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Troubleshooting / FAQs
This section contains troubleshooting information for the Aegis Padlock SSD.
If you encounter any of the following problems when using the Aegis Padlock
SSD, refer to the corresponding answers.
Q: What can I do if I forget the User PIN?
A:
Use your Admin PIN to enter the Admin Mode and create another User
PIN. Additionally you may access the drive by enabling a recovery PIN and
establishing a new USER PIN.
Q: What can I do if I forget the Admin PIN?
A:
In the case of forgotten Admin and User PINs, if data recovery PINs were
programmed into the drive at the time of setup, then you can use one of them to create
a state of User Forced Enrollment and generate a new User PIN to gain access to (and
back up) the drive’s contents. Once complete, you must then perform a complete reset
of the Aegis Secure Key where all PINs and data will be erased and you will need to
reconfigure / reformat the Aegis Fortress, creating a new Admin PIN which will allow you
to reload the previously backed-up data onto the device.
Q: Why did the operating system not recognize the Padlock SSD after
I enter the User Mode and completely reset the computer?
A: You need to initialize, allocate and format the Aegis Padlock SSD
manually. For more information, refer to
Initializing and formatting the
Aegis Padlock SSD after a complete reset
in this manual.
Q: How do I use the Aegis Padlock SSD without a PIN?
A:
As a full disk encryption product, the Aegis Padlock SSD can never be
used without a PIN.
Q: What encryption algorithm is used in this product?
A:
The Aegis Padlock SSD uses AES 256-bit algorithm.
Q: Why could I not initialize, partition or format the Aegis Padlock
SSD?
A:
Ensure that you have administrator privileges. You will need Admin
privileges to use the Disk Management Utility.
Q: The LED is blinking RED and I can’t enter a code. Why?
A:
Somebody has tried to access the drive and the code has been entered
10 times incorrectly (see Brute Force section of this manual).