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Call Queue

Examples of Use

200

Aastra 610d / 620d / 630d or enter its queue, allowing the Aastra 610d / 620d /
630d to be used as a mobile enquiry station.

On returning to the workstation, the operator deactivates call forwarding by
pressing a feature key. Calls which are already in the queue are switched on the
mobile Aastra 610d / 620d / 630d. New calls are signalled on the Aastra 6775
(OpenPhone 75 / OpenPhone 65 or enter its queue.

16.2.2 Group of Three Enquiry Stations

The enquiry stations switch all incoming calls. Incoming calls are administered in
queues. Depending on the number of arriving calls, one to three enquiry stations
in this group are manned. The enquiry stations are each equipped with an
Aastra 6775 (OpenPhone 75 / OpenPhone 65.

Configuration

■

Configure the multi-terminal access or the system access under

Telephony:

Ports: S

0

.

■

Configure the three Aastra 6775 (OpenPhone 75 / OpenPhone 65 telephones
under

Telephony: Devices

.

■

Configure a trunk key with its own telephone number for each of the
Aastra 6775 (OpenPhone 75 / OpenPhone 65 telephones under

Telephony:

Devices: System telephones

.

■

Configure a hunt group of the

parallel

type under

Telephony: Groups: Hunt

Group

, and include the three telephone numbers of the trunk keys in this hunt

group.

■

Under

Telephony: Call Distribution: Incoming

or

Telephony: Call Distri-

bution: Incoming DDI

route all incoming calls to the number of the hunt

group.

■

In the

Configurator

, create a new group called “Operators” under

User

Manager: User groups

. Activate the

Call queue

and

Call waiting protection

authorisations for this group.

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Содержание OpenCom 100

Страница 1: ...130 OpenCom100 131 150 Mounting and Commissioning User Guide...

Страница 2: ...out other Aastra products please refer to our website at http www aastra de or http www aastra com It provides additional notes and tips on the product OpenCom 100 Product Family This user guide appli...

Страница 3: ...nstalling an Expansion Set 27 3 7 Installing Interface Cards 30 3 7 1 V 24 and Doorstation Equipment Slots 30 3 7 2 Slots for Additional Interface Cards 32 3 7 3 Installing an M100 AT4 Card 34 3 8 Ava...

Страница 4: ...tra 677x Extensions and Accessories 63 4 1 Power Supply Unit 63 4 2 Key Extensions 63 4 3 Headset 67 5 S2M Connector Module 68 5 1 Installation 69 5 2 Configuration 71 6 Mounting the OpenCom 150 Rack...

Страница 5: ...1 8 3 OpenCom 100 in a Serverless LAN 92 8 3 1 DNS Name Resolution 93 8 3 2 Internet Access 93 8 3 3 RAS Access 94 8 4 OpenCom 100 in a LAN with an IP enabled Server 94 8 4 1 DNS Name Resolution 96 8...

Страница 6: ...IP System Telephone Configuration 128 9 5 3 LAN DHCP Server 128 9 5 4 Start Procedure 129 9 5 5 Local Configuration 132 9 6 Aastra 277xip OpenPhone 7x IPC 135 9 6 1 Installation 136 9 6 2 Configuratio...

Страница 7: ...Technical Details 161 13 Telephony 163 13 1 E 164 conversion 163 13 1 1 Configuration 163 13 1 2 Example 165 13 1 3 Further Information 166 13 2 Call Forwarding 166 13 2 1 Attributes 167 13 2 2 Loop D...

Страница 8: ...2 Group of Three Enquiry Stations 200 17 Multi Company Variant 202 17 1 Configuring the Multi Company Variant 203 17 1 1 Activating the Multi Company Variant 203 17 1 2 Configuring and Managing Compan...

Страница 9: ...C Clock 215 18 7 Address Queries using LDAP 216 19 Frequently Asked Questions 217 19 1 General Hardware 218 19 2 Telephony 219 19 3 PBX Networking 221 19 4 DECT 222 19 5 LAN 223 19 6 Internet 224 20 T...

Страница 10: ...8...

Страница 11: ...t data communication CTI applications sub system operation and system configuration using a standard Web browser The expansion module of the OpenCom 130 provides three slots for further interface card...

Страница 12: ...his purpose the OpenCom 131 includes two S0 ports one external one and one that can be switched between internal external the OpenCom 130 basic module includes two S0 ports one external one and one th...

Страница 13: ...y standard analogue devices If the CNIP calling name identification presentation feature is supported by your network provider the latter will show you the name of callers in addition to their number...

Страница 14: ...grating CTI applications OpenCom 100 also features an integrated browser based CTI application the OpenCTI 50 The OpenCTI 50 allow users to call up and use telephone functions from their PCs Note As a...

Страница 15: ...ta is set in the Configurator under Telephony Extended X 31 Additional information can be found in the Configurator online help files Internet Access It is possible to connect individual PCs to the Op...

Страница 16: ...ors are kept by the OpenCom 100 in an internal log book the error store To inform or alert the system administrators entries in the log book system messages can be sent via e mail Further Network Feat...

Страница 17: ...y and support the same features as the non IP enabled system terminals Aastra 677x For users who wish to use PC supported telephony the IP system terminals are also available as separate licensable so...

Страница 18: ...module to commission the interfaces Note The OpenCom 150 generally requires the slots to be configured before any interface can be commissioned 2 1 Telephony Functions 2 1 1 OpenCom 130 The S01 port...

Страница 19: ...tions Authorisation is configured by means of user groups to which the users with their terminals are then assigned Three user groups are preset Administrators Standard and Guests Adminis trators have...

Страница 20: ...al Expert View Costs Phone Book ISP application Courtesy Service off off off Phone Book Entries personal 20 20 0 Edit central Dial in outgoing External Inter national Inter national Incoming only Imme...

Страница 21: ...ted Call queue 0 0 0 Call forwarding Call forwarding Call forwarding to extern Call forwarding of MSN groups Call forwarding door call Indicate call forwarding after time parallel Call forwarding for...

Страница 22: ...n Display phone number off intern Display phone number off extern Display phone number off on per connec tion Phone lock Intercept Lists Black lists empty empty empty White lists empty empty empty Spe...

