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Chapter 8

Troubleshooting

This chapter contains the following troubleshooting sections:



“AC Power” on page 90



“LEDs” on page 91



“Copper Ports” on page 92



“SFP Ports” on page 93



“Power Over Ethernet” on page 94

Note

For further assistance, please contact Allied Telesis Technical
Support at

www.alliedtelesis.com/support

Содержание GS950 PS Series

Страница 1: ...613 002861 Rev A GS950 PS V2 Series Gigabit Ethernet PoE Switches GS950 10PS V2 GS950 18PS V2 GS950 28PS V2 GS950 52PS V2 Installation Guide...

Страница 2: ...espective owners Allied Telesis Inc reserves the right to make changes in specifications and other information contained in this document without prior written notice The information provided herein i...

Страница 3: ...ons Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Note Modifications...

Страница 4: ...lectromagnetic Interference EMI FCC Part 15 Subpart B Class A EN 55032 Class A CISPR 32 VCCI Class A RCM Electromagnetic Susceptibility EMS IEC 61000 4 2 2008 IEC 61000 4 3 IEC 61000 4 4 IEC 61000 4 5...

Страница 5: ...ed into multiple languages in the Translated Safety Statements document at www alliedtelesis com library Remarque Les consignes de s curit portant le symbole sont traduites dans plusieurs langues dans...

Страница 6: ...6...

Страница 7: ...oE MAX LED 31 Link Activity and PoE LEDs 31 SFP LEDs 34 eco Friendly Button 36 Rebooting or Restoring the Switch 37 Power Supply and Fans 38 Chapter 2 Beginning the Installation 39 Reviewing Safety Pr...

Страница 8: ...78 Chapter 7 Powering On the Switch 81 Powering On the Switch 82 Starting the First Management Session 85 Starting the First Management Session with a DHCP Server 86 Starting the First Management Ses...

Страница 9: ...Switch Orientations on a Wall 57 Figure 26 Recommended Minimum Reserved Wall Area with the Front Panel Facing Up 59 Figure 27 Recommended Minimum Reserved Wall Area with the Front Panel Facing Down 60...

Страница 10: ...gure 52 Dimensions of the GS950 52PS V2 Switch 98 Figure 53 Locations of the Bracket Holes on the GS950 10PS V2 Switch 98 Figure 54 Locations of the Bracket Holes on the GS950 18PS V2 and GS950 28PS V...

Страница 11: ...5 Table 11 Product Dimensions 96 Table 12 Product Weights 100 Table 13 Minimum Ventilation Requirements 100 Table 14 Environmental Specifications 101 Table 15 Maximum Power Consumptions 102 Table 16 I...

Страница 12: ...Tables 12...

Страница 13: ...ardware installation instructions for the GS950 PS V2 Series of Gigabit Ethernet switches with Power over Ethernet Plus PoE The preface contains the following sections Document Conventions on page 14...

Страница 14: ...tions Note Notes provide additional information Caution Cautions inform you that performing or omitting a specific action may result in equipment damage or loss of data Warning Warnings inform you tha...

Страница 15: ...s learn about Return Merchandise Authorizations RMAs and contact Allied Telesis technical experts Software Downloads Download the latest software releases for your product Licensing Register and obtai...

Страница 16: ...Preface 16...

Страница 17: ...gabit Ethernet PoE switches in the following sections Front and Back Panels on page 18 Features on page 21 Management Software on page 23 Copper Ports on page 24 Power over Ethernet PoE on page 26 SFP...

Страница 18: ...ure 2 illustrates the front panel of the GS950 18PS V2 Switch Figure 2 Front Panel of the GS950 18PS V2 Switch Two 100 1000Mbps SFP Ports Eight 10 100 1000Mbps Copper Ports with PoE Port LEDs eco Frie...

Страница 19: ...anel of the GS950 52PS V2 Switch Figure 5 illustrates the back panel of the GS950 10PS V2 Switch Figure 5 Back Panel of the GS950 10PS V2 Switch Four 100 1000Mbps SFP Ports Twenty Four 10 100 1000Mbps...

Страница 20: ...V2 and GS950 28PS V2 Switches Figure 6 Back Panel of the GS950 18PS V2 and GS950 28PS V2 Switches Figure 7 illustrates the back panel of the GS950 52PS V2 Switch Figure 7 Back Panel of the GS950 52PS...

Страница 21: ...connectors Power Over Ethernet Plus Here are the basic features of PoE Supported on all copper ports on the GS950 10PS V2 GS950 18PS V2 and GS950 28PS V2 Switches Supported on copper ports 1 to 24 on...

