Amanda Amanda@Work.Group/DOS, Руководство администратора

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Chapter 1: Introducing Amanda 5
A Mailbox for Each User
Each user of the Amanda system has a mailbox. The Amanda Company
recommends using the same number as the extension number, but you don’t
have to—unless you are using digital integration (such as SMDI). Amanda
dials the extension number to reach a user who has a call. The mailbox
identifies a record in Amanda’s database. The record contains fields that
define how Amanda processes each user’s calls. The system administrator
initially (and ultimately) controls the contents of these fields, but the user
can change many of them. For example, the user can turn Do Not Disturb on
and off during a hectic day.
The user changes the contents of these fields using a telephone and a series
of menus. He can also use Amanda Messenger. The administrator changes
them from Amanda’s Users screen (if using Amanda as a standalone) or
from Amanda Administrator (if using Amanda as a voice server). The
administrator can view all the fields associated with the mailbox at the same
time and move easily from the fields for one mailbox to the fields for
another.
In addition to these fields, each mailbox has one or more recorded greetings.
For example, when a user does not answer a call, the caller hears a greeting,
such as “Hi. This is Ralph at extension 123. Please leave a message….”
A typical mailbox is configured to ring a telephone extension and record
messages from callers. Users periodically check their mailboxes for
messages, or they can be notified that a message exists in a variety of ways.
Typically, there is one user for each mailbox, even though several mailboxes
might share a single telephone extension.
Mailboxes that Control Call Processing
There are more mailboxes than there are users. This is because mailboxes
also control the flow of a call. For example, the company greeting and all the
menus are played as greetings for mailboxes. One mailbox directs the call to
another mailbox for further processing.