Страница 23: ...nd outcoming connections Number of suppressed digits 0 0 0 Incoming basic amount 0 00 0 00 0 00 Outgoing basic amount 0 00 0 00 0 00 Cost factor 100 100 100 Network RAS Callback none none none E mail...

Страница 24: ...preconfigured and therefore not active If these lists are configured they can be activated for user groups A special list of emergency phone numbers is preset and activated The door opener can be ope...

Страница 25: ...P addresses are preset for the network configuration Host name host IP address 192 168 99 254 Network mask 255 255 255 0 The following addresses are transmitted to the client PCs in the LAN via DHCP o...

Страница 26: ...th the OpenCom 130 this power supply is dimensioned to operate the basic module only Installing the expansion module requires an additional power supply One set of short user guides One CD including t...

Страница 27: ...ccessible sockets Only use the original plug in power supply No 4512699 TR25240 E 01A13 type for an OpenCom 131 and for the basic module of an OpenCom 130 The housing cover may only be opened by autho...

Страница 28: ...EU directive 99 5 EC The Declaration of Conformity can be viewed at the Aastra Web site at http www aastra de or http www aastra com 3 4 Mounting Location The ambient temperature for operating the Ope...

Страница 29: ...om system with multiple interface cards for extra ports With the OpenCom 150 and OpenCom 131 infocom systems installing an expansion set is not necessary With the OpenCom 150 all functions reside on o...

Страница 30: ...eft half of the housing No com ponents may be mounted in the right half of the housing 3 Place the expansion module in the intended mounting location in the right half of the housing Be sure to align...

Страница 31: ...nsulated connector of the mains supply in the power supply connection provided 7 Establish an Ethernet connection between the LAN port of the basic module and the LAN1 port of the expansion module see...

Страница 32: ...the OpenCom 131 is quipped with one large and two small slots for installing interface cards Please note Turn off the OpenCom 100 Unplug the plug in power sup ply and for an OpenCom 130 150 the main s...

Страница 33: ...ed For connecting a door station this card type offers two actor and three sensor ports With the OpenCom 150 system an M100 TFE 2 interface card can be used This card type offers four actor and four s...

Страница 34: ...n the table displays a green tick beside the name of the interface card 3 7 2 Slots for Additional Interface Cards The OpenCom 131 offers one large slot to operate an additional interface card The int...

Страница 35: ...to install an interface card 1 Turn off the OpenCom 100 Open the housing cover 2 Remove the slot card from the transport packaging Check that it is the correct slot card type There is a sticker with t...

Страница 36: ...n OpenCom 130 e g 0 1 0 2 and 0 3 The column of the table must list the correct type of interface card 3 7 3 Installing an M100 AT4 Card The M100 AT4 Interface Card allows the OpenCom 100 to be connec...

Страница 37: ...ectly 3 Click on the desired entry in the Slot table 4 Select card type a b Trunk from the configured list 5 Click on the Apply button Creating a new bundle After you have configured the slot the trun...

Страница 38: ...ck on the Apply button The newly configured or changed route is displayed in the list on the status page Configuring the a b ports In the following step you have to configure each of the M100 AT4 Inte...

Страница 39: ...ed interfaces and ports are located on the basic module of the OpenCom 130 Further interfaces and ports can be added by installing the expansion set and additional interface cards see Installing an Ex...

Страница 40: ...the OpenVoice and Open Attendant programme packages Only use high speed memory cards which are recommended by Aastra Other memory cards or Microdrive type memory cards may not be able to maintain the...

Страница 41: ...socket to incorporate a type I or type II CompactFlash memory card These cards are necessary to operate the OpenVoice and Open Attendant programme packages Only use high speed memory cards which are r...

Страница 42: ...ata designed as an RJ45 jack Two PCM ports for the connection of up to three systems designed as an RJ45 socket PCM Two ports to the LAN 100BaseT designed as RJ45 jacks One CompactFlash socket to inco...

Страница 43: ...Com 130 Position of the ports on the expansion module OpenCom 130 RJ45 S01 RJ45 S02 LAN V 24 Actuator 1 2 Sensor 1 2 a b 1 2 a b 3 4 S02 Upn 2 3 DC in Sensor 3 S2M Upn1 Default setting PCM LAN1 LAN 2...

Страница 44: ...1 2 Sensor 3 DC in V 24 LAN Slot Doorstation equipment Slot V 24 S02 int Upn1 1 4 1 5 Upn 2 3 Slot 1 Slot 1 1 2 1 1 1 3 Default setting Default setting V 24 1 2 1 1 1 4 1 3 1 5 S01 S02 S03 S0 4 Slot...

Страница 45: ...ollowing overview shows the available interface cards Interface card Slots Special features 1 2 3 M100 S4 4 x S0 S0 are switchable internally externally M100 U4d 4 x Upn Upn are DECT enabled M100 U8d...

Страница 46: ...2 4 Upn 1 1 Upn 1 2 Upn 1 4 Upn 1 3 Upn 2 1 Upn 2 2 Upn 2 3 Upn 2 4 Slot 1 Slot 2 Slot 3 Upn 1 1 Upn 1 2 Upn 1 4 Upn 1 3 Upn1 5 Upn1 6 Upn1 7 Upn1 8 Slot 1 Slot 2 Slot 3 Upn 2 1 Upn 2 2 Upn 2 3 Upn 2...

Страница 47: ...ab 1 4 ab 1 5 ab 1 6 ab 2 1 ab 2 2 ab 2 3 ab 2 4 ab 2 5 ab 2 6 ab 1 1 ab 1 2 ab 1 4 ab 1 3 ab 2 1 ab 3 1 ab 2 2 ab 3 2 ab 2 3 ab 3 3 ab 2 4 ab 3 4 Slot 1 Slot 2 Slot 3 ab 1 1 ab 1 2 ab 1 4 ab 1 3 ab 2...

Страница 48: ...led M100 U8d 8 x Upn Upn are DECT enabled M100 S2U6d 2 x S0 and 6 x Upn Upn are DECT enabled S0 are switchable internally externally M100 S2A6 2 x S0 and 6 x a b S0 are switchable internally externall...

