24
Instructions For Hunt Groups
Your system may be programmed with “hunt groups” These are groups of phones
that share a common extension number in addition to having individual extension
numbers. (A phone that is part of a hunt group can be called directly using its
individual extension number.) The phone or phones that receive the call when a
hunt group extension number is dialled is determined by a list programmed in
your telephone system's software.
Turning On Or Off Hunt Group Calls
If you are a member of a hunt group, you can use the following Hunt Group
Remove/ Replace feature code to determine when you will receive hunt group
calls.
To turn on or off hunt group calls, dial 324
ACD Hunt Groups
Some hunt groups use a special feature called “Automatic Call Distribution“(ACD)
that distributes the hunt group calls equally among the available members. ACD
hunt group members are referred to as “agents. “ Agents log in to the ACD hunt
group to receive calls and log out to halt ACD hunt group calls.
ACD Agent IDs
There is an ACD hunt group option that allows the use of Agent ID numbers in
place of extension numbers in the hunt group list. An ACD hunt group can be
programmed to circulate calls to agents in two ways:
• Agent IDs: If the hunt group is programmed to use ACD Agent IDs, each agent
is assigned an Agent ID number to enter during the login procedure (described on
the next page). The hunt group calls are routed to logged-in agents according to
their Agent ID number instead of their extension number. Because the Agent ID
is not associated with any extension, the agent can use any phone in the system
to log in and does not have to use the same phone every time.
• Members: If the hunt group is not programmed to use Agent IDs, it will have a
pre-programmed list of phones and will send calls to the phones where agents
are logged in.
