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Troubleshooting Diagnostics

Factory Test Procedure

It is helpful to run the Factory Test Procedure first to diagnose the
machine’s issue. This procedure tests all machine features and
operations.

To Enter Factory Test Procedure

1.   Disconnect electrical power from unit.
2.   Reconnect electrical power to unit.
3.   Wait about 10 seconds.
4.   Turn Cycle Selection knob to opposite of Normal Eco. Stay

on that selection for at least one second.

5. Press and hold the Start/Pause button.

6. Change Cycle Selection knob to Normal Eco within 5 seconds

or Start press will be invalid.

7. Stay on Normal Eco for at least one second. Control will enter

Factory Test Mode.

8. To advance through the sequence of test steps press the Start/

Pause button. Refer to

Table 1

for all tests in the Factory Test

Procedure.

To Exit Factory Test Procedure

To exit the Factory Test Procedure, refer to Exit column in

Table

and Exit Key in

Table 2

Factory Test Procedure Quick Reference Chart

Number

Display

(LEDs lit)

Motor

Valves

Lid

Pump

Exit

Step

All LEDs lit

Off

None

Unlocked

Off

Show Mode

Refer to

Cycle

Switch Test

Off

None

Unlocked

Off

3 and then 1

Cycle Switch

Refer to

Tem-

perature
Switch Test

Off

None

Unlocked

Off

3 and then 1

Temperature
Switch

Refer to

Load

Size Switch
Test

Off

None

Unlocked

Off

3 and then 1

Load Size
Switch

Refer to

Extra

Rinse Test

Off

None

Unlocked

Off

3 and then 1

Extra Rinse

Refer to

Lid

Switch Test

Off

None

Unlocked

Off

10 and then 1

Lid Switch

Wash

Off

Hot

Unlocked

Off

Hot Fill

Rinse

Off

Cold

Unlocked

Off

Cold Fill

Wash, Rinse

Off

Hot, Cold

Unlocked

Off

2 and then 1

Pressure Sen-
sor Fill

Lid Lock

Off

None

Locked

Off

7 and then 1

Lid Lock
Check

Table 1

continues...

Troubleshooting Diagnostics

DO NOT COPY or TRANSMIT

Part No. 204666ENR1

Содержание ZWN43RSN115CW01

Страница 1: ...umbers TLW24C_SVG2 Original Instructions Keep These Instructions for Future Reference CAUTION Read the instructions before using the machine If this machine changes ownership this manual must accompany machine www alliancelaundry com Part No 204666ENR1 January 2020 ...

Страница 2: ......

Страница 3: ...t 14 WASH and RINSE LEDs Flash After Installing New Control 15 Error Codes 16 Troubleshooting Flowcharts 20 No Hot Water 21 No Cold Water 22 No Warm Water 23 Slow Hot Fill or Warm Fill is Too Cold 24 Water Fill Does Not Stop At Proper Level 25 Pressure Sensor Error 26 Slow Spin Or No Spin 27 Washer Is Locked Up Or Binding 28 Outer Tub Does Not Empty 29 Excessive Vibration 30 Water Leaking From Out...

Страница 4: ...Belt 33 Drive Bell Torque 33 Cycle Sequence Charts 34 Normal Eco Cycle 34 Non Eco Cycles 34 Cycle Values 35 Agitation Levels 36 Keys 36 Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT 4 Part No 204666ENR1 ...

Страница 5: ...ure to install maintain and or operate this product according to the manufacturer s instruc tions may result in conditions which can produce serious injury death and or property damage Do not repair or replace any part of the product or attempt any servicing unless specifically recom mended or published in this Service Manual and unless you understand and have the skills to car ry out the servicin...

Страница 6: ...ng or operating the machine Always contact your dealer distributor service agent or the man ufacturer about any problems or conditions you do not under stand Locating an Authorized Service Person Alliance Laundry Systems is not responsible for personal injury or property damage resulting from improper service Review all service information before beginning repairs Warranty service must be performe...

