Preface
Contacting Allied Telesis
Page 10
Page 10
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical support as well as sales or corporate
information.
Online Suppor
t
You can request technical support online by accessing the Allied Telesis Knowledge Base
from the following web site:
www.alliedtelesis.com/kb
. You can use the Knowledge Base
to submit questions to our technical support staff and review answers to previously asked
questions.
Email and Telephone
Support
For Technical Support via email or telephone, refer to the Support & Services section of
the Allied Telesis web site:
www.alliedtelesis.com
.
Warranty
For warranty information on the AT-8000GS Series switches, go to
www.alliedtelesis.com/warranty
for the specific terms and conditions of the warranty
and for warranty registration.
Returning Products
Products for return or repair must first be assigned a Return Materials Authorization (RMA)
number. A product sent to Allied Telesis without a RMA number will be returned to the
sender at the sender’s expense.
To obtain a RMA number, contact Allied Telesis’s Technical Support at our web site:
www.alliedtelesis.com
.
For Sales or
Corporate
Information
You can contact Allied Telesis for sales or corporate information at our web site:
www.alliedtelesis.com
. To find the contact information for your country, select Contact Us
-> Worldwide Contacts.
Management
Software Updates
You can download new releases of management software for our managed products from
either of the following Internet sites:
•
Allied Telesis web site:
www.alliedtelesis.com
•
Allied Telesis FTP server:
ftp://ftp.alliedtelesis.com
To download new software from the Allied Telesis FTP server using your workstation’s
command prompt, you need FTP client software and you must log in to the server. Enter
“anonymous” as the user name and your email address for the password.