Страница 22: ...oE LEDs on page 31 Link activity LEDs for the SFP ports Refer to SFP LEDs on page 34 eco Friendly button for turning off the LEDs to conserve electricity Refer to eco Friendly Button on page 36 Instal...

Страница 23: ...r the network management from your management workstations and a web browser The web based interface lets you manage all of the functions and features of the switch as well as view status information...

Страница 24: ...manually or with IEEE 802 3u Auto Negotiation Power over Ethernet PoE features are listed here IEEE 802 3af at compliant PoE 15 4W at port and PoE 30W at port Powered device classes 0 to 4 Per port p...

Страница 25: ...plex mode mismatch may occur between the devices resulting in reduced performance For ports connected to devices that do not support Auto Negotiation you should set speed and duplex mode manually Addi...

Страница 26: ...rts thus functioning as a central power source for other network devices Devices that receive their power from a PSE are called powered devices PD Examples include wireless access points IP telephones...

Страница 27: ...the power requirements of the powered devices exceed the switch s power budget the switch will deny power to some ports based on a system called PoE port priorities You can use this feature to ensure...

Страница 28: ...of the ports set to the High priority level power is provided to the ports based on port number in ascending order The lowest priority level is Low This is the default setting Ports set to this level...

Страница 29: ...e SX LX fiber optic transceivers 1000Mbps 1000Base T copper transceiver Note Transceivers are purchased separately For a list of supported transceivers refer to the product s data sheet on the Allied...

Страница 30: ...n the low power mode Use the eco Friendly button to toggle on the LEDs See eco Friendly Button on page 36 for more information SYSTEM LED The GS950 18PS V2 GS950 28PS V2 and GS950 52PS V2 Switches hav...

Страница 31: ...V2 Switches are located on the left side of the faceplate The LEDs in the example in Figure 10 on page 32 are from the GS950 28PS V2 Switch Table 5 POWER LED State Description Off The switch is not re...

Страница 32: ...50 52PS V2 Switch have link activity and PoE LEDs directly above and below the ports Refer to the Figure 11 Figure 11 Link Activity and PoE LEDS for Copper Ports 1 to 24 on the GS950 52PS V2 Switch Co...

Страница 33: ...opper Ports LED State Description L A Link Activity Off The port has not established a link to a network device Steady Green The port has established a 1000Mbps link to a network device Blinking Green...

Страница 34: ...e port is not connected to a network device The port is connected to a non PoE device The port is connected to a powered device but the switch is denying power to it because it has reached its maximum...

Страница 35: ...Ds are defined in Table 8 Table 8 LEDs for the SFP Ports State Description Off The port is empty or the transceiver has not established a link with a network device Steady Green The port has establish...

Страница 36: ...e seconds reboots the switch You might perform this action if the switch is experiencing a problem Restoring the default settings Pressing and holding the button for more than 10 seconds restores the...

Страница 37: ...Switch User Guide Rebooting or Restoring the Switch To reboot the switch or restore the default settings do one of the following Caution The switch temporarily stops forwarding network traffic when y...

Страница 38: ...ents refer to Power Specifications on page 102 The GS950 18PS V2 GS950 28PS V2 and GS950 52PS V2 Switches are cooled by internal ventilation fans that are not field replaceable Fan status is indicated...

Страница 39: ...ginning the Installation The chapter contains the following sections Reviewing Safety Precautions on page 40 Installation Options on page 45 Choosing a Site for the Switch on page 46 Unpacking the Swi...

Страница 40: ...sted optical transceiver products rated Laser Class I 3 3Vdc Warning Do not stare into the laser beam L2 Warning Do not look directly at the fiber optic ends or inspect the cable ends with an optical...

Страница 41: ...ipment The socket outlet shall be installed near the equipment and shall be easily accessible E5 Caution Air vents must not be blocked and must have free access to the room ambient air for cooling E6...

Страница 42: ...e of the rack environment may be greater than the room ambient temperature Therefore consideration should be given to installing the equipment in an environment compatible with the manufacturer s maxi...

Страница 43: ...cording to the manufacturer s instructions Attention Le remplacement de la batterie par une batterie de type incorrect peut provoquer un danger d explosion La remplacer uniquement par une batterie du...

Страница 44: ...quipment Do not insert hands or tools into open chassis slots or plugs E44 Warning This equipment shall be installed in a Restricted Access location E45 Caution The unit does not contain serviceable c...

