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Apollo Design Technology, Inc.
260.497.9191 •
ApolloDesign.net
Troubleshooting
Symptom
Cause
Solution
Smart Color
®
Pro fails
to start and home
No power from
power supply
• Verify that the power supply is on
• Verify that 4-pin cable is valid cable
and pin out is compatible
Smart Color
®
Pro fails
to respond to DMX
DMX control signal
not connected
• Verify that DMX is present from console
to power supply
• Verify 4-pin cable is good
Smart Color
®
Pro
operates erratically
Faulty DMX
• Verify that 4-pin cable runs from last
MXR 2 back to power supply
• Verify that DMX terminator is being used on
the last DMX device in the control circuit
Smart Color
®
Pro
resets intermittently
Insufficient power
• Check console programming for invalid
information on reset channel
• Check that limits per power supply or per
cable has not been exceeded
• Install return cable from last
Smart Color
®
Pro to power supply
Gel frames won’t
center in aperture
Worn gel string
• Replace gel string
• Adjust console or channel output
to center frames
Gel frames won’t
travel to ends
Worn gel string
• Replace gel string
• Make sure console is set to 100% to reach
last frame
• Check to see if gel strings are old and heat
damaged. Replace Gel String
Display flashes “Err”
Gel string jammed
• Verify that gel rollers are fully
seated on drive hubs
• Verify that gel string is properly wound onto
gel rollers
