XVME-6500
USER
’S MANUAL
Acromag, Inc. Tel: 248-295-0310
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http://www.acromag.com
- 43 -
www.acromag.com
5.0 SERVICE AND REPAIR
5.1 Service and Repair Assistance
Single Board Computer (SBC) products like the XVME-6500 are generally
difficult to repair. The module can be easily damaged unless special SBC repair
and service tools are used. Further, Acromag has automated test equipment
that thoroughly checks the performance of each board. For these and other
reasons, it is strongly recommended that a non-functioning SBC be returned
to Acromag for repair.
Please refer to Acromag's Service Policy Bulletin or contact Acromag for
complete details on how to obtain parts or return parts for repair.
5.2 Preliminary Service Procedure
CAUTION: POWER MUST BE TURNED OFF BEFORE REMOVING OR INSERTING BOARDS
Before beginning repair, be sure that all of the procedures in the "Preparation
for Use" section have been followed. Also, refer to the documentation for the
module to verify that it is correctly configured. Replacement of the module
with one that is known to work correctly is a good technique to isolate a
faulty module.
5.3 Where to Get Help
If the problem persists, the next step should be to visit the Acromag
worldwide web site at
. Our web site contains the
most up-to-date product and software information.
Go to the “Support” tab to access:
•
Application Notes
•
Frequently Asked Questions (FAQ’s)
•
Product Knowledge Base
•
Tutorials
•
Software Updates/Drivers
Acromag’s application engineers can also be contacted directly for technical
assistance via email, telephone, or FAX through the contact information listed
below. Note that an email question can also be submitted from within the
Knowledge Base or directly from the “Contact Us” tab.
When needed,
complete repair services are also available.
•
Email:
•
Phone: 248-295-0310
•
Fax: 248-624-9234