Страница 45: ...S V2 Series of Gigabit Ethernet PoE Switches Installation Guide 45 Installation Options Figure 17 illustrates the installation options Figure 17 Installation Options Desk or Table Wall 19 inch Equipme...

Страница 46: ...round the unit and through the cooling vents on the side panels Do not place objects on top of the switch The site should not expose the switch to moisture or water The site should be a dust free envi...

Страница 47: ...rify the contents The switch should include the items in Figure 18 Contact your Allied Telesis sales representative for assistance if any items are missing or damaged Figure 18 Package Contents The sw...

Страница 48: ...Note Installing the GS950 52PS V2 Switch on a wall requires the optional BRKT J22 brackets Equipment rack wall brackets for the GS950 10PS V2 Switch Equipment rack wall brackets for the GS950 18PS V2...

Страница 49: ...rom left to right when facing the front of the device To install the chassis on a table perform the following procedure 1 Review Reviewing Safety Precautions on page 40 and Choosing a Site for the Swi...

Страница 50: ...on a Table or Desktop 50 Figure 20 Affixing the Bumper Feet 6 Turn the switch over and place it on a flat secure desk or table leaving ample space around it for ventilation 7 Go to Chapter 6 Cabling...

Страница 51: ...Switch in an Equipment Rack This chapter contains instructions for installing the switch in a standard 19 inch equipment rack The procedures are listed here Beginning the Installation on page 52 Insta...

Страница 52: ...equipment rack Two equipment rack brackets included with the switch Eight M4x6mm bracket screws included with the switch Cross head screwdriver not provided Four standard equipment rack screws not pro...

Страница 53: ...k If they are already installed remove them before performing the installation procedure Note Airflow in the switch is from left to right when facing the front of the device To install the switch in a...

Страница 54: ...t Rack Brackets 4 Have another person hold the switch in the equipment rack while you secure it using the four equipment rack screws provided with the switch Refer to Figure 23 Figure 23 Installing th...

Страница 55: ...lines on page 58 Recommended Minimum Reserved Wall Area on page 59 Plywood Base for a Wall with Wooden Studs on page 61 Tools and Material on page 63 Installing the Plywood Base on page 64 Installing...

Страница 56: ...talling the Switch on a Wall 56 Switch Orientations on a Wall You can install the switch on a wall with the front panel facing up or down Figure 24 shows the correct wall installations Figure 24 Wall...

Страница 57: ...tallation Guide 57 Do not install the switch on a wall with the front panel facing left or right These orientations may reduce airflow though the device which can cause it to overheat Refer to Figure...

Страница 58: ...a wall that has metal studs Metal studs may not be strong enough to safely support the device You should not install the switch only on sheetrock or similar material Sheetrock might not be strong enou...

Страница 59: ...Area Figure 26 and Figure 27 on page 60 illustrate the recommended minimum reserved wall area around the switch with the front panel facing up or down respectively Figure 26 Recommended Minimum Reserv...

Страница 60: ...Chapter 5 Installing the Switch on a Wall 60 Figure 27 Recommended Minimum Reserved Wall Area with the Front Panel Facing Down 15 2 cm 6 in 10 2 cm 4 in 10 2 cm 4 in 10 2 cm 4 in Front Panel...

Страница 61: ...od base allows you to attach the switch on two wall studs for a more secure installation The recommended minimum dimensions of the plywood base are listed here Width 60 centimeters 24 inches Height 30...

Страница 62: ...e plywood base to the wall and then install the switch on the base Refer to Figure 29 Figure 29 Steps to Installing the Switch with a Plywood Base Step 1 Install the plywood base on the wall Step 2 In...

Страница 63: ...not provided Stud finder for a wooden wall capable of identifying the middle of wall studs and hot electrical wiring not provided Drill and 1 4 carbide drill bit for a concrete wall not provided Plywo...

Страница 64: ...stallation guidelines are listed here The recommendations dimensions of the base are provided in Plywood Base for a Wall with Wooden Studs on page 61 Use a stud finder to identify the middle of studs...

Страница 65: ...lift it You might injure yourself or damage the device if you drop it E94 Warning The device should be installed on the wall by a qualified building contractor Serious injury to yourself or others or...

Страница 66: ...rews Refer to Figure 31 on page 67 Please follow these guidelines as you position the switch on the wall Position the switch so that the front panel is facing up or down Refer to Figure 24 on page 56...

