25
ACD Hunt Group Login And Logout
Agents can log in to and out of the ACD hunt group at any time. While logged in,
the agent will receive calls through the ACD hunt group. When the agent is
logged out, calls to that ACD hunt group will bypass the agent. If your phone is in
an ACD hunt group, use the following procedures to log in and out.
To log in to all of your ACD hunt groups at once using the ACD Agent
Login/Logout feature code, with or without the handset lifted, dial 328. If you
were already logged in, the display shows “AGENT LOGGED OUT OF ALL ACDS”
and you hear a confirmation tone.
To log in to one or more hunt groups using the ACD Agent Login feature
code:
With or without the handset lifted, dial 326. The display shows AGENT LOGIN
ACD NUMBER.
Enter the desired ACD hunt group number (Or you can press # to log in to all of
your ACD hunt groups at once.)
If you entered an invalid hunt group number, the display shows NOT AN ACD
HUNT GROUP and you hear repeating tones.
The display shows AGENT LOGIN AGENT ID. Then do one of the following:
•
To log into ACD hunt group(s) using Agent IDs, enter your Agent ID. The
display shows AGENT LOGGED INTO ALL ACDS. You are logged into the
ACD hunt group(s) that you requested above that use the Agent ID you
entered in this step.
•
If another Agent ID is already logged in at this phone, you hear repeating
tones, and the display shows DIFFERENT AGENT ID ALREADY USED. You
must have the other agent log out before you can use that phone.
•
To log into ACD hunt groups that do not use Agent IDs, press play shows
AGENT LOGGED INTO ALL ACDS. You are logged into the ACD hunt
group(s) that you requested above that do not use Agent IDs.
•
If you were already logged in, the display shows ALREADY LOGGED INTO
<hunt group>.
•
If you are not a member of the entered hunt group, the display shows
NOT AN AGENT IN THIS HUNT GROUP and you hear repeating tones. Start
again.
•
If off hook, hang up. Repeat this procedure to log into additional ACD
groups, if necessary.