Страница 49: ...Upn 2 3 Upn 2 4 Upn 3 1 Upn 3 2 Upn 3 3 Upn 3 4 Upn 1 5 Upn 1 6 Upn 1 7 Upn 1 8 Upn 2 5 Upn 2 6 Upn 2 7 Upn 2 8 Upn 3 5 Upn 3 6 Upn 3 7 Upn 3 8 Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 S0 1 1 S0 1 2 S0 2 1...

Страница 50: ...100 ohms at each end Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 a b 2 1 a b 2 2 a b 2 3 a b 2 4 a b 3 1 a b 3 2 a b 3 3 a b 3 4 a b 4 1 a b 4 2 a b 4 3 a b 4 4 a b 5 1 a b 5 2 a b 5 3 a b 5 4 Slot 1 Slot 2 S...

Страница 51: ...ngth of the four wire cable of an internal S0 bus must not exceed 150 m The power consumption of each internal S0 bus is approx 2 W S0 Ports on Interface Cards The S0 bus is terminated at one end by t...

Страница 52: ...n internal S0 port for example If you switch this S0 port to external operation you require a crossed ISDN line to connect the IAE to an NTBA The assignment of a crossed line is described in the chapt...

Страница 53: ...10 3 a b Ports The a b ports are for operating analogue devices e g a fax machine modem or telephone The maximum permissible length of the cable is 1 000 m when twin wire 0 6 mm cable with twisted pai...

Страница 54: ...page 57 3 10 5 LAN Port The LAN port of the OpenCom 131 and the LAN port on the basic module of the OpenCom 130 enables integration of the OpenCom 100 into an existing in house LAN by means of a 10 M...

Страница 55: ...ocol of the LAN Connecting the OpenCom 100 to the network via ISDN and DSL Connection of the DSL modem is via a crossover twisted pair line You can also use a switchable port on the hub which is usual...

Страница 56: ...s If the power failure lasts longer than 24 hours the time and date are reset to the factory setting when power is switched on again When the first external outgoing call is made the time and date are...

Страница 57: ...m 131 can also be connected internally S0 ports on interface cards available for an OpenCom 130 and OpenCom 150 can also be switched external internal It is not possible to use both assignments simult...

Страница 58: ...are available for an OpenCom 130 and an OpenCom 150 If this base station is connected to a Upn port of an interface card four simulta neous calls are possible with the handsets If the base station is...

Страница 59: ...nsole Configurator in the System Components menu For details refer to the online Help Please note Use only devices with an input impedance of 600 ohms floating connection for external music on hold In...

Страница 60: ...time The internal actor can be operated at any time The DoorLine intercom system has a number of bell keys to which you can assign different call numbers in the Telephony Ports Doorbell menu in the C...

Страница 61: ...hone manufactured by Siedle or Behnke Connection of doorway equipment produced by Siedle Note The above diagram shows the usage of the PVG 402 0 module which merely serves as an example Other modules...

Страница 62: ...of the OpenCom 130 The LAN ports of the Ethernet switches on the expansion module process Ethernet data traffic with different degrees of priority You should therefore assign the three LAN ports on t...

Страница 63: ...r memory cards or Microdrive type memory cards may not be able to maintain the required access speed Note If you use a memory card other than one recom mended by Aastra Aastra will not accept any resp...

Страница 64: ...ge the memory card To avoid such damage the static electricity must be earthed from your body Work only in an anti static envi ronment If possible use earthing underlays or anti static mats 3 Insert t...

Страница 65: ...twork Connecting the Power Supply Unit to an IP Telephone The connector for the power supply unit is in the bottom of the telephone s casing and is indicated by the symbol 1 Plug the power supply unit...

Страница 66: ...less than 1000 metres You will need a plug in power supply unit no 4516000 in Britain operate only the AC adapter with the part no 4516001 to provide power The power supply unit is plugged into the la...

Страница 67: ...y in stallation work on the OpenCom 100 and any connected terminals Use discharging underlays or antistatic mats where possible Please note Never attach a key extension to a system telephone that is a...

Страница 68: ...e 5 Connect the power supply unit to the mains power supply 6 Connect the system telephone with the Upn or ethernet port Underside of the device key extension left and system telephone right This symb...

Страница 69: ...headset RJ11 jack using an adapter The headset must comply with DIN Norm EN 60950 1 Point 6 2 Safety of infor mation technology equipment including electrical business equipment Connecting a Headset t...

Страница 70: ...0 In every case you need to run a Upn interface card 4 x Upn 8 x Upn or 2 x S0 and 6 x Upn in slot 1 in order to operate DECT applications properly Note The maximum cable attenuation between the OpenC...

Страница 71: ...ll out the mains plug of the OpenCom 130 150 2 Open the housing cover of the OpenCom 130 150 3 On the module board remove the protective covers of the two S2M slots A and B Position of the S2M slots o...

Страница 72: ...lines of the other PBX Example of the wiring of the S2M port for two OpenCom 130 150s On the OpenCom 150 the pressure terminal is a 5 pin connector The addi tional terminal is used to connect the shie...

Страница 73: ...been configured 9 Pull out the mains plug of the OpenCom 130 150 again and close the housing 10 Reconnect the OpenCom 130 150 to the power supply 5 2 Configuration The menu item S2M appears in the Con...

Страница 74: ...e to connect the OpenCom 150 to a Local Area Network LAN The ambient temperature of the OpenCom 150 Rack infocom system should not exceed 55 C If the device is installed together with other active com...

Страница 75: ...pprox 7 8 kg Connection of 230 VAC power supply on rear side via inlet connector for non heating apparatus Connection of all ports via RJ 45 jacks on front panel Note The ISDN S0 ports on the front pa...

Страница 76: ...orre sponding RJ 45 sockets changes Upn a b Pin 4 5 Intercom Pin 3 4 Door 1 Pin 5 6 Door 2 Sensor Pin 1 2 S1 Pin 3 4 S2 Pin 5 6 S3 Pin 7 8 S4 Actor Pin 1 2 A1 Pin 3 4 A2 Pin 5 6 A3 Pin 7 8 A4 S0 Pin 4...