Страница 67: ...GS950 PS V2 Series of Gigabit Ethernet PoE Switches Installation Guide 67 Figure 31 Attaching the Switch to the Plywood Base...

Страница 68: ...wo brackets to the sides of the unit with the eight screws that come with the switch Refer to Figure 30 on page 66 3 After attaching the brackets to the side of the switch have another person hold the...

Страница 69: ...e four holes you marked in step 3 Please review the following guidelines Prior to drilling set the drill to hammer and rotation mode The modes break up the concrete and clean out the hole Clean out th...

Страница 70: ...Chapter 5 Installing the Switch on a Wall 70 Figure 33 Installing the Switch on a Concrete Wall 8 Go to Chapter 6 Cabling the Networking Ports on page 75...

Страница 71: ...s the optional BRKT J22 Brackets kit The kit consists of four identical brackets shown in Figure 34 Figure 34 BRKT J22 Brackets Kit Figure 35 illustrates the correct orientation of the GS950 52PS V2 S...

Страница 72: ...1 Have one person hold the switch on the wall at the desired location 2 Have another person position the brackets and mark the eight screw holes Refer to Figure 36 Figure 36 Marking the Screw Holes f...

Страница 73: ...witches Installation Guide 73 Figure 37 Attaching the Bottom BRKT J22 Brackets to the Wall 7 Slide the bottom panel of the switch into the brackets Refer to Figure 38 Figure 38 Sliding the Switch into...

Страница 74: ...er you complete the next step which installs the top brackets Otherwise the switch may fall off the wall 8 Attach the top brackets to the wall with appropriate screws Refer to Figure 39 Figure 39 Atta...

Страница 75: ...75 Chapter 6 Cabling the Networking Ports This chapter contains the following procedures Cabling the Copper Ports on page 76 Installing SFP Transceivers on page 78...

Страница 76: ...do not support Auto Negotiation and have a fixed duplex mode You should disable Auto Negotiation on those ports and set their duplex modes manually to avoid the possibility of duplex mode mismatches A...

Страница 77: ...corresponding switch port and manually set it to MDI X If you are using crossover twisted pair cable the wiring configurations of a port on the switch and a port on a network device should be the same...

Страница 78: ...mature failure Warning A transceiver can be damaged by static electricity Be sure to observe all standard electrostatic discharge ESD precautions such as wearing an antistatic wrist strap to avoid dam...

Страница 79: ...iver Note If you are ready to attach the fiber optic cable to the transceiver continue with the next step Otherwise repeat steps 1 to 3 to install another SFP transceiver in the switch 4 Remove the du...

Страница 80: ...bottom slot the handle should be in the down position Figure 42 Positioning the SFP Handle in the Upright Position 6 Connect the fiber optic cable to the transceiver as shown in Figure 43 The connect...

Страница 81: ...81 Chapter 7 Powering On the Switch This chapter contains the following sections Powering On the Switch on page 82 Starting the First Management Session on page 85...

Страница 82: ...ver you might want to add the new switch to the server before powering it on by adding its MAC address located on a label on the back panel of the device to the server database If you are installing s...

Страница 83: ...aise the retaining clip Refer to Figure 45 Figure 45 Raising the Retaining Clip 3 Connect the power cord to the connector Refer to Figure 46 Figure 46 Plugging in the AC Power Cord 4 Lower the retaini...

Страница 84: ...ppropriate power source Refer to Figure 48 Warning Power cord is used as a disconnection device To de energize equipment disconnect the power cord E3 Note Pluggable Equipment The socket outlet shall b...

Страница 85: ...and any port on the switch This procedure requires changing the IP address on your computer to make it a member of the same subnet as the default IP address on the switch Refer to Starting the First...

Страница 86: ...computer 5 Enter the IP address of the switch in the URL field of the browser This is the IP address assigned to the unit by the DHCP server If you do not know the address refer to the DHCP server You...

Страница 87: ...net switch that are members of the same VLAN This might require accessing the switch s management software and listing the VLANs and their port assignments For example if the GS950 28PS V2 Switch is c...

Страница 88: ...Chapter 7 Powering On the Switch 88...

Страница 89: ...following troubleshooting sections AC Power on page 90 LEDs on page 91 Copper Ports on page 92 SFP Ports on page 93 Power Over Ethernet on page 94 Note For further assistance please contact Allied Tel...

Страница 90: ...ting range of the switch Refer to Environmental Specifications on page 101 Use the management software to verify that the fans are operating properly Another possible cause is the AC power Try the fol...

