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Supervisor 4500 User Guide

Page 48 For Assistance: [email protected] +1 (909) 591-8431

PUD4386R1-1

Troubleshooting

Symptom

Possible Cause

Solution

Unit will not

turn on

No power

Make sure that there is power to the turnstile power terminal block.

Check if LEDs are lit on the I/O control board and the seven-segment

display is showing a number.

Blown fuse

Check the associated primary power fuse in the external power supply

enclosure. If necessary replace with a 2.5A (slo-blo) fuse.

Constant

auditory

alarming

Communication/

low-voltage

cable

Check the I/O control board to see if amber LEDs are lit. If they are

lit, the most likely problem is a loose or improper communication

connection. Disconnect the black 16-pin connectors from the I/O

control board and motor controller boards, apply contact cleaner /

lubricant to connector pins and reseat. Retry operation.
If condition persists, perform the same process on the 16-pin

connectors going into and out of the light boards and sensor boards.

Retry operation. Alvarado Technical Support has a process document

and can provide additional instructions.

Barriers

operate

erratically

Barriers do not

move.

Digital position

encoder is not in

place

Verify the digital position encoder is secured to the pulley shaft with all

the locks tabs in place. [Fig. 29].

NOTE: After re-seating the digital

position encoder, the barrier home position must be reset PRIOR

to power cycling the turnstile.

Blown 24VDC

fuse on the

motor controller

board.

Locate the motor controller board fuses [Fig. 30]. Using a multimeter,

check the 24VDC 6.3A fuse for continuity. If the fuse is blown, contact

Alvarado for replacement instructions.

Blocked

Sensor

Auditory

Alarms

sounds after

15 seconds

(default).

Wire or cable

blocking sensors

Check for a stray wire or cable in front of the transmit and receive

operational sensors (horizontal arrays).Tuck any stray wire or cable

out of sensor viewing area. If this does not resolve the problem,

contact Alvarado Technical Support for instructions on using the

ADR-UP and ADR-DN buttons on the I/O control board to perform

diagnostics on sensors.

Barriers either

stay open or

start to close

then open

back up

Safety sensor

blocked

Check for a stray wire or cable in front of the individual transmit and

receive safety sensors. Tuck any stray wire or cable out of sensor

viewing area. If this does not resolve the problem, contact Alvarado

Technical Support for instructions on using the ADR-UP and ADR-DN

buttons on the I/O control board to perform diagnostics on sensors.

Barriers do not

align in closed

position

Home Position

needs to be

reset

Follow the Setting the home position instructions located in the

SU4500 Installation Instructions

Use this troubleshooting section to diagnose and resolve common turnstile issues. If your particular

issue is not covered in this troubleshooting section, please contact Alvarado Technical Support for further

troubleshooting assistance.

Содержание SU4500

Страница 1: ...ny Inc 12660 Colony Street Chino CA 91710 Phone 1 909 591 8431 Fax 1 909 628 1403 support alvaradomfg com www alvaradomfg com PUD4386R1 1 SUPERVISOR 4500 SU4500 Optical Turnstile with Bi directional M...

Страница 2: ...This page intentionally left blank...

Страница 3: ...ffic and Smart Use of Passage Modes 16 User Status Display 18 Open Close Status Light 19 Operational Sounds 20 SU4500 Operation 22 Powering On Off 22 User Instructions 23 Turnstile Operations 25 I O C...

Страница 4: ...s former tout le personnel qui utilisera le tourniquet selon la bonne m thode de fonctionnement De plus bien former les nouveaux utilisateurs leur int gration au syst me NE PAS utiliser des pi ces ne...

Страница 5: ...em integrators responsible for the product the facility access system and the employees vendors and invitees that will use the equipment on a day to day basis As owner or caretaker of the equipment it...

Страница 6: ...User Guide Fig 1 Fig 1 SU4500 Components Exterior View SU4500 Components Exterior View B SU5000 Overview The SU4500 is an optical turnstile that provides bi directional access control in conjunction...

Страница 7: ...Secondary side of the turnstile Infrared receiver sensors are on the Main side of the turnstile Operational sensors have multiple purposes These include the detection and monitoring of users as they e...

Страница 8: ...or 4500 User Guide Page 8 For Assistance support alvaradomfg com 1 909 591 8431 PUD4386R1 1 I J K Fig 2 Fig 2 Cabinet Interior Main Cabinet Cabinet Interior Main Cabinet SU4500 Components Interior Vie...

Страница 9: ...ips The main turnstile controller houses the CPU unit and various hardware ports such as USB Ethernet and HDMI Motor Controller Board Each turnstile has two motor controller boards Each motor controll...