Страница 77: ...d is inserted into the corresponding slot and the operating software has detected an interface card An LED will blink if an error condition was detected 6 4 Scope of Delivery One communications system...

Страница 78: ...penCom 100 configure users of the OpenCom 100 and authorise them to use certain system services carry out further system maintenance use PC supported telephony functions read out call charge informati...

Страница 79: ...net cable for a connection via a LAN port to the OpenCom 130 s expansion module 2 Windows 2000 XP log on as a user with Administrator rights 3 You will find the IP settings in Windows 2000 XP under St...

Страница 80: ...n a connected system tele phone You can also view the net mask by entering the proce dure 183 The PC s IP address must be in this network range Note Deactivate any connection via a proxy server which...

Страница 81: ...access the Internet service provider access data Data not available for initial configuration can be updated or corrected at a later date 7 2 2 Starting the Web Console 1 Start your Web browser Enter...

Страница 82: ...licking on OK This puts all connected terminals into the Guest user group with restricted user rights In this way you prevent interna tional external calls from the terminals for example while you are...

Страница 83: ...he system Please note After completion of the loading operation the system will take a few minutes to analyse the transferred file Note You can download the latest version of the online help from http...

Страница 84: ...the customer s site LAN con figuration and DECT terminals For configuration of the OpenCom 100 Internet functions first ask the responsible system administrator for details of the customer s LAN prer...

Страница 85: ...ered phone numbers During the call connection parameters IP address keys will be sent using a DTMF sequence Afterwards the OpenCom 100 communications system establishes a secured SSH connection to an...

Страница 86: ...settings with the exception of the system PIN can be edited or updated New software versions of the OpenCom 100 and the software for the connected system terminals and base stations can also be instal...

Страница 87: ...or in the Network LAN menu In the event that the IP configuration of the OpenCom 100 has to be changed and access via the Web console is not possible you can also use a code digit procedure to change...

Страница 88: ...ided The mail account for this service Account for LOG filter is configured in the Con figurator Network E Mail menu 7 2 11 Loading SW Updates New versions of the system and terminal software can be l...

Страница 89: ...ine help Proceed as follows 1 In the Configurator call up the System Restart menu 2 Click on Restart with Defaults 3 Confirm this by pressing OK when the query dialogue box opens 7 2 13 Basic Hardware...

Страница 90: ...nfiguration see Saving and Loading the Configuration on page 81 7 2 14 Generating Your Own MoH Files The OpenCom 100 comes with an internal MoH file for Music on Hold The OpenCom 100 product CD contai...

Страница 91: ...t have the Sound Recorder programme or the appropriate codec on your Windows operating system you should install these components from your Windows CD Load your MoH file in the Web console s Configura...

Страница 92: ...ariant is acti vated In addition the OpenCom 100 can be used as an Internet access server RAS access can also be implemented using the OpenCom 100 which enables the integration of external staff in th...

Страница 93: ...a LAN you can use addresses which are not unique world wide IP enables the establishment of connections via one or more intermediate sta tions The decision whether to connect directly or indirectly to...

Страница 94: ...cables run in the form of a star from a central hub or switch Such networks do not require special servers This configu ration example is also valid for a LAN with a server using a protocol other tha...

Страница 95: ...s server without any additional configuration of the workstations When you want to see a Web page you simply type the URL uniform resource locator Internet address http in your browser In a serverless...

Страница 96: ...e found in the online help of the web console In a serverless LAN Windows uses the NetBIOS protocol for accessing files and printers via the network environment NetBIOS can use NetBEUI IPX SPX or IP a...

Страница 97: ...this e g to easily configure VoIP devices because you do not need to assign a fixed IP address during setup 1 Call up the Network DHCP page Click Change 2 In the Status selection change to the Dynami...

Страница 98: ...cess You can also use the OpenCom 100 as an Internet access server in a LAN with an IP enabled server To do this you must enter the OpenCom 100 IP address on the server as the default gateway In addit...

Страница 99: ...ymous TCP IP connec tions such as HTTP FTP or SMTP connections If you additionally want to allow file or printer access in the network you must set up a suitable user account on the addressed server f...

Страница 100: ...other LAN is requested Note that such a connection is only set up when specific requests are made These can be for FTP file transfers e mails or downloading Web pages Name resolution via broadcasts is...

Страница 101: ...to limit ISP access by specifying the maximum monthly connection time under Connection time per month in the Network WAN Provider menu on the web console 8 6 2 Using the Web A Web browser not only en...

Страница 102: ...is activated on accessing the Internet ISP You require this feature in order to translate internal IP addresses to valid external IP addresses This has three important consequences for Internet access...

Страница 103: ...n active mode CuSeeMe videoconferencing IRC chat ICMP errors traceroute and ICMP echo ping Depending on the internet telephony protocol VoIP SIP the required NAT extension Full Cone NAT or RTP Proxy i...

Страница 104: ...a single communications network can provide considerable savings The OpenCom 100 gives users all the features of system telephony through its use of an IP based protocol Furthermore the standardised...

Страница 105: ...m 100 s Web interface see DECTover IP starting on page 138 Integrating voice and data communication within the Intranet can provide savings possible and a range of new possibilities However joint usag...

Страница 106: ...nd connect the phone to the mains power using the power supply unit provided Once your IP system telephone has been successfully started you can set it up and use as you would any other Upn based syst...

Страница 107: ...mber used within the public phone network You can enter this number here to support system administration 6 Call up the Telephony Trunks Route New page once again Enter SIP for example under Name unde...

Страница 108: ...rator Click on New Select the SIP option under Type and enter an internal Phone No Click on Apply 4 Call up the User Manager User page Assign the new internal call number to a user Tip Internal SIP te...

Страница 109: ...ently licenced can be deter mined on the System Info Telephony SIP phones page If you click on Reset licences the available licences will be reassigned with the next incoming or outgoing calls 9 2 Fun...

Страница 110: ...AN for VoIP 9 2 2 Latency and Packet Length For technical reasons there is always a delay latency between the recording of voice data via the microphone and playback via the receiver Voice data is rec...

Страница 111: ...e 9 2 3 Voice Quality The achievable voice quality depends on various factors It is possible to optimise voice data transmission on an existing network using the available configuration settings Measu...