Страница 7: ...5CW14 AWN43RSN115CW14 AWN63RSN115TW01 AWN43RSN115TW01 AWN63RSN115TW0P AWN43RSN116TW01 AWN63RSN116TW01 AWN43RSN305LW01 ZWN43RSN115CW01 AWN43RSN305NW29 ZWN43RSN116CW01 AWN43RSN305XW01 ZWN63RSN115CW01 AWN63RSN115CW01 ZWN63RSN116CW01 Introduction Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT 7 Part No 204666ENR1 ...

Страница 8: ...re 1 The cycle begins with a wash fill The water temperature is deter mined by the temperature selected on the control While water fills the washtub a column of air is trapped in a pressure bulb and hose The air pressure continues to increase as the washtub fills Introduction Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT 8 Part No 204666ENR1 ...

Страница 9: ...M will increase to extract water from the load and the pump will continue running to remove the water Water is introduced during the wash spin to spray the garments and remove suds from them The wash spin is followed by a rinse step to rinse away any detergent residue During the rinse step in the Normal Eco cycle there will be two more spray rinses Water is sprayed into the washtub while it is spi...

Страница 10: ...st Procedure To exit the Factory Test Procedure refer to Exit column in Table 1 and Exit Key in Table 2 Factory Test Procedure Quick Reference Chart Number Display LEDs lit Motor Valves Lid Pump Exit Step 0 All LEDs lit Off None Unlocked Off 1 Show Mode 1 Refer to Cycle Switch Test Off None Unlocked Off 3 and then 1 Cycle Switch 2 Refer to Tem perature Switch Test Off None Unlocked Off 3 and then ...

Страница 11: ...nce Switch Test 14 Rinse Spin and Lid Lock when lid locked Off Hot Cold Cy cle output Unlocked On 1 and then 4 Breakaway 15 None Off None Unlocked Off 13 Power Down Table 1 Exit Column Key 1 Exit by pressing Start Pause button 2 Exit by fill level satisfaction 3 Exit when all selections are pressed 4 Exit when lid is unlocked 5 Exit when temperature reaches 104 F 40 C 6 Exit when step timed out 7 ...

Страница 12: ...to table below Press Start Pause button to advance to the next step 6 Cycle Washers Cycle Wash LED Rinse LED Spin LED Hot On On Warm Cool On Cold On On Table 5 4 Cycle Washers Cycle Wash LED Rinse LED Spin LED Hot On On Warm On Cold On On Table 6 Load Size Switch Test This step verifies that the Load Size Switch is correctly wired and working Turn the Load Size knob through all selections A combin...

Страница 13: ...ach speed for a few seconds After 820 RPM the motor will stop All OBL checking is done and if either the out of balance switch is hit or the OBL check fails at 300 RPM the time will be reset indefinitely to allow the load to be rebalanced so that it can spin up and reach full speed The control will advance to the next step if the Start Pause button is pressed at any time during this step During th...

Страница 14: ...ep dur ing a cycle if the unbalance switch is hit or if an OBL check at 90 RPM or 350 RPM needs to restart the spin to rebalance the load Additional OBL failures in the same cycle step will not pause the time but will still restart the spin When set to Spin Re try Extra Time Disabled On time will not pause for respins Switch 7 When set to Suds Routine Extra Time Enabled Off the cycle step time wil...

Страница 15: ...low the steps below to correct the er ror Incorrect 1 TLW1890B_SVG 1 Lock tab is at 12 o clock position Note Tab is colored white for illustration purposes Figure 3 Correct 1 TLW1891B_SVG 1 Lock tab is at 3 o clock position Note Tab is colored white for illustration purposes Figure 4 1 Disconnect electrical power from unit 2 Remove screws holding hood assembly to rear hood panel 3 Tip control pane...