Страница 10: ...ide Unsecured Side Secondary Cabinet Main Cabinet Power Key Switch The center portion of the Secondary Cabinet contains a motor and motor controller board safety sensor transmitters and one moving bar...

Страница 11: ...386R1 1 Secondary Cabinet Center Cabinet Main Cabinet Main Side Secondary Side Secured Side Unsecured Side Power Key Switch Power Key Switch SU4500 Cabinets cont Fig 4 Fig 4 Multi Lane Configuration M...

Страница 12: ...ized barrier widths to create both 28 and 36 lanes Fig 5 shows a multi lane configuration with a 36 passage width on left and 28 passage width on right Center Cabinet Combination 36 28 Widths Secured...

Страница 13: ...ations is available The baseplate is powder coated black with a black non slip coating in the passageway area The baseplate includes enclosed cable runs and eliminates the need for trenching or stubbi...

Страница 14: ...nistrator There are two types of interfaces to allow an access control system to operate with the SU4500 Dry Contacts Single passage activation and the various other inputs and outputs available to fr...

Страница 15: ...time 6 second default has expired Free Passage Mode In Free Passage mode an access control authorization signal is not required for a user to pass through the turnstile Barriers are closed until a us...

Страница 16: ...thod is ideal for facilities that do not require changing passage mode configurations throughout the day This is the most common method used by our customers Instructions for wiring to the I O control...

Страница 17: ...stop For higher level traffic applications and where there are multiple turnstiles at an entry point faster throughput can often be achieved by closing one direction of passage on select turnstiles a...

Страница 18: ...User Status Display User Status Display Flashing User Status Icon Indicates 10A An illuminated amber light means the turnstile is ready for card presentation 10B An illuminated green light indicates p...

Страница 19: ...e following manner Open Close Light Indicates 11A An illuminated green bar indicates the turnstile is open for use The bar remains green when a valid card input is received 11B An illuminated red bar...

Страница 20: ...ction Bad card access denied in the exit direction extdenied wav Unauthorized Presence Entry Direction User entered the turnstile in the entry direction without presenting card entuauth wav Unauthoriz...

Страница 21: ...been forced open breakaway wav Barrier Impact Barriers encountered an object when moving impact wav Barrier Held Open Barriers remained open beyond the allotted time default is 12 seconds panellinger...

Страница 22: ...omplete 2 After the power up sequence has completed the SU4500 will enter the previously configured passage modes or the passage modes currently defined in GateKeeper As noted previously passage mode...

Страница 23: ...ent the card to the turnstile by placing it in the center of the card read area shown in Fig 13 Card read range varies from reader to reader A best practice is to physically touch the card to the card...

Страница 24: ...at they do not have to wait for the barriers to close before presenting credentials The turnstile will stack activations and will process additional activations when barriers are opening all the way o...

Страница 25: ...Entry chime sounds Green LED illuminates on the entry side User Status Light Barriers move to the entry open position and close upon passage completion YES The user presents invalid credentials and or...

Страница 26: ...turnstile one card per second The turnstile stacks the activations and processes users as fast as they can walk through the turnstile Authorized Entry chime sounds for each activation Green LED illumi...

Страница 27: ...le from the secured side When the barriers move to the open position an unauthorized user performs an entry passage from the unsecured side When the unauthorized user enters the turnstile from the uns...

Страница 28: ...t flashes red The Unauthorized Exit Passage alarm sounds for 4 seconds YES User pushes on the barriers until they break away After the barriers break away Unauthorized Entry alarm sounds Red LED flash...

Страница 29: ...r status display Entry side Open Closed Light flashes red NO Barriers do not open after the turnstile is activated from the exit side due to an object or user detected in the entry side of the turnsti...

Страница 30: ...s Lights Both Open Closed Lights flash red YES Object is blocking the exit side operational sensors for 15 seconds or longer Exit Blocked Sensor alarm sounds Red LED flashes on the both User Status Li...

Страница 31: ...omer Use Access control system outputs that require a ground return are connected to these inputs PIN 2 ENTACC PIN 9 EXTACC Card Accept Description Receipt of an input contact opens the barriers for a...

Страница 32: ...Description Receipt of an input contact places the turnstile in Free Passage mode in the exit direction Purpose and Customer Use These inputs can be used if the customer desires to change passage mod...

Страница 33: ...esk using a key switch or button PIN 18 EMROVR Emergency Override Description Receipt of an input contact or removal of a contact places the turnstile in Emergency Override mode Purpose and Customer U...

