Acendo Core System Settings
30
ACR-5100 Acendo Core Administrators Guide
6.
Click on
Delete my sign-in info
to delete the user information from the Skype for Business Client (FIG. 54).
7.
Click on
Test
to launch Skype for Business to check the validity of the credentials. The system will go through a progression of
windows until it fails and asks for proper credentials or succeeds as shown in FIG. 55.
Unexpected Behaviors
Visually Seeing Wrong Username -
Scenario: If the Admin has recently updated the Skype for Business Sign-in Address, or
a domain user logged in as an account other than the Acendo Core's settings in their previous session, the Sign-in
address seen in the client will be different than the actual account being signed in. On each new session start, Acendo Core
will use it's settings to override the previous state of the client, ensuring that the Admin experience is preserved.
Fix:
Although a user may be confused, nothing is actually wrong with the system and no ill side effects will result from
visually seeing a different sign-in address than the account being signed in.
Being Prompted To Enter Password To Log-in -
Scenario: At session start, if connection to the Skype for Business server is
unavailable, the client will show the password field as blank and awaiting user input.
Fix/Workaround:
If the session has a scheduled Skype for Business meeting as it's context, a "Start Web Conference"
button will be available in the Meeting Status Dialog accessible from the system task bar. Clicking this button when the
server becomes available will restart the process of logging in and entering the scheduled meeting.
If there is no Skype for Business meeting for the session, the user must exit session and re-enter when the server becomes
available again.
Being Prompted For Credentials To Access Address Book -
Scenario: The Skype for Business client has successfully logged
in, however when attempting to search for other accounts the user is prompted to re-enter credentials.
Fix:
Please search the latest Microsoft documentation to ensure all forwarding addresses have been correctly configured on
the domain controller, exchange server, and/or Skype for Business server.
Early Start to SFB Meeting Can Put User in Wrong Meeting -
In a default Skype for Business installation, the client
application attempts login with the Windows profile prior to any other requests. This means domain users who sign into
Acendo Core, will be logged into the Skype for Business client under their own account. AMX recommends enforcing Skype
FIG. 54
Skype for Business Test Login Progression
FIG. 55
Skype for Business Test Login Progression