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ALTUSEN Technical Support

North America Technical
Phone Support

Registered ALTUSEN product owners are entitled to
telephone technical support. Call the ALTUSEN
Technical Support Center: 949-453-8885.

International Technical Phone
Support

1. Contact your local dealer.
2. Call the ALTUSEN Technical Support Center:

1-949-453-8885.

Email Support

Email your questions and concerns to:
[email protected]

Online Troubleshooting

The ALTUSEN support website:

http://www.altusen.com/support

provides online troubeshooting that describes the
most commonly encountered problems and offers
possible solutions to them.

Online Documentation

User Manuals are available electronically at the
ALTUSEN support website:

http://www.altusen.com/support

Software Updates

Download the latest drivers and firmware for your
product from the ALTUSEN support website:

http://www.altusen.com/support

Product Information

For information about all of ALTUSEN’s products and how they can help you
connect without limits, visit ALTUSEN on the webat http://www.altusen.com

ALTUSEN Authorized Resellers

ALTUSEN provides the following ways to find an authorized reseller in your area:

In the United States of America, call: 866-ALTUSEN

In Canada and South America, call: 949-453-8885

In all other locations, call: 886-2-8692-6789

Visit ALTUSEN on the web at http://www.altusen.com for a list of locations
and telephone numbers

2004-05-04

Содержание KN9000

Страница 1: ...User Manual KN9000 2004 05 04...

Страница 2: ...harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with t...

Страница 3: ...Cord M 1 User Manual M 1 Quick Start Guide M 1 Warranty Registration Card Check to make sure that all the components are present and in good order If anything is missing or was damaged in shipping con...

Страница 4: ...2004 05 04 iv...

Страница 5: ...nistrator Utility Installation 9 Starting Up 9 Logging In 11 The Settings Notebook 13 Overview 13 Uploading Changes 14 General 15 Network 16 Security 18 User Management 21 Customization 23 Upgrading t...

Страница 6: ...n 41 Starting Up 41 Operation 44 The Toolbar 45 6 The Log Server Installation 47 Starting Up 48 The Menu Bar 49 Configure 49 Events 50 Options 52 The KN9000 List Panel 53 Overview 53 The Event List Wi...

Страница 7: ...Appendix B Specifications Appendix C Stacking and Mounting Stacking 61 Rack Mounting 62 Appendix D Technical Support ALTUSEN Technical Support 63 ALTUSEN Website 64 Limited Warranty 64 2004 05 04 vii...

Страница 8: ...000 as an administrator and how to configure the KN9000 for User operation Chapter 4 The Windows Client explains how to run the Windows Client Software how to connect to the KN9000 and how to remotely...

Страница 9: ...t Run means to open the Start menu and then select Run Indicates critical information Getting Help For additional help advice and information ALTUSEN provides several support options If you need to co...

Страница 10: ...hem Online Documentation User Manuals are available electronically at the ALTUSEN support website http www altusen com support Software Updates Download the latest drivers and firmware for your produc...

Страница 11: ...om any computer on the Net whether that computer is located down the hall down the street or half way around the world Operators at remote locations connect to the KN9000 via its IP address Once a con...

Страница 12: ...Server records all the events that take place on selected KN9000 units for the administrator to analyze On the client side both a Windows GUI Client and a Java Client are provided for IP connection an...

Страница 13: ...nection with default F W M Supports unlimited user accounts System Requirements M For best results we recommend that the computers used to access the the KN9000 control unit have at least a P III 1 GH...

Страница 14: ...Notes 2004 05 04 4...

Страница 15: ...thin object such as the end of a paper clip or a ballpoint pen 2 10 100 Mbps Data LED M Lights GREEN to indicate 100 Mbps data transmission speed M The LED is OFF when data speed is 10 Mbps 3 Link LE...

Страница 16: ...2 OFF except for the times you make Administration Utility changes 4 RJ 45 Jack The cable that connects the KN9000 to the Internet server plugs in here 5 Local Console Port Section The local administr...

Страница 17: ...e ports of the server or KVM switch that you are installing 3 Plug the LAN or WAN cable into the KN9000 s RJ 45 socket 4 Plug the power cord into the Power Socket and into an AC power source 5 Power u...

Страница 18: ...Notes 2004 05 04 8...

Страница 19: ...ogram icon placed on the desktop Starting Up Run the program either by double clicking DClick its icon or by keying in the full path to kn9kadmintool exe on the command line Note As a security feature...

Страница 20: ...evices installed on the local LAN segment When it has finished searching it displays a device selection window similar to the one below KN9000 devices on the local LAN segment found by the Administrat...

Страница 21: ...KN9000 devices if it finds them in different network segments one at 10 0 0 xxx and another at 216 0 0 xxx for example it will attempt to substitute a dynamic IP address 10 0 0 111 for example Logging...

Страница 22: ...measure to confuse and discourage hackers from trying to discover a valid Username and Password If you see this message try logging in again being careful with the Username and Password If you success...

