Amanda Amanda@Work.Group/DOS, Руководство администратора

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8 Administering Amanda@Work.Group/DOS
Processing a Call
Amanda waits for incoming calls directed to her by your telephone switching
system. When a call comes to an Amanda telephone port, Amanda goes from
one mailbox to another as she processes that call. How does she know what
mailboxes to use?
• As Amanda answers a call, she starts with the mailbox defined for
use with the port that handles the call. This is usually mailbox 990,
the Company Greeting mailbox. See “Recording the Company
Greeting” on page 44 for more information about setting up this
mailbox.
• She proceeds with the mailbox she finds in the Done Chain field for
the current mailbox unless the caller enters an extension.
• Amanda translates the digits that the caller enters (whether an exten-
sion or a number from a menu) to a mailbox and continues process-
ing at that mailbox.
• Depending on the fields associated with a particular mailbox, Aman-
da uses the contents of that mailbox’s Extension field, Done Chain
field, Busy Chain field, or RNA (Ring No Answer) Chain field to de-
termine what to do next.
• Tokens from Amanda’s Token Programming Language are used in
the Extension field. The Done Chain, Busy Chain, and RNA fields
contain only mailboxes. See
Installing Amanda@Work.Group/DOS
for more information about the Token Programming Language.
• Eventually, the caller talks to someone, leaves a message, and/or
hangs up.
The following diagram helps to illustrate this concept.