Страница 112: ...nfavourable packet length selection may reduce voice quality The duration of the recording and not the data packet s byte count is relevant in making this selection Duration 30 ms optimal transmission...

Страница 113: ...packets Layer 2 switching avoids collisions Modern switch components also evaluate the TOS byte of IP packets thereby providing the optimal prerequi sites for VoIP telephony Note The OpenCom 100 uses...

Страница 114: ...delay in some circumstances For example when accepting a call on an IP telephone headset users should wait about one second before answering 9 2 6 Useful Services The type of data compression used for...

Страница 115: ...connections possible 9 3 1 Software MGW The system software of the OpenCom 100 provides one limited Media Gateway function Depending on system process utilisation and available system memory up to fo...

Страница 116: ...echo suppression and DTMF tone detection used by VoIP tele phones The MGW interface card can not be operated in a slave system The MGW interface card contains the required software in its own Flash m...

Страница 117: ...e Telephony Ports Slots status page 9 4 SIP Telephony The SIP Internet Session Initiation Protocol protocol provides you with a low cost standardised option for telephoning via IP based networks The O...

Страница 118: ...elephony Use the OpenCom 100 to manage important information for the registration user name and password of one or more SIP accounts It is possible to make several calls simultaneously using a single...

Страница 119: ...You can configure SIP connections in the Configurator on the pages Telephony Trunks SIP provider and Telephony Trunks SIP trunks Enter the technical attributes of a specific SIP provider such as the I...

Страница 120: ...ce assignment at any time by clicking on Reset licences Technical Notes The names of settings for the various SIP telephones or SIP programmes are not uniform unfortunately Please refer to the Help on...

Страница 121: ...immediately via the hash key when dialling This is why code number procedures without the hash key and code number procedures with a concluding hash key can be used An overview of code number procedur...

Страница 122: ...Digital out band transferral as INFO SIP message or via RFC 2833 4733 is supported This feature must be available and activated on a SIP tele phone or in the SIP software Aastra 673xi and Aastra 675x...

Страница 123: ...rting on page 117 2 Under System Components load the firmware addons to the memory card 3 Add a new entry under Telephony Devices VoIP Phones Enter a call number and select the telephone type as Aastr...

Страница 124: ...boot procedure how to program extensions XML keys and about the manual DHCP TFTP configuration can be found in the english manual IP Phone Admin Guide which you can download from the Aastra web site 9...

Страница 125: ...ion keys for an Aastra 673xi 675xi Function keys for Aastra 6730i 6731i and Aastra 6753i 6755i 6757i Key type Parameter Function empty none Speed dial Call number Direct dialling of a call number or c...

Страница 126: ...rk DHCP page to Static address assignment Optionally you can use the dynamic IP address assignment from the DHCP server For this change the Status setting on the Network DHCP page to Dynamic address a...

Страница 127: ...enCom 100 communications system nevertheless In a conflict situation you may need to prevent the configuration of the Aastra 673xi 675xi SIP phone by a foreign DHCP server For example add an exception...

Страница 128: ...or VoIP system telephony Aastra 6773ip OpenPhone 73 IP This is a VoIP enabled edition of the Aastra 6773 OpenPhone 73 system telephone This system telephone can be extended with up to three key extens...

Страница 129: ...45 patch cable to connect to the PC s network port The VoIP system telephone s power supply is provided by an extra plug in power supply It is also possible to provide a power feed via PoE Power over...

Страница 130: ...onnection Switch on the VoIP system telephone s power supply Note the MAC address shown in the display for instance MAC 00 30 42 00 00 00 Switch off the power supply 2 In the Configurator open the Tel...

Страница 131: ...work mask Confirm with Apply 4 Configure the OpenCom 100 s DHCP server to assign IP addresses To do this call up the Configurator and open the Network DHCP page Click on the Change button 5 From Statu...

Страница 132: ...CP request is sent simultaneously via broadcast on the 255 255 255 255 broadcast address 2 An IP address network mask and the default gateway for the start procedure are sent from the DHCP server Via...

Страница 133: ...e also commu nicated in the registration answer 6 The VoIP system telephone creates a second TCP connection using the sig nalling port number 8101 and sends a registration analogue to the Upn system t...

Страница 134: ...tly in the non volatile memory of the VoIP system telephone To change the local configuration use an additional programme the Java based IP Phone Configurator Note Java programmes can be run on all co...

Страница 135: ...lephone You will find the MAC address on the underside of the device Click on List configuration The status bar at the bottom edge of the programme window displays list OK 4 Change the desired setting...

Страница 136: ...address of the router Default Gateway Click on the Delete button to remove the optional parameter SYSLOGD For monitoring purposes VoIP system telephone messages can be sent to a Syslog server Activate...

Страница 137: ...enPhone 75 IPC with one key ex tension As well as VoIP system telephony from workstation computers the Aastra 277xip OpenPhone 7x IPC includes the following features Usage via Mouse PC keyboard Drag D...

Страница 138: ...rogramme can then be used via a CTI application Net TAPI or OpenCTI Start the installation programme Aastra 277xip OpenPhone 7x IPC from the product CD and follow the installation assistant s instruct...

Страница 139: ...arbitrary sequence of digits not already in use in the LAN for the device ID Select a random device ID to secure telephone usage The device ID can only be read on the Web console The displayed menu te...

Страница 140: ...base stations can be connected to the OpenCom 100 via Upn accesses or via network TCP IP These DECT base stations are available for the type of access selected RFP 22 Access via Upn with lines up to...

Страница 141: ...f telephony signalling and voice data via TCP IP also offers usage of existing network infrastructure and an increase in range using suitable methods VPN connections for example can be used for data l...

Страница 142: ...ow click Change to determine the DECT over IP Manager In standard cases leave the Mode in the IP address from the system DHCP server setting Select the desired DECTover IP base station with the MAC ad...

Страница 143: ...currently set administrator s password of the OpenCom 100 10 2 1 Dual Operation Simultaneous operation of base stations via Upn access and base stations via Eth ernet access is possible with the Open...

Страница 144: ...ease the probability of a connection breakdown base stations should not be arranged in chain formation The signal should be distributed with a network that is as extensive as possible and where each b...

