Altigen AltiWare ACM 5.2, Руководство администратора

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Chapter 15: Extension Configuration
184
AltiWare ACM 5.2 Administration Manual
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Concurrent Session —When this extension is in recording state, a recording
license is consumed; otherwise, a recording license is not being consumed by
this extension.
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Dedicated Seat —Assigns this extension a recording license for its exclusive
use. The license is consumed whether or not the extension is recording.
Recording Options for Non-Workgroup Calls
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Disable —No recording of non-workgroup calls.
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Auto record to central location —Records all non-workgroup calls, which are
saved to a centralized location (defined in System > Recording Configuration –
see “To Enable and Configure Centralized Recording” on page 98); this option
requires either a shared Concurrent Recording Session license or a Dedicated
Recording Seat license to be available.
•
Record on demand to central location —Records non-workgroup calls on
demand, which are saved to a centralized location (defined in System > Recording
Configuration – see “To Enable and Configure Centralized Recording” on page 98);
this option requires either a shared Concurrent Recording Session license or a
Dedicated Recording Seat license to be available.
•
Record on demand to extension VM —Records non-workgroup calls on demand,
which are saved to the extension’s voicemail box. No license is required for this
option.
Note:
The recorded file will not be forwarded to e-mail as an attachment even if mail
forwarding is enabled to forward voice mail to e-mail.
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Record X out of 10 calls —If recording to a central location, automatically records
all incoming non-workgroup calls at a specified interval for every 10 calls. Group calls
are not recorded.
For example, if you set to record 4 out of 10 calls, the 1st-4th and 11th-14th, and
so on, will be recorded. The shaded calls will be recorded in the following example:
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Insert Recording Tone— Plays a recording beep to alert the parties that the
conversation is being recorded.
Note:
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The recording session starts when the call enters the connected state and ends when
hang up or flash is pressed, or when the call is transferred.
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Except for license assignment, the recording setting in Extension Configuration only
applies to
non-workgroup calls. The recording setting in Workgroup Configuration
only applies to workgroup calls. To allow an agent to record all calls ( non-workgroup
and workgroup ), both recording settings must be enabled.