Chapter 22: Workgroup Configuration
278
AltiWare ACM 5.2 Administration Manual
Setting Notification Timing
When notification is configured to an
outside phone number
, the system will announce,
"This is the outcall notification message for…" after call connection. However, there are
situations when the system may not be able to receive an answer supervision signal from
the carrier. If the system plays the announcement phrase before the notification call is
answered, the phrase will be cut off. The following two options can be configured based
on answer supervision capability:
•
Seconds after Dialing—
If the carrier of the outside phone number cannot provide
an answer supervision signal, check this option and set a delay time. (Default 5
seconds, maximum 30 seconds.)
Note:
Note: If the delay is set too long, the notified party will hear silence before
the announcement is played.
•
Seconds after Answered—
This field is set to 0 seconds and it is not configurable
for notification to a phone number. It means the system will play the announcement
immediately after answer supervision is received.
When notification is configured to a
pager
, the system will transmit DTMF digits as the
return phone number (the
System Main Number
as set in the System Configuration
General
tab) after call connection. However, there are situations when the system may
not be able to receive an answer supervision signal from the pager system. If the system
sends digits before the call is connected, some digits will be cut off. The following two
options can be configured based on answer supervision capability:
•
Seconds after Dialing—
If the pager carrier cannot provide an answer supervision
signal, check this option and set a delay time. (Default 5 seconds, maximum 30
seconds.)
•
Seconds after Answered—
If the answer supervision signal is provided by the
carrier, check this option and set the delay timer to 2 to 5 seconds. In some cases,
the pager carrier cannot detect DTMF right after the call connection. (Default is 10
seconds, maximum is 30.)
Note:
You may need to try a different delay setting to make sure the user return
number is transmitted properly after configuration.
Setting Notification Business Hours
You can choose one of three options for when the extension user is to be notified of new
messages:
•
Non-Business Hours
—notification only during non-business hours. Business hours
are set in System Configuration,
Business Hours
tab (see “Setting Business Hours”
on page 46).
•
From/To
—notification during a specified time of day
.
Select the hours in the
From
and
To
time scroll boxes.
•
Any Time
—notification at all times (every day).
Setting Call Handling Options
Call Handling
options include forwarding, handling busy calls, handling no-answers and
other options.
You can use
Apply to
to apply call restriction settings to one, some, or all workgroups.
Содержание AltiWare ACM 5.2
Страница 1: ...AltiWare ACM 5 2 Administration Manual 10 2008 4413 0001 5 2...
Страница 14: ...2 AltiWare ACM 5 2 Administration Manual...
Страница 38: ...Chapter 2 AltiWare Requirements 26 AltiWare ACM 5 2 Administration Manual...
Страница 84: ...Chapter 5 Gateway Management 72 AltiWare ACM 5 2 Administration Manual...
Страница 90: ...Chapter 6 Voice Mail Configuration 78 AltiWare ACM 5 2 Administration Manual...
Страница 116: ...Chapter 9 Call Recording Configuration 104 AltiWare ACM 5 2 Administration Manual...
Страница 120: ...Chapter 10 Application Extension Configuration 108 AltiWare ACM 5 2 Administration Manual...
Страница 144: ...Chapter 11 Board Configuration 132 AltiWare ACM 5 2 Administration Manual...
Страница 172: ...Chapter 12 Trunk Configuration 160 AltiWare ACM 5 2 Administration Manual...
Страница 178: ...Chapter 13 In Call Routing Configuration 166 AltiWare ACM 5 2 Administration Manual...
Страница 190: ...Chapter 14 Out Call Routing Configuration 178 AltiWare ACM 5 2 Administration Manual...
Страница 222: ...Chapter 15 Extension Configuration 210 AltiWare ACM 5 2 Administration Manual...
Страница 230: ...Chapter 16 Setting Up IP Extensions 218 AltiWare ACM 5 2 Administration Manual...
Страница 246: ...Chapter 18 Mobile Extension Configuration 234 AltiWare ACM 5 2 Administration Manual...
Страница 264: ...Chapter 20 Paging Group Configuration 252 AltiWare ACM 5 2 Administration Manual...
Страница 268: ...Chapter 21 Line Park Configuration 256 AltiWare ACM 5 2 Administration Manual...
Страница 304: ...Chapter 22 Workgroup Configuration 292 AltiWare ACM 5 2 Administration Manual...
Страница 314: ...Chapter 23 Managing and Using MeetMe Conference 302 AltiWare ACM 5 2 Administration Manual...
Страница 322: ...Chapter 24 Network Configuration Guidelines for VoIP 310 AltiWare ACM 5 2 Administration Manual...
Страница 358: ...Chapter 26 System Report Management 346 AltiWare ACM 5 2 Administration Manual...
Страница 382: ...Chapter 28 TAPI Integration 370 AltiWare ACM 5 2 Administration Manual...
Страница 398: ...Chapter 29 Tools and Applications 386 AltiWare ACM 5 2 Administration Manual...
Страница 422: ...chapnum 410 AltiWare ACM 5 2 Administration Manual...
Страница 426: ...chapnum 414 AltiWare ACM 5 2 Administration Manual...