Страница 145: ...function of the DECTover IP OpenMobility Manager cannot be used simultaneously on the same DECTover IP base station so you will always need at least two DECT over IP base stations The WLAN settings a...

Страница 146: ...owing settings for standard operations General Settings Select the desired WLAN Profile and activate the Profile Active option Enter a SSID Service Set Identifier wireless network identification to id...

Страница 147: ...ws XP operating system from ServicePack2 or higher on your computer you can use the WPA v 2 setting For standard operation select the Pre Shared Key option Enter a password in the Value input field an...

Страница 148: ...penCom 100 using the DHCP and TFTP protocols For the DHCP function to be available the DECT over IP base station must be able to reach the OpenCom 100 via a Broadcast In the case of a remote location...

Страница 149: ...over IP base station Net mask Subnet mask of the DECT over IP base station OMM IP address IP address of the DECTover IP Manager For the actual DECT over IP Manager simply repeat the entry from the IP...

Страница 150: ...Xs in order to increase the number of terminals that can be connected A master PBX and a slave PBX are connected to one another by means of two cables The two PBXs essentially function like a single P...

Страница 151: ...dd on module In the case of an OpenCom 150 connect the LAN1 port of the master system with a LAN1 port of the slave system Cascaded PBX system OpenCom 130 Cascaded PBX system OpenCom 150 PBX 1 Master...

Страница 152: ...of two suitable cables as described above 6 Power on the two PBXs The order in which you do this does not matter 7 In the Telephony Ports Slots dialogue of the master system s Configurator click on Sl...

Страница 153: ...base station on one of the Upn ports of the slave system The COM actor sensor and LAN ports of the slave system cannot be used The LAN ports on the add on module of slave system can be used without r...

Страница 154: ...g OpenCom 100 The disadvantage of this alternative is that you have to administer a separate configuration on each OpenCom 100 PBX Cascading In the case of PBX cascading the master system administers...

Страница 155: ...tworking can be found in the Configurator menu Telephony Trunks and in the Telephony Settings dialogue under QSIG linking Refer also refer to the corresponding help topics in the OpenCom 100 online he...

Страница 156: ...int to point connections is the pref erable choice as the transmission protocol alternatively the DSS1 protocol designed for ISDN dial up connections in the Euro ISDN can be used Certain PBX networkin...

Страница 157: ...ally all three protocol layers are configured identically In the case of a trunk line the network operator is the protocol master for all three layers Note In the case of an S2M line it is also possib...

Страница 158: ...k lines you can assume that the public network is clock aligned So in the above example you can connect additional trunk lines to one of the PBXs 12 2 Types of Point to Point Connections There are dif...

Страница 159: ...an active transmission system Note The active transmission system itself gets its L1 clock either from the network operator or from a clock generator connected by wire 12 2 3 Connection via the Publi...

Страница 160: ...damentals starting on page 107 Q SIG IP also transfers the voice data directly from terminal to terminal via the RTP protocol In certain cases for example when an incoming external call is placed via...

Страница 161: ...ndles are configured for PBX 1 Two S0 lines in a multi terminal configuration to the network operator which are assigned to the A bundle Two S0 point to point connections to PBX 2 which are assigned t...

Страница 162: ...signalled using the external number of the calling PBX For each route you can define a randomly selectable code digit for seizing the route You can also configure whether a user is authorised to seiz...

Страница 163: ...king You can also set the maximum value for the transit counter there This value depends on the topology of the PBX network and should allow the system to have the maximum number of further connection...

Страница 164: ...nternal setting to 5 for this bundle in order to enable the route to be reseized Owing to their hardware properties not all S0 ports of the OpenCom 100 can be used for PBX networking without restricti...

Страница 165: ...gramme connected with TAPI where call numbers are often already in the international format due to synchronisation with a mobile telephone When importing or comparing directory data when directory ent...

Страница 166: ...m Common as the Country setting you also have to enter the local area code into the Area code field for the bundle The prefixed zero is not necessary Confirm with the Apply button 4 Call up the Teleph...

Страница 167: ...l trunk route 0 Number dialled Number actually used 0003311234567 foreign country Paris 003311234567 The code for the route is not transmitted via ISDN 00049401234567 domestic Hamburg 0401234567 The i...

Страница 168: ...ly also use the area code of your own country without E 164 conversion Differentiating between external and internal call numbers can only be done using the E 164 con version 13 2 Call Forwarding The...

Страница 169: ...er default displayed or the first call for Call Forwarding Name Description Call forwarding immediately CFU Immediate and unconditional call for warding Call forwarding on busy CFB Call is forwarded o...

Страница 170: ...on refers back to the call forwarding source This is why a for warded call has a call forwarding history When the next call forwarding desti nation is already included in the call forwarding history a...

Страница 171: ...roup A hunt group is configured in the Configurator in the Telephony Groups Hunt groups menu Call signalling is independent of the Type setting in the hunt group Parallel setting all users of the hunt...

Страница 172: ...continued with external destinations When multiple users of a parallel hunt group configure call forwarding to external desti nations a single call to the hunt group can also occupy multiple external...

Страница 173: ...e trace function for call forwarding the Diagnosis Trace menu CF tracking option in the Configurator The call forwarding interval previously only centrally definable is adopted for all users as the de...

Страница 174: ...on into the Group name field and select an existing user group as a template Confirm with Apply 3 Then click on the Change button Select the desired Company Activate the PIN dial option for the time g...

Страница 175: ...rmore the authorisations are activated for the user group designated for the PIN Code Telephony feature 2 Make your call Please note that the call number identity being used is dis played to the exter...

Страница 176: ...ick on the user group for the user who is to execute the Switch authori sation feature Activate the Switch authorisation option Confirm with Apply 5 Open the Telephony Extended Companies menu page Cli...

Страница 177: ...changed authorisations If e g the Immediate External line seizure option was activated to do so the external dialling tone is audible and an external call can be made without entering a code If the n...

Страница 178: ...the mobile telephone the terminal of the caller does not display the mobile call number rather the office call number adminis tered on the OpenCom 100 communications system is displayed which can be u...