Страница 16: ...r valves allowing water to come into ma chine Check for debris in water valves Check that water pres sure is the same on both hot and cold lines and is within spec WASH RINSE con tinuous Drain Error Check for clogged drain or clogged pump Make sure drain hose is not too tall If pump is overheating frequency voltage on ma chine pump do not match RINSE LID LOCK 2 times Non Fatal Lid Locking Error Ch...

Страница 17: ...e Check the harness connections be tween the front end control and the drive board If the front end control was replaced set dip switch 1 to the same setting as the previous control If reworking the machine to use a different voltage supply dip switch 1 setting may need to be changed If dip switch 1 setting is changed power down power up and try again Also check pin H2 7 on the front end control t...

Страница 18: ...or one of its electrical phases is not connected Check that the harness from the motor to the drive board is fully plug ged in on both ends and that there is no damage to the motor harness Make sure to push in the motor harness on both ends just in case it is a little loose and not fully inserted If the harness looks fine and the error still occurs try replacing the drive board or harness Unpower ...

Страница 19: ...ous Pump Pin HW On Off Fail Hardware failure Unpower to clear error Replace drive board if error persists All LEDs continu ous Recirculation Pin HW On Off Fail Error Hardware failure Unpower to clear error Replace drive board if error persists All LEDs continu ous Inverter Hardware Acquisition failure The drive disabled motor activation Cycle power and try to run machine again If error persists re...

Страница 20: ... to check voltage using a multimeter Refer to the washer s serial plate to determine proper voltage it is designed to operate on Refer to Figure 2 for serial plate location Troubleshooting Flowcharts Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT 20 Part No 204666ENR1 ...

Страница 21: ...refer to serial plate output from output board to the mixing valve hot solenoid No Disconnect hot fill hose and clean or replace screen Yes Is hot solenoid inoperative Yes Replace output board No Is pressure hose clogged or damaged No Replace valve Yes Is temperature selector switch operating properly No Remove and clean or replace hose Yes Ohm out selector switch using wiring diagram No Connect t...

Страница 22: ...refer to serial plate output from output board to the mixing valve cold solenoid No Disconnect cold fill hose and clean or replace screen Yes Is cold solenoid inoperative Yes Replace output board No Is pressure hose clogged or damaged No Replace valve Yes Is temperature selector switch operating properly No Remove and clean or replace hose Yes Ohm out selector switch using wiring diagram No Troubl...

Страница 23: ... 1 or 2 times Is there no hot water Is there no cold water No Refer to No Hot Water flowchart Yes Refer to No Cold Water flowchart Yes Troubleshooting Flowcharts Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT 23 Part No 204666ENR1 ...

Страница 24: ...be made to the washer to fill faster on these settings Are fill hose filter screens plugged with debris Are mixing valve screens plugged with debris No Clean or replace screens Yes Is water pressure too low No Clean or replace screens Yes Unit is filling properly Refer to note above No Check water pressure Recommended water pressure is 20 to 120 psi Yes Troubleshooting Flowcharts Copyright Allianc...

Страница 25: ...xing valve inoperative No Replace hose or pressure bulb Yes Was there a siphoning action started in washer causing water to be siphoned from washer during cycle due to end of drain hose being lower than cabinet top of washer No Test valve and replace if inoperative Refer to Mixing Valve Solenoid Test Yes Does drain hose fit tight in standpipe or drain No Install 562P3 Siphon Break Kit Yes Is there...

Страница 26: ... sensor harness damaged Yes Connect the sensor to the front end control No If Pressure Sensor error is still displayed then replace pressure sensor If problem persists replace front end control No Replace pressure sensor harness Yes Troubleshooting Flowcharts Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT 26 Part No 204666ENR1 ...

Страница 27: ...lt broken or loose Yes Check wiring to lid lock Check catch on lid If both are ok is proper voltage refer to serial plate present No Motor won t run No Replace belt Yes Is there broken loose or incorrect wiring No Check wiring from drive board to motor and review error codes Yes Refer to appropriate wiring diagram Yes Replace lock Yes No Troubleshooting Flowcharts Copyright Alliance Laundry System...

