4
About Your Phone System
Feature Key Functions
The telephone system is designed to allow customized feature key layouts. Your
system administrator can tell you how your specific phone is arranged. Also, if
your phone has been reprogrammed so that its feature keys do not match the
feature keys described in this user guide, refer to your system administrator.
Default feature codes are listed at the back of this user guide.
What You See And Hear:
There are a few things you should know about the telephone system before you
use your phone:
• Your telephone system may have one dial tone for both intercom calls and
outside calls. Or, it may be programmed to have two dial tones: (1) When you lift
the handset or press the (SPKR) key, you hear intercom dial tone; (2) When you
select an outgoing line, you hear standard outside dial tone.
• Many features “time out” if you wait too long before performing the next step. If
this happens, you must start again.
• Four fast tones or repeating fast tones signal that you made a mistake, tried to
select a restricted line, dialled a restricted or invalid number, dialled too slowly
between digits, or waited too long before performing the next step. If you hear
this signal, hang up and try again.
• Each phone in your telephone system has an extension number that allows you
to place intercom calls to it. Some phones belong to “hunt groups” that have
special extension numbers which route your call through the phones in the group.
• A phone is considered to be “off hook” when either the handset is lifted or the
speakerphone is on (the (SPKR) key is lit). You can hang up or be “on hook“ by
placing the handset in the cradle or turning off the speakerphone. When a call is
on the speakerphone, the call is in “handsfree” mode.
