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SECTION 6: TROUBLESHOOTING
This section provides useful information and solutions for some troubleshooting scenarios. If you have an issue
that you are unable to rectify using this section, please contact Andor Technical Support for further advice.
6.1
Camera buzzer does not sound on start-up
1. The camera buzzer should be audible momentarily when the camera is switched on.
2. If this does not occur, ensure that power is connected to the camera and the On/Off switch is set to On
6.2
Camera is not recognized by PC
1. Ensure the camera is switched on
2. Check the Camera to PC connection. For Camera Link models, check that the cable is connected
between the
CL1
connector position and the PCIe card in the PC. (For 10-tap variants, check that the
CL2
cable is connected). For USB 3.0 models, check that USB 3.0 cable is connected between the
camera and the USB 3.0 slot on the PC.
3. Check that the frame grabber card and drivers have been correctly installed (see
Sections 3.4 and
3.5
)
6.3
Buzzer sounds continuously
This indicates that an “over temperature” condition has occurred within the camera. Follow the instructions
below to rectify this situation:
1. Power the camera off and allow it to cool down
2. For air-cooled models, ensure fan vents are not obstructed
For water-cooled models, ensure that water coolant supply is connected and that chiller/re-circulator
is operational
3. Check the camera is operating within the specified environmental conditions (see
Appendix A
)
6.4 Fan not operating as expected
• To protect the internal electronics, the fan defaults to full speed if the camera heat-sink temperature
exceeds 50°C.
NOTE: The fan will continue to run even if the user has switched it off via software, until the correct heat-
sink temperature has been reached.
6.5 Camera does not cool to the required temperature
1. Check that the operating ambient temperature is within allowable limits (see
Appendix A
) when
cooling the sensor to 0°C.
2. Check that the camera vents are not blocked and have sufficient clearance to allow air flow.
3. Check that the fan is switched on (or for water cooled models, the coolant system is operating
correctly).
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