Страница 23: ...logging in the Settings notebook appears There are five tabs each representing a different administrative activity A description of each of the five activities and how to configure their settings is p...

Страница 24: ...updating procedure When updating has finished the following message displays 2 Click OK and you return to the Administration Utility device selection window see p 10 Note If you decide you want to ab...

Страница 25: ...es the mainboard s current firmware version level Java Program Version Indicates the current version level of the KN9000 s Java Client access software I O Module Indicates whether the KN9000 is config...

Страница 26: ...IP address Unless the correct Port number is given the KN9000 device will not be found An explanation of the fields is given in the table below Program This is the port number that must be specified w...

Страница 27: ...fixed IP address select the Set IP address manually radio button and fill in the information required Log Server Important transactions that occur on the KN9000 such as logins internal status messages...

Страница 28: ...at they use or else they will not be granted access For security purposes we recommend that you change the name of this page from time to time Only users who know the name of this page can access the...

Страница 29: ...address filters the bottom is for MAC address filters M Specify the filter address in the dialog box then Click OK M Each filter can consist of a single IP or MAC address or a range of IP addresses F...

Страница 30: ...ange are allowed access to the KN9000 all other addresses are denied access M If the exclude button is checked all the addresses within the filter range are denied access to the KN9000 all other addre...

Страница 31: ...profiles can be established M To add a user profile Click Add and fill in the information asked for in the User Management dialog box that appears See p 22 M To delete a user profile select it and Cli...

Страница 32: ...e two entries must match Description Additional information about the user that you may wish to include Permissions 1 Checking Configure defines an Administrator who is allowed to configure the system...

Страница 33: ...ble for other users Login failure Login failures allowed sets the number of consecutive failed login attempts that are permitted from a remote computer Login failure timeout sets the amount of time a...

Страница 34: ...nistration configuration notebook see p 23 and Click the Browse button for the component you want to upgrade A File Open dialog box appears 2 Navigate to the directory that the downloaded firmware upg...

Страница 35: ...with the path to file and the Upload version number displayed Note If you select the wrong file type for the component you are upgrading an Invalid file type message appears when you click Open Go ba...

Страница 36: ...ord feature is provided on the distribution disk for this purpose Updated Java Authentication Page versions will be made available for download from our website as they become available See Upgrading...

Страница 37: ...ouble click the icon The Windows Client installation screen appears 3 Click Next and follow the on screen instructions to complete the installation and have the program icon placed on the desktop Star...

Страница 38: ...know what it is contact the KN9000 administrator Key in the serial number 5 characters per box then Click OK Note You must have DirectX 7 0 or higher installed on your computer If not the Client progr...

Страница 39: ...r contact the Administrator When the IP address and Port number for the KN9000 unit you wish to connect to has been specified Click Connect to start the connection When you have finished with your ses...

Страница 40: ...follow Keyboard Various configuration actions related to the keyboard video and mouse can be performed via hotkey combinations The Hotkey Setup utility is accessed by opening the Tools menu and select...

Страница 41: ...n the Function keys one at a time The key names appear in the Key field as you press them 3 When you have finished keying in your sequence Click Stop 4 Click Set 5 Repeat for any other actions you wis...

Страница 42: ...r If Keep screen size is enabled there is a checkmark in the box the remote screen is not resized M If the remote resolution is smaller its display appears like a window centered on your screen M If t...

Страница 43: ...you key in a valid Username and Password Click OK The program attempts to contact your selected KN9000 unit 3 Check the Message List window for status messages regarding the operation s progress 4 On...

Страница 44: ...e ignored This function is a toggle use the hotkeys again to bring the mouse display back to its original configuration Adjust mouse This utility synchronizes the local and remote mouse movements foll...

Страница 45: ...e icon s function Icon Function Hand Drag the OSD display to another position on the screen by clicking and holding on the hand while you move the mouse Keyboard Click to bring up the Hotkey Setup dia...

Страница 46: ...for another action Mouse Synchronization Until you close the KN9000 connection mouse movements have no effect on your local system but are captured and sent to the remote system instead From time to...

Страница 47: ...set the mouse acceleration to None Control Panel Mouse Mouse Properties Motion Windows XP Server 2003 Set the mouse speed to the middle position disable Enhance Pointer Precision Control Panel Printer...

Страница 48: ...e mouse speed to the slowest position Video Adjustment You can adjust the placement and the picture quality of the remote screen as displayed on your local monitor with the Video Options function To d...

Страница 49: ...function works best with a bright screen 3 If you are not satisfied with the results use the Screen Position arrows to position the remote display manually RGB Drag the slider bars to adjust the RGB...

Страница 50: ...e current work file consists of the values that were in effect the last time the program was closed Users can use the Client program s File menu see p 28 to Create Save and Open Work files New Allows...