Страница 28: ...ere clothes stuck between tubs Is there a bind in upper or lower bearing No Remove clothes and retest Yes Replace bearings Yes Troubleshooting Flowcharts Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT 28 Part No 204666ENR1 ...

Страница 29: ...Remove washer front panel and install drain hose into base retainer block on base Yes Is wiring from pump to drive board broken loose or incorrect No Replace pump Yes Is there proper voltage refer to serial plate present at drive board No Correct wiring Refer to appropriate wiring diagram Yes Is the pump rated at the correct frequency 50 or 60 Hertz refer to pump label Yes Replace drive board No I...

Страница 30: ...No Adjust leveling legs Make sure rear leveling legs are free Yes Are cabinet screws incorrect or loose No Relocate washer or support floor to eliminate weak or spongy condition Yes Is base damaged washer was dropped No Replace with correct screws or tighten Yes Is there lubricant on pivot dome and or base friction ring No Replace base assembly Yes Is partial liquid filled balance ring leaking No ...

Страница 31: ...Yes Is water coming out of overflow holes in upper tub cover due to out tub leaning back or not level No Replace gasket Yes Is there an obstruction in drain causing water to come over top of outer tub cover No Level washer Yes Are tub cover drain holes plugged No Remove obstruction Yes Is tub to pump hose leaking at clamp No Clean drain holes Yes Tighten clamp Yes Troubleshooting Flowcharts Copyri...

Страница 32: ...es Are all lid bumpers in place Yes Level washer No Is wiring to lid lock broken or disconnected Yes Replace bumpers No Is lock securely attached to mounting bezel No Repair or reconnect harness Yes Is lid lock wet Yes Tighten mounting screws or replace bezel No Replace lid lock No Allow to dry Yes Troubleshooting Flowcharts Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANSMIT 32 Part No...

Страница 33: ...lation or flexing of weak floor will cause exces sive vibration Do not slide washer across floor once the leveling legs have been extended as legs and base could become damaged NOTE For areas with uneven floors a No 566P3 Adjustable Rear Leg Extension Kit is available as optional equipment at extra cost TLW2286N_SVG 5 4 3 2 1 1 Level 2 Locknut 3 Leveling Leg 4 Rubber Foot 5 Washer Base Figure 5 Be...

Страница 34: ...fill Hold WA Yes 3 Wash Extract 5 30 Evacuate INT Deep Spin Extra Rinse 4 Rinse Fill 4 00 Cold Hold 0 Yes 5 Rinse Agitate 3 00 Refill Hold WA Yes 6 Rinse Extract 5 30 Evacuate INT Deep Spin Rinse 7 Rinse Fill 4 00 Cold Hold 0 Yes 8 Rinse Agitate 3 00 Refill Hold WA Yes Final Extract 9 Spin Extract 14 30 Evacuate FIN Spray Spin Table 12 Cycle Sequence Charts Copyright Alliance Laundry Systems LLC D...

Страница 35: ...old WA Yes 3 Wash Extract 5 30 Evac INT Deep Spin Extra Rinse 4 Rinse Fill 4 00 Cold Hold 0 Yes 5 Rinse Agitate 3 00 Refill Hold WA Yes 6 Rinse Extract 5 30 Evac INT Deep Spin Rinse 7 Rinse Fill 3 30 Cold Hold 0 Yes 8 Rinse Agitate 3 00 Refill Hold WA Yes Final Extract 9 Spin Extract 10 00 Evac FIN High Spin Table 13 Cycle Sequence Charts Copyright Alliance Laundry Systems LLC DO NOT COPY or TRANS...

Страница 36: ... and clockwise and counterclockwise di rections Each movement is further defined by different lengths of time and speeds The levels listed below are an approximate representation Cycle Agitation Level Heavy Duty High Perm Press Medium Normal Eco High Delicate Medium Spin Only High Handwash Medium Table 15 Keys Cycle charts use the abbreviations defined below Abbreviation Definition FIN Final Spin ...

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