Страница 179: ...signs A mobile telephone call with the FMC call number is considered the beginning of the log in procedure After authentication via the call number CLIP or via a special DTMF sequence there is an aud...

Страница 180: ...m a mobile telephone Intern External Mobile phone User Peters 49 170 45512345 System phone User Peters 49 30 9999 1234 Internal party User Miller 49 30 9999 5678 Communications system 49 30 9999 xxxx...

Страница 181: ...a mobile telephone Internal External Mobile phone User Peters 49 170 45512345 System telephone User Peters 49 30 9999 1234 External party 41 1 7766554 Communications system 49 30 9999 xxxx ISDN syste...

Страница 182: ...s provide information on configuring the Fixed Mobile Con vergence FMC feature and on configuring FMC telephones During configu ration you can also use the online help of the OpenCom 100 communication...

Страница 183: ...ling phone number field for signalling calls from the communications system Confirm with Apply These call numbers can usually be reached as extension numbers from external sources or be called from ex...

Страница 184: ...te For security reasons users of FMC telephones should never retain the default 0000 as their user PIN rather create their own individual PIN 5 Activate the MWI Signaling option if new voice box messa...

Страница 185: ...ient software on an internet based configuration platform 1 Open a Web browser and call the internet address provided in the licence con firmation Logging in to the configuration platform requires the...

Страница 186: ...ion with prefixed plus sign Voice mail no Internal call number for the OpenCom 100 communications sys tem voicebox MWI CLIP Extension number of the Phone No MWI Signaling E 123 notation with prefixed...

Страница 187: ...ease refer to the user guide of the mobile telephone for more details on downloading installation of software and managing software packages 5 Start the Aastra Mobile Client software on the mobile tel...

Страница 188: ...s on the Aastra 800 OpenCom 100 communi cations system user guide Note When you have configured the Aastra Mobile Client software for the DTMF log in procedure see page 184 and the FMC telephone user...

Страница 189: ...x OpenPhone 7x telephones Depending on the terminal different numbers of call keys are available Number of available call keys Telephone Number of keys Aastra 6771 OpenPhone 71 One key with a display...

Страница 190: ...alls all trunk keys with the number 11 Busy key The purpose of a busy key is to make the busy status of other sub scribers visible An incoming call for a busy team member is signalled on the other tea...

Страница 191: ...l each other by the team keys A busy key can be used to configure an enquiry station showing the status of the individual users The enquiry station sees the status of the users and can put calls throu...

Страница 192: ...n addition a private line is configured for both of the executive s telephones trunk key TrK 12 private Call numbers 11 and 10 are both configured as a trunk key on the executive s and the secretary s...

Страница 193: ...he secretary s telephone If the executive for example does not answer a call within 10 seconds the secretary s telephone will start to ring If the executive activates a substitute function with the se...

Страница 194: ...number 12 by pressing TK 12 the call is then signalled to Smith s telephone on TrK 12 Example three member team Line Busy Indication If a line is busy e g TrK 11 Johnson the team keys 11 on Miller s a...

Страница 195: ...12 All team members can use these numbers for answering as well as making calls Tip In this team configuration it is useful to programme one of the function keys on each telephone with the Hold func t...

Страница 196: ...m member is programmed as a team key on the other member s telephone e g TrK 10 and TrK 15 on Miller s telephone as TK 10 and TK 15 on Johnson s telephone The assumption here is that most calls will g...

Страница 197: ...ort 3 TrK 13 Support 4 TrK 14 Support 5 TrK 15 Hotline 1 TrK 16 Hotline 2 TK 20 Support 6 TK 25 Hotline 3 Johnson 14 22 Mi 14 Feb 07 TrK 20 Support 6 TrK 21 Support 7 TrK 22 Support 8 TrK 23 Support 9...

Страница 198: ...e 75 or OpenPhone 65 system telephone addi tional calls are signalled by a brief tone in the loudspeaker and in the display If calls are in the queue a number at the beginning of the second line of th...

Страница 199: ...hen they will hear a central welcoming text for example Here is company XYZ You will be immediately con nected The function Announcer at busy can be set in the Telephony Call Dis tribution Incoming or...

Страница 200: ...sed to each other When a call to the number of the hunt group arrives the call enters all parallel queues If a call from one of the queues is answered it is removed from all other parallel queues 16 2...

Страница 201: ...r to the Operators user group Assign the telephone numbers of the Aastra 6775 OpenPhone 75 OpenPhone 65 trunk key and the number of the mobile Aastra 610d 620d 630d to this user Activate Call wait pro...

Страница 202: ...equipped with an Aastra 6775 OpenPhone 75 OpenPhone 65 Configuration Configure the multi terminal access or the system access under Telephony Ports S0 Configure the three Aastra 6775 OpenPhone 75 Ope...

Страница 203: ...iry stations If the enquiry stations are busy the incoming call joins the queue on each of the ter minals in the hunt group If one of the enquiry stations accepts a call from the queue the call is rem...

Страница 204: ...t is possible to configure the OpenCom 100 for each company and define the extent to which the features of the system may be used In brief the features of the multi company variant are as follows Up t...

Страница 205: ...4 4 In order that the OpenCom 100 can transfer incoming calls to the corre sponding company or its staff correctly the existing bundles must be uniquely assigned to the companies see Assigning a Bundl...

Страница 206: ...e boxes in which company specific settings can be defined In this menu a company can be deleted again using the command Delete If a company is deleted which is still used at other places in the user g...

Страница 207: ...lephony Trunks SIP trunks menu For outgoing external calls which users set up via the lines of their company s bundle SIP trunk the assignment of the bundle to the company is irrelevant the charges ar...

Страница 208: ...any variant These features can be used to the same extent and can be used in exactly the same way The following section describes the features additionally available to the users in the multi company...

Страница 209: ...be edited in the Configurator in the Phone Book menu The number of entries in a company telephone book is unrestricted The OpenCom 100 can manage up to 2 000 entries in all telephone books in the cent...

Страница 210: ...OK 3 Select the required option from the start interface Follow the programme instructions Further instructions for various options that are available are given below 18 1 PC Offline Configuration The...

Страница 211: ...n copy further offline configu rators to new directories of your hard drive Change between the directories by selecting the command Extras Setup in the StartCenter programme Select the corresponding W...