Страница 51: ...pen the drive and folder where the Java Client jar file KN9Kmain jar is located and copy the file to your hard disk 3 To bring up the Java Client Main Screen run the Java Client jar file KN9Kmain jar...

Страница 52: ...KN9000 s Java Client web page For example 168 10 95 001 kn9k html Note For security purposes the name of the page that you connect to must be specified correctly as part of the IP address The system a...

Страница 53: ...appears 6 Provide a valid Username and Password and Click OK After a second or two an Authentication progress window appears Once the authentication procedure completes successfully the remote system...

Страница 54: ...u can switch between your local and remote programs with Alt Tab 2 Due to net lag there might be a slight delay before your keystrokes show up You may also have to wait a bit for the remote mouse to c...

Страница 55: ...ox This is similar to the Adjust Video feature of the Windows Client See p 38 for details about its use Note We recommend that you perform an Autosync right after you connect for improved mouse synchr...

Страница 56: ...rea of the screen 2 Move your local mouse pointer directly over the remote mouse pointer and Click Lock LEDs These LEDs show the Num Lock Caps Lock and Scroll Lock status of the remote computer Click...

Страница 57: ...llation 1 Insert the Altusen software CD into your CD ROM drive 2 Open the drive and folder where the Log Server Setup icon KN9KlogServer exe is located and double click the icon The Log Server instal...

Страница 58: ...is divided into three components M A Menu Bar at the top M A panel containing a list of KN9000 units in the middle see p 53 for details M A panel containing an Events List at the bottom Note The MAC...

Страница 59: ...contains three items Add Edit and Delete They are used to add new KN9000 units to the KN9000 List edit the information for units already on the list or delete KN9000s from the list To edit or delete a...

Страница 60: ...hat you can put in a descriptive reference for the unit to help identify it Limit This specifies the number of days that an event should be kept in the Log Server s database before it expires and shou...

Страница 61: ...f no units are selected the search is performed on all of them Priority Sets the level for how detailed the search results display should be 1 is the most general 3 is the most specific Start Date Sel...

Страница 62: ...at was set with the Limit setting of the Edit function see p 50 Options Network Retry allows you to set the number of seconds that the Log Server should wait before attempting to connect if its previo...

Страница 63: ...a KN9000 is not the currently selected one if its Recording checkbox is checked the Log Server will still record its ticks Address This is the IP Address or DNS name that was given to the KN9000 when...

Страница 64: ...ick information for the currently selected KN9000 Note that even though any other KN9000s aren t currently selected if their Recording checkbox is checked the Log Server records their tick information...

Страница 65: ...IP Switch segment 2 is set to the ON position see the Note regarding the DIP Switch on p 28 for details Forgot Corrupt Password Turn off the power short jumper labeled Password Default on the KN9000 s...

Страница 66: ...eteriorates Exit the program and start again The Log Server Problem Resolution The Log Server program does not run The Log Server requires the Microsoft Jet OLEDB 4 0 driver in order to access the dat...

Страница 67: ...all Under XWindow 1 Open a console and issue the following command m64config res 1024x768x60 2 Log out 3 Log in Video display problems with 13W3 interface systems e g Sun Ultra servers The display res...

Страница 68: ...Notes 2004 05 04 58...

Страница 69: ...pin mini DIN F Mouse 1 x HDB 15 M Video LAN 1 x RJ 45 Receptacle Power 1 x 3 Pronged Receptacle LEDs Power 1 Blue Link 1 Green 10 100 Mbps 1 Green Video Up to 1280 x 1024 70 Hz Protocols 10BaseT Ether...

Страница 70: ...Notes 2004 05 04 60...

Страница 71: ...that come already attached to the unit Note that there is a top and bottom half to each bracket The top half has a convex surface the bottom half has a concave surface Line up the four bottom brackets...

Страница 72: ...rst remove the stacking brackets by unscrewing them from the unit as shown in the diagram below 2 Next screw the mounting brackets into the sides of the unit as shown in the diagram below 3 Slide the...

Страница 73: ...he ALTUSEN Technical Phone Support Center can be reached at 888 999 ALTUSEN 888 999 2836 Outside of North America call the nearest ALTUSEN Technical Support Phone Center Note To ensure quality of serv...

Страница 74: ...AMAGES RESULTING FROM THE USE OF THE PRODUCT DISK OR ITS DOCUMEN TATION The direct vendor makes no warranty or representation expressed implied or statutory with respect to the contents or use of this...

Страница 75: ...9 default setting 6 F Fast auto sync 39 Features 3 Filtering 18 19 Firmware Upgrading 23 24 Front panel components 5 H Hardware Setup 5 Hotkeys Configuring 31 Windows Client 30 I Installation 7 Inval...

Страница 76: ...s 14 Specifications 59 Stacking 61 Substitute keys 36 System Requirements 3 T Technical Support 63 Time out control 23 Troubleshooting Administration Utility 55 Java Client 56 Log Server 56 Windows Cl...

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