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Cannot manually steer the
Robot with the Arrow Keys
This function will not work if the Robot is already in a cleaning
mode.
Stop cleaning first, and then you will be able to use the Arrow
Keys for manually driving the Robot.
Robot battery will not charge
The power to the Charging Dock has been switched off or
unplugged. Ensure there is power to the charging dock at all
times
Contacts on the charging dock and / or underneath the robot
may be dirty. Refer to Cleaning section on how to clean these
parts.
Battery may have reached its end of life. Contact our
Customer service department to order a new battery.
Static Shock when touching
the Robot Body.
In some rare instances, one or two users may feel an electric
discharge when touching the Robot cleaner during or after
use. This is a well know phenomena of Static Electricity
discharge that happens mostly when the Robot vacuums a
synthetic fibre carpet or other synthetic surfaces. It can also
be more prevalent in dry and cool environments. Although the
feeling of the Static Electricity can be unpleasant for the user,
it is not dangerous and is not a fault of the Robot cleaner. If
this static discharge is a problem for the user, the user could
try wearing insulating footwear (i.e., rubber or leather soles),
before handling the Robot or increase the humidity / heat level
in the surrounding environment or both.
Please Note: if you are having problems and you are unable to resolve the
issue using the troubleshooting tables, try to reset the Robot by switching it off
(Switch on the side of the Robot), let it rest for 2 minutes and then switch back
on. If this still fails to resolve the problem, please call our Customer Service
for further advice.
You can call our customer service toll free number: 1300 105 888 (Australia)
and 09 8870 447 (New Zealand) or via email [email protected]
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