Страница 212: ...ephony Application Programming Interface you can operate a CTI application Computer Telephony Integration Here the CTI application uses the services of the OpenCom 100 with the help of the TAPI driver...

Страница 213: ...CTI server box you must enter the DNS name or the IP address of the OpenCom 100 Using the button you can search for this in the LAN In the boxes Username and Password you enter the user data of one of...

Страница 214: ...Windows Setup tab you activate the Con nections component 18 3 Setting up NET CAPI With a CAPI driver Common Application Programming Interface Windows pro grammes are able to access services and funct...

Страница 215: ...nu 5 After installing the NET CAPI driver you will find an extra icon on the right side of the Windows Start bar Click on this icon with the right mouse key Select the Log on command from the menu Not...

Страница 216: ...rogramme To view this click the top left corner in the OpenCTI browser s programme window on the system menu symbol or on the symbol in the information area of the task bar Select the Readme command Y...

Страница 217: ...network time protocol it is possible to syn chronise the internal clock of a workstation computer with the time of the OpenCom 100 Requirements You must enter the time zone so that the OpenCom 100 can...

Страница 218: ...dialogue box will then open 2 Click on Add Select the Directory Service command from the pop up menu The Internet Connection Wizard dialogue box for Internet access will then open 3 Under Internet dir...

Страница 219: ...00 Please note Repairs to the OpenCom 100 should only be carried out by qualified personnel The following LEDs indicate that the OpenCom 100 is ready for operation Position of LEDs on the OpenCom 130...

Страница 220: ...uestion The mains plug is connected the mains socket is supplying out put but the OpenCom 100 still does not function DANGER This device contains hazardous voltages To make the sys tem dead remove the...

Страница 221: ...BA Faultless Cabling Terminating resistors properly configured Check the status of the trunks In the Configurator open the System Info Telephony Trunks page For the Trunks used for the External trunk...

Страница 222: ...and User groups menus Some features cannot be used until the system PIN is changed Question Nothing is indicated on the display of one of the connected ISDN telephones You have connected the ISDN tel...

Страница 223: ...configured with the Fax setting For the VoIP connection select a VoIP profile which includes the non compressing G 711 codec 19 3 PBX Networking Question Why is it not possible to answer calls from a...

Страница 224: ...have not registered this DECT device Configure a port in the Configurator and start the enrolment procedure Telephony Devices DECT Phones menu Question Is it possible to increase the time for the enr...

Страница 225: ...s a network connection with your OpenCom 100 enter the ping IP address command in Run in the Windows Start menu e g ping 192 168 99 254 Question How can I determine the IP address of the OpenCom 100 T...

Страница 226: ...Your company s site URL thus counts as an internal URL and can only be accessed by entering the direct IP address If required change the domain setting in the Network LAN menu Question Why do some In...

Страница 227: ...ed IP assignment for technical and security reasons Therefore you need an Internet access with a fixed IP address It is pos sible to tunnel a Q SIG IP connection through a VPN connection A VPN con nec...

Страница 228: ...t Basic module and power supply unit 1 9 kg Add on module and power supply unit 1 0 kg S0 ports Euro ISDN external S0 external for basic access DSS1 protocol Basic module 1 x Add on module Euro ISDN s...

Страница 229: ...S0 and 6 x Upn Supply voltage 40 V 10 Supply power 3 VA per Upn bus Range 1 000 m a b port for analogue terminals with pulse or DTMF dialling flash duration of 60 to 310 ms Basic module 4 x Add on mo...

Страница 230: ...station equipment interface card for connection of doorstation equipment Basic module 1 x optional Contact load of actor 1 5 A 125 V Voltage range U 5 V 30 V Sensor Switched by low AC voltage Voltage...

Страница 231: ...kg S0 ports Euro ISDN external S0 external for basic access DSS1 protocol Main module 1 x Euro ISDN switchable S0 external S0 internal for basic access DSS1 protocol or for ISDN terminals DSS1 protoc...

Страница 232: ...ge 40 V 10 Supply power 1 2 VA Feed current 25 mA Range 1 000 m V 24 port COM for connection of a PC 1 x optional Range 3 m Doorstation equipment interface card for connection of doorstation equipment...

Страница 233: ...h approx 340 mm Weight system only Wall version 3 2 kg Rack version 7 8 kg S0 ports Euro ISDN switchable S0 external S0 internal for basic access DSS1 protocol or for ISDN terminals DSS1 protocol Poss...

Страница 234: ...310 ms Possible interface cards 4 x a b 8 x a b 2 x S0 and 6 x a b Supply voltage 40 V 10 Supply power 1 2 VA Feed current 25 mA Range 1 000 m V 24 port COM for connection of a PC 1 x optional Range 3...

Страница 235: ...be disposed of and the amount of hazardous substances from electrical and electronic equipment in waste The product that you have purchased was developed in line with the current state of the art in...

Страница 236: ...lock 215 Power failure 54 Synchronising the PC via SNTP 215 Codec 109 CompactFlash 38 39 40 Conference 124 Configuration 76 Initial configuration 76 Loading software updates 86 Preconfiguration 82 Pre...

Страница 237: ...16 FAQs 217 Fax codec with VoIP 112 Features 9 Internet access 13 Filter lists 99 Fixed Mobile Conversion 163 G Guest telephone 173 H Hardware 218 Hardware basic setting switch 87 Headset 67 Hunt Grou...

Страница 238: ...working 153 PBX number 161 PCM port 54 Phone book 123 Phone lock 124 Pick up 124 Pin assignment ISDN socket 49 PIN Code Telephony 171 Plug in power supply 38 39 40 Point to point connections 156 Port...

Страница 239: ...ates loading 86 Speed dial 123 Switch authorisation 173 System access 10 153 System data resetting 87 T Take 124 TAPI 12 163 210 Team functions 187 Explanation of keys 187 Introduction 187 Team key 18...

Страница 240: ...Index 238 X XML 124...

Страница 241: ...Index 239 Notes...

Страница 242: ...Index 240 Notes...

Страница 243: ......

Страница 244: ...www aastra com As of 19 07 2009 Subject to changes...

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