Страница 34: ...erated when a user completes an authorized passage in the appropriate direction This signal is generated when a passage occurs after receipt of an ENTACC EXTACC signal after receipt of an ENTOVR EXTOV...

Страница 35: ...the turnstile too far before presenting their credentials or by users presenting their credentials and entering the passage area before the access system sends an authorization signal to the turnstil...

Страница 36: ...open past the defined DHO time One example of when this might occur would be if a sensor in the closing path of the barriers were blocked after opening In this case for safety reasons the barriers wil...

Страница 37: ...e facility network if networked or 2 via a local laptop computer connected directly to the turnstile if not networked Keep in mind that newly installed turnstiles that will be networked must first be...

Страница 38: ...or greater WebDeploy 3 0 or greater Installing UltraVNC Viewer 1 Insert the File Management USB into the computer 2 Navigate to X File Management Utility UltraVNC Software 3 Double click the UltraVNC...

Страница 39: ...00 Installation Instructions Connecting a Laptop Directly to the Turnstile 1 Locate the Ethernet extension cable tucked in the base of the Main center cabinet Fig 18 2 Connect the Ethernet cable from...

Страница 40: ...e connecting computers IP address is set to the same range 1 Launch UltraVNC Viewer 2 Enter the turnstile IP address in the VNC Server field Fig 19 If this is a newly installed or non networked turnst...

Страница 41: ...assword at the VNC Authentication window Fig 20 5 Click the Log On button 6 Upon password verification the SU4500 desktop will appear onscreen Fig 21 Communication with the turnstile is now establishe...

Страница 42: ...should be set for your local time To set the time follow the instructions below 1 Double click the time display in the bottom right corner of the SU4500 desktop to bring up the Date Time Properties wi...

Страница 43: ...er Guide Page 43 For Assistance support alvaradomfg com 1 909 591 8431 PUD4386R1 1 Setting the Local System Time cont Fig 24 Saving the Registry Saving the Registry 4 Click Start click Programs and cl...

Страница 44: ...e the SU5000 s IP address into the address bar and press Enter The default IP address is 192 168 0 100 3 Enter admin into the User Name field and alvarado into the Password field Click Log In Fig 25 4...

Страница 45: ...6 Wait for the Gateway to finish resetting If the new IP address is on the same subnet as it was before you will go back to the Network Configuration page Otherwise you will lose connection to the Re...

Страница 46: ...inless steel cleaner ALWAYS POLISH IN THE DIRECTION OF THE GRAIN 2 Color powder coat finished cabinet surfaces may be cleaned using a soft damp cloth Any deep scratched in this type of finish should b...

Страница 47: ...for trash or other debris that may impede traffic or be a safety hazard 4 Test Activation Activate the turnstile and complete a passage in both the entry and exit directions 5 Unsafe to Open Entry Uns...

Страница 48: ...me position must be reset PRIOR to power cycling the turnstile Blown 24VDC fuse on the motor controller board Locate the motor controller board fuses Fig 30 Using a multimeter check the 24VDC 6 3A fus...

Страница 49: ...com 1 909 591 8431 PUD4386R1 1 Troubleshooting cont Digital Position Encoder Digital Position Encoder Fig 29 Fig 29 Motor Controller Board Fuses Motor Controller Board Fuses Fig 30 Fig 30 Digital Pos...

Страница 50: ...n receipt of a fire alarm the barriers open towards the exit direction to permit free egress in an emergency No Barrier Mode Barrier free operation valid credentials required to gain access Activate T...

Страница 51: ...figured from the utility by clicking on the image there are 8 LED groups that can be configured Fig A1 a Select if you are configuring a turnstile equipped with Dynamic Lighting 1 2 3 4 5 6 7 8 1 2 3...

Страница 52: ...lette Transition The method of switching between colors Click the Help button for a list of transitions available Transition Delay ms The time between color changes measured in milliseconds Due to the...

Страница 53: ...econdary LED Group 2 so that the unsecured side of the turnstile looks identical 5 Once done configuring the LED group click save at the bottom of the screen The LED Configuration Utility home screen...

Страница 54: ...nter the turnstile IP address in this format IPaddress Fig 4 If prompted for credentials use User admin Password alvarado 8 Once logged in navigate to this folder location turnstileIP FlashDisk SU4500...

Страница 55: ...r Guide Page 55 For Assistance support alvaradomfg com 1 909 591 8431 PUD4386R1 1 Revision Date Author Description 1 0 6 7 19 C Maynez Original document creation 1 1 6 26 20 C Maynez Terminology updat...

Страница 56: ...2016 Alvarado Manufacturing Company Inc This work may not be reproduced published or redistributed in whole or in part without the express prior written permission of Alvarado...

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