Страница 91: ...rce Try a different power cord Verify that the voltage from the power source is within the required range for your region Refer to Table 14 on page 102 All the port LEDs are off even though the ports...

Страница 92: ...a link then the problem is with the cable or the other network device Verify that the twisted pair cable does not exceed 100 meters 328 feet Verify that you are using the appropriate category of twis...

Страница 93: ...device Try connecting another network device to the fiber optic port using a different cable If the port is able to establish a link then the problem is with the cable or other network device Use the...

Страница 94: ...GS950 PS V2 Switches do not support Mode B Most powered devices are designed to accept power by either mode but some legacy devices may only support one mode This can be verified by reviewing the devi...

Страница 95: ...fications This appendix contains the following sections Physical Specifications on page 96 Environmental Specifications on page 101 Power Specifications on page 102 Certifications on page 104 RJ 45 Co...

Страница 96: ...0 Dimensions of the GS950 10PS V2 Switch Table 9 Product Dimensions GS950 10PS V2 4 4 cm x 33 0 cm x 18 0 cm 1 7 in x 13 0 in x 7 1 in GS950 18PS V2 4 4 cm x 44 0 cm x 25 0 cm 1 7 in x 17 3 in x 9 8 i...

Страница 97: ...itches Installation Guide 97 The dimensions of the GS950 18PS V2 and GS950 28PS V2 Switches are shown in Figure 51 Figure 51 Dimensions of the GS950 18PS V2 and GS950 28PS V2 Switches 44 0 cm 17 3 in...

Страница 98: ...the GS950 52PS V2 Switch Locations of the bracket holes on the GS950 10PS V2 Switch are shown in Figure 53 Figure 53 Locations of the Bracket Holes on the GS950 10PS V2 Switch 44 0 cm 17 3 in Width 4...

Страница 99: ...4 Figure 54 Locations of the Bracket Holes on the GS950 18PS V2 and GS950 28PS V2 Switches Locations of the bracket holes on the GS950 52PS V2 Switch are shown in Figure 55 Figure 55 Locations of the...

Страница 100: ...ation Table 11 lists the minimum ventilation requirements Table 10 Product Weights GS950 10PS V2 1 9 kg 4 2 lb GS950 18PS V2 3 7 kg 8 2 lb GS950 28PS V2 3 8 kg 8 4lb GS950 52PS V2 6 1 kg 13 4 lb Table...

Страница 101: ...ch Table 12 Environmental Specifications Operating Temperature GS950 10PS V2 0 C to 40 C 32 F to 104 F Operating Temperature GS950 18PS V2 GS950 28PS V2 GS950 52PS V2 0 C to 45 C 32 F to 113 F Storage...

Страница 102: ...heat dissipation for the switch Table 13 Maximum Power Consumptions GS950 10PS V2 97 7 watts GS950 18PS V2 239 7 watts GS950 28PS V2 247 4 watts GS950 52PS V2 475 3 watts Table 14 Input Voltage GS950...

Страница 103: ...mum Power Supply Efficiency Table 17 lists the maximum power supply efficiency Table 16 Typical Power Savings in eco friendly Mode GS950 10PS V2 0 4 watt GS950 18PS V2 0 6 watt GS950 28PS V2 1 0 watt...

Страница 104: ...Brazil ANATEL Safety UL 62368 1 EN 62368 1 TUV CE IEC 60950 1 IEC 62368 1 AEL Class I US FDA CDRH EN IEC 60825 1 EN IEC 60825 2 EN IEC 60950 1 CAN CSA C22 2 No 62368 1 Table 19 Electromagnetic Certifi...

Страница 105: ...50 PS V2 Series of Gigabit Ethernet PoE Switches Installation Guide 105 RoHS EU RoHS Directove 2011 65 EU 2015 863 China RoHS Additional JGPSSI JIG Level A Table 19 Electromagnetic Certificates Contin...

Страница 106: ...ts the pin signals at 10 100Mbps Table 21 lists the pin signals at 1Gbps Table 20 Pin Signals on RJ 45 Copper Ports at 10 100Mbps Pin MDI Signal MDI X Signal 1 TX RX 2 TX RX 3 RX TX 4 Not used Not use...

Страница 107: ...GS950 PS V2 Series of Gigabit Ethernet PoE Switches Installation Guide 107 5 3 TX and RX 6 2 TX and RX 7 4 TX and RX 8 4 TX and RX Table 21 Pin Signals on Copper Ports at 1Gbps Continued...

Страница 108: ...Appendix A Technical Specifications 108...

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