AutoPatch
Service and Returns Policy
B.1 Service
AutoPatch Precis Remote X/Y Control Panels are to be serviced only by
AutoPatch authorized service agents.
Return Authorizations
Except for warranty claims, merchandise will not be accepted for return
or exchange after the first thirty (30) days following the invoice date.
Returned items must be shipped prepaid and insured in their original
packing containers (if possible). When returning merchandise, clearly
show the Return Materials Authorization (RMA) number on the outside
of each carton. Merchandise will not be accepted for any reason without
an RMA number.
Products and parts returned or exchanged for any reason other than
warranty purposes are subject to a restocking fee not greater than twenty
percent (20%) of the invoiced price, if returned in unused condition.
Claims for Shipping Damages
Unless otherwise specified, merchandise is normally shipped by Federal
Express Economy service; however, AutoPatch reserves the right to
select the final method and carrier for any shipment.
Although we take special care to ensure the safe arrival of all orders,
shipping accidents and damage can occur. Shipments are transferred to
the appointed carrier in good condition, and AutoPatch’s liability for the
product ceases when the transfer to the carrier is complete. Therefore,
claims for damages and shortages must be filed with the transporting
company by the receiving company within fifteen (15) days of receipt.
Precis Remote X/Y Control Panel
B-1
Service
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Ret
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