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To log out of one or more ACD hunt groups:
EITHER, Dial 328 to log out of all of your ACD hunt groups at once. (The display
shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.)
Hang up if off hook. OR, With or without the handset lifted, dial 327. One of the
following displays will appear:
• If you were logged in to only one hunt group, the display shows AGENT
LOGGED OUT OF <hunt group>. The procedure is complete.
• If you were logged in to more than one hunt group, the display shows
AGENT LOGOUT ACD NUMBER. Dial the extension number of the desired
ACD hunt group.
• If you were not logged in to any hunt group, the display shows NOT
LOGGED INTO ANY ACD GROUP.
• If off hook, hang up.
ACD Agent Wrap-Up Terminate
Each time you end an ACD hunt group call, a timer is started. Until that timer
expires, you will not receive another call through any ACD hunt group. If you wish
to end the wrap-up session before the timer expires, you can use the following
procedure.
To terminate the ACD Agent wrap-up period before the timer expires, with the
hand-set in the cradle, dial 329. (If you were not logged in to an ACD hunt group,
the display shows CANNOT ACCESS RESERVED FEATURE.)
ACD Agent ID Automatic Connect Flag
If the “ACD Agent ID Automatic Connect” option is programmed for your hunt
group, and you are using a headset, ACD hunt group calls will automatically be
connected following a short ring burst.
When you log in as an ACD Agent or remove your phone from do-not-disturb
mode while you are logged in, the first call you receive will ring until you answer
it. How-ever, every time an ACD hunt group call is received after the first call,
you will hear the ring burst in the headset, and the call will be automatically
connected.
Group Call Pick-Up
When the Group Call Pick-Up feature is enabled, a call ringing in to a hunt group
or one of its stations can be picked up at any other station.
To pick up a call that is ringing at a hunt group:
• Lift the handset, and/or enter the Reverse Transfer feature code 4. You hear a
single progress tone.
• Dial the number of the hunt group where the call is ringing.
