated by the BLUE LED glowing steadily Setting LED Flicker Button Press Indicator Setting Minimum PIN Length Requirement Creates a flickering effect in LED l...

Страница 16: ...Override to On 1 Enter the Admin Mode Press and hold 0 for five seconds until the RED LED blinks then enter the Admin code and press the button The BLUE LED will glow steadily 2 Press and hold 7 1 for...

Страница 17: ...in these ten extra attempts press and hold the 5 button and then press the UNLOCK button until the RED and GREEN LEDs blink alternately 5 Enter the code LastTry 5278879 and press the button You will n...

Страница 18: ...the PIN Note The Self Destruct PIN must be different from all other PINs i e Admin PIN User PINs Recovery PINs 1 By default the Self Destruct feature is disabled To allow the Padlock SSD to be set wit...

Страница 19: ...n and partition settings You will need to initialize and format the device To initialize your Padlock SSD do the following 1 After a complete reset press 9 The BLUE LED will glow steadily and the GREE...

Страница 20: ...ck or log off your Aegis Padlock SSD if you are away from your computer using the switching user function by sharing a computer with others Initializing and formatting the Aegis Padlock SSD after a co...

Страница 21: ...es Each drive in the list will display its capacity manufacturer and product name such as 232 9 Apricorn Padlock SSD 2 Click the Erase tab 3 Enter a name for the drive The default name is Untitled The...

Страница 22: ...Button 11 blinks Button 12 blinks 4 To exit the Diagnostic Mode wait for the 20 second timeout or hold the Button for 7 seconds to return the key to its normal operation Self Diagnostics During the i...

Страница 23: ...o reconfigure reformat the Aegis Fortress creating a new Admin PIN which will allow you to reload the previously backed up data onto the device Q Why did the operating system not recognize the Padlock...

Страница 24: ...version If you are experiencing lower than expected speeds check to make sure you have the latest host controller driver available If you are getting considerably less make sure that you are plugged...

Страница 25: ...Mode 1 Create User PIN 2 not used 3 Set Self Destruct PIN Admin or User setup 4 Set Minimum PIN length 5 Set Brute Force Attempts 6 Auto Lock 8 Enter Recovery PIN 9 Enter Change Admin PIN 7 1 Turn Lo...

Страница 26: ...APRICORN 3 BY MODIFICATION OF THE PRODUCT OR 4 AS A RESULT OF SERVICE ALTERNATION OR REPAIR BY ANYONE OTHER THAN APRICORN AND SHALL BE VOID THIS WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR NO OTHER W...

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