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Suburban DynaPack S & H Series Owner's Manual 06/2020 Rev.2
Chapter 6: Warranty
Airxcel Commercial Group Limited Product Warranty
Marvair Inc., warrants its Suburban Applied Products to be free from defects in materials and workmanship under normal use to the
original purchaser for the period of time in the table below. If any part of your Suburban AP product fails within 24 months from the
date of the original start-up, Marvair will furnish without charge, EXW Cordele, Georgia, the required replacement part. The owner
must provide proof of the date of the original start-up. The contractor’s invoice, the certificate of occupancy, or similar documents are
examples of acceptable proof of the date of the original start-up.
Suburban Applied Products
90 Days
1
DOA (Dead on Arrival) labor coverage (See Suburban AP Flat Rate Labor Guidelines)
2 Year Parts ONLY Warranty on Entire Unit
2,3
Additional 3 Years Parts Only coverage on the Compressor
3
Additional 8 Years Parts Only Coverage on the Heat Exchanger
2,3
1
If any part of your Suburban AP unit fails within 90 days of the commencement of the warranty, Marvair, Inc. will furnish without charge, EX Works, Cordele, Georgia, the required
replacement part and pay for the labor to replace the part in accordance with the Suburban AP Flat Rate Labor Guidelines.
2
All OTR (over the road) applications that are moved from one location to another: Factory Warranty applies only up to the point of initial start-up and test at all OEM
manufacturing locations or subsequent facility. Once it goes into OTR service, the warranty expires immediately for compressor and sealed system components. This OTR
exemption does not apply to relocatable classrooms, construction or office trailers.
3
All warranty replacement parts shall be shipped Ground only. Expedited shipping is available upon request for additional cost.
The responsibility of the equipment owner includes:
1. To operate the equipment in accordance with the manufacturer’s instructions.
2. To provide easy accessibility for servicing.
3. To check and reset any circuit breaker(s) and/or disconnect(s) prior to calling for service.
4. To keep the unit clean and free of dirt and containment and replace filters as required.
5. To keep the outdoor coil clean and free of leaves, paper, or other debris.
6. To pay the charges incurred when any of the above have not been done.
7. To pay for repair or replacement of any material or part other than those within the Marvair, Inc. unit or controller.
Marvair, Inc., will not be responsible for labor after 90 days, transportation costs, delays or failures to complete repairs caused by events
beyond our control (labor hours incurred due to required site-specific training, time waiting to gain access, or extended drive time for
remote sites). This warranty does not cover:
1. Any transportation, related service labor, diagnosis calls, filter, driers, refrigerant, or any other material charges.
2. Damages caused by shipping, accident, abuse, negligence, misuse, fire, flood, or Acts of God.
3. Damages caused by operating or staging the unit in a corrosive environment.
4. Damages caused by improper application of the product.
5. Damages caused by failing to perform proper routine maintenance.
6. Expenses incurred for erecting, disconnecting or dismantling the product or installing the replacement part(s).
7. Products not installed or operated according to the included instructions, local codes, and good trade practices.
8. Products moved from the original installation site.
9. Products lost or stolen
10. Consequential damages or incidental expenses including losses to persons, property or business.
11. Modifications to original unit after it leaves the factory, such as breaking into any part of the sealed systems unless authorized
in advance in writing by Marvair, Inc..
12. Damages as a result of operating as a construction site cooler / dehumidifier.
When service is required, it must be performed during normal working hours (8:00 AM - 5:00 PM) Monday - Friday and must be performed
by Marvair Inc., personnel or a designated Service Representative.
The owner of the product may ship the allegedly defective or malfunctioning product or part to Marvair Inc.,, at such owner’s expense,
and Marvair Inc., will diagnose the defect and, if the defect is covered under this warranty, Marvair Inc. will honor its warranty and
furnish the required replacement part. All costs for shipment and risk of loss during shipment of the product to Marvair Inc. and back to
the owner shall be the responsibility and liability of the owner. Upon written request by an owner, Marvair Inc. may arrange for remote
diagnosis of the allegedly defective or malfunctioning product or part but all costs for transportation, lodging and related expenses
with regard to such diagnostic services shall be the responsibility and liability of the owner.
An owner requesting performance under this Warranty shall provide reasonable access to the allegedly defective or malfunctioning
product or part to Marvair Inc. and its authorized agents and employees.
THIS WARRANTY CONSTITUTES THE EXCLUSIVE REMEDY OF ANY PURCHASER OF A MARVAIR HEAT PUMP OR AIR CONDITIONER AND
IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR USE, TO THE FULLEST EXTENT PERMITTED BY LAW. IN NO EVENT SHALL ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR USE EXCEED THE TERMS OF THE APPLICABLE WARRANTY STATED ABOVE AND MARVAIR
SHALL HAVE NO OTHER OBLIGATION OR LIABILITY. IN NO EVENT SHALL MARVAIR BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR MONETARY DAMAGES.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE-TO-STATE.
Some states do not allow limitations or exclusions, so the above limitations and exclusions may not apply to you.
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