Amanda Amanda@Work.Group/DOS, Руководство администратора

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2 Administering Amanda@Work.Group/DOS
Configured as a secondary attendant: Amanda assists your regular
operator when call volume is heavy, allowing callers to direct their own calls
or hold for the operator. Some companies provide specific incoming lines for
Amanda as a backdoor attendant for calls from vendors, family members,
friends, and special clients who prefer to have Amanda process their calls.
In this case, the telephone switching system sends incoming calls to Amanda
only when the regular operator’s extension is busy or not answered.
Configured as an off-duty attendant: Amanda provides 24-hour access to
your company and its employees when an operator is unavailable.
In this case, the telephone switching system sends all incoming calls to
Amanda while the office is closed.
Configured as a voice messaging center: Amanda takes messages and
allows users to send, store, and forward messages, increasing productivity
and enhancing inter-office communication.
In this case, the telephone switching system transfers any incoming call to
Amanda if the extension being called is busy or not answering.
Configured as an information system: Amanda provides answers to your
callers’ most frequently asked questions (so you can avoid costly
interruptions and provide a higher level of customer service 24 hours a day).
Information such as your address, available hours, directions to your offices,
and so forth, might be better handled by Amanda. Amanda’s serial ports can
access databases and other information stored in other computers, allowing
Amanda to give callers information on account balances, train schedules, and
so forth.
In this case, the telephone switching system or even an operator can send
incoming calls to Amanda. Then automatically, or if selected, Amanda plays
out the requested information.