25
OVEN WON’T LIGHT:
First determine if the spark igniters are functioning properly. A rapid snapping sound should be heard
when the igniter button is depressed. If no sound is heard, check power supply. Is the power cord
connected? Has the GFCI tripped? If power supply is okay, then ensure that the proper gap exists
between the Pilot Head and the electrode wire, according to the procedure on page 23.
If the spark igniters are working correctly, next determine if gas is reaching the burners. Ensure the gas
supply is turned on, and that there are no leaks according to the procedure on page 15.
Adjust according to the procedure on page 23 or call for service. If the Pilot Burner will not match light,
and the gas supply has been confirmed, then check the burner for blockages.
FLAME IS YELLOW / GAS SMELL:
IF YOU SMELL GAS WHILE THE OVEN IS OPERATING, IMMEDIATELY TURN OFF ALL BURNERS.
Perform a leak test and check for blockages.
NOTE: If the Oven is operating in a dusty area or if heavy grease is present, some orange tips on the
burner flame should be considered normal.
LOW / INSUFFICIENT HEAT:
Ensure that adequate preheat time has elapsed. The Hearth Stone IR Burner should preheat for at least
5 to 10 minutes with the doors closed. The IR burner should be allowed to preheat for at least 15
minutes with the doors open.
If adequate preheat time was allowed, check the gas supply for a damaged and/or kinked supply line.
Replace if necessary. On LP units, a mostly empty tank may not have sufficient pressure to run the
oven at high heat. Replace with a full tank. Make sure that the regulator/hose assembly being used is
the unit supplied with the oven. On NG units, ensure that the flexible supply line is at least 1/2”
diameter. Check the gas supply pressure to ensure at least 7” W.C. for NG and 11” W.C. for LP.
If gas supply is adequate, check burners for blockages according to the procedure described before.
Check flame characteristics according to the procedure on page 18 and 19
and adjust if needed. Check
that there is no pressure being applied to the regulator attached to the back of the oven. This regulator
contains a flexible diaphragm and should not touch the oven body or any surrounding objects. Check to
make sure that the burners are clean and free from obstructions. Clean if necessary.
NOTE: No part of the oven should ever be lined with aluminum foil as it will interfere with airflow and can
cause a high heat condition in the oven cavity and a high heat condition inside the control panel.
BURNER BLOWS OUT:
First determine if the problem is being caused by location. If location is subject to high winds, reposition
the oven to provide some protection by placing the back of the oven toward the wind.
Check the gas supply and flame characteristic according to the procedure under Low / Insufficient Heat.
Check to ensure that IR Burner is correctly positioned in the oven. A correctly installed IR Burner should
be seated firmly with no side-to-side movement.
OVEN GETS TOO HOT:
IF THE OVEN GETS TOO HOT, TURN IT OFF IMMEDIATELY AND ALLOW IT TO COOL.
Perform a leak test according to the procedure on page 15. If leaks cannot be corrected, call for service
before attempting to use the oven.
LIGHT DOESN’T WORK:
Check that power is connected and that the GFCI has not tripped.
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