AltiWare ACM 5.2 Administration Manual 97
C
H A P T E R
9
Call Recording Configuration
To use the centralized call recording function, make sure the following requirements are
met:
•
You need a recording seat license for each extension that will be recording: either
Dedicated Recording Seat licenses assigned to particular extensions or a Concurrent
Recording Session license that is shared by a fixed number of extensions.
•
It is recommended that you have a separate storage server to store recorded files.
•
Recorded files (64Kbps PCM format) can be managed by the VRManager (licensed)
application or can simply be saved and played with VRPlayer (free).
•
If your system has a multi-chassis configuration and AltiGateway needs to transmit
recorded files to a storage server, you need to set up an FTP server to facilitate the
file transfer. You do
not
need to set up an FTP server for a single chassis (all-in-one)
installation.
•
If an agent is using an IP phone and recording is turned on, the system will use a
recording channel on a VoIP board to process the recording session. The IP phone
will occupy a codec channel on the VoIP board to allow the recording channel to tap
into the conversation. You need to make sure that the AltiServ that agents belong
to (and the AltiGateway for a multi-chassis installation) have adequate VoIP codec
channels to record conversations. The basic guideline is to have one codec channel
per agent.
•
Because recording files requires a large amount of disk storage space, NAS (Network
Attached Storage) system is recommended, unless VRManager is used.
Description of the Recorded File Name
The recorded file name contains the following information:
•
R!
mmddyyyy_hhmmss!callerID!calleeID!workgroupID!DNIS!sessionID
!R
•
mmddyyyy_hhmmss
is the time stamp when the recording starts
•
callerID
is the caller ID or extension number. It could also be:
•
bgn
for barge-in call
•
sm
for a silent monitor call
•
trk(bbcc)
for an inbound trunk call without caller ID.
bb
is the board logical ID
and
cc
is the channel ID
Содержание AltiWare ACM 5.2
Страница 1: ...AltiWare ACM 5 2 Administration Manual 10 2008 4413 0001 5 2...
Страница 14: ...2 AltiWare ACM 5 2 Administration Manual...
Страница 38: ...Chapter 2 AltiWare Requirements 26 AltiWare ACM 5 2 Administration Manual...
Страница 84: ...Chapter 5 Gateway Management 72 AltiWare ACM 5 2 Administration Manual...
Страница 90: ...Chapter 6 Voice Mail Configuration 78 AltiWare ACM 5 2 Administration Manual...
Страница 116: ...Chapter 9 Call Recording Configuration 104 AltiWare ACM 5 2 Administration Manual...
Страница 120: ...Chapter 10 Application Extension Configuration 108 AltiWare ACM 5 2 Administration Manual...
Страница 144: ...Chapter 11 Board Configuration 132 AltiWare ACM 5 2 Administration Manual...
Страница 172: ...Chapter 12 Trunk Configuration 160 AltiWare ACM 5 2 Administration Manual...
Страница 178: ...Chapter 13 In Call Routing Configuration 166 AltiWare ACM 5 2 Administration Manual...
Страница 190: ...Chapter 14 Out Call Routing Configuration 178 AltiWare ACM 5 2 Administration Manual...
Страница 222: ...Chapter 15 Extension Configuration 210 AltiWare ACM 5 2 Administration Manual...
Страница 230: ...Chapter 16 Setting Up IP Extensions 218 AltiWare ACM 5 2 Administration Manual...
Страница 246: ...Chapter 18 Mobile Extension Configuration 234 AltiWare ACM 5 2 Administration Manual...
Страница 264: ...Chapter 20 Paging Group Configuration 252 AltiWare ACM 5 2 Administration Manual...
Страница 268: ...Chapter 21 Line Park Configuration 256 AltiWare ACM 5 2 Administration Manual...
Страница 304: ...Chapter 22 Workgroup Configuration 292 AltiWare ACM 5 2 Administration Manual...
Страница 314: ...Chapter 23 Managing and Using MeetMe Conference 302 AltiWare ACM 5 2 Administration Manual...
Страница 322: ...Chapter 24 Network Configuration Guidelines for VoIP 310 AltiWare ACM 5 2 Administration Manual...
Страница 358: ...Chapter 26 System Report Management 346 AltiWare ACM 5 2 Administration Manual...
Страница 382: ...Chapter 28 TAPI Integration 370 AltiWare ACM 5 2 Administration Manual...
Страница 398: ...Chapter 29 Tools and Applications 386 AltiWare ACM 5 2 Administration Manual...
Страница 422: ...chapnum 410 AltiWare ACM 5 2 Administration Manual...
Страница 426: ...chapnum 414 AltiWare ACM 5 2 Administration Manual...