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Handling Calls

79

41-001514-01 Rev00 – 09.2013

To enable this call diverting feature, contact your system administrator.

4.

Tim’s BluStar for Conference Room system displays the name and extension of where the call is being diverted to and the reason
for diverting the call.

5.

Roger’s BluStar device accepts the call and displays the name (or number) of the BluStar for Conference Room of the incoming
call (Tim) and the name (or number) of the original destination (Mark).

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Содержание BluStar

Страница 1: ...Aastra BluStar for Conference Room Release 4 3 0 41 001514 01 Rev00 09 2013 SIP Call Server User Guide...

Страница 2: ...translate or reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Suppliers or dis seminate or otherwise discl...

Страница 3: ...Interface Port Descriptions 6 Connecting to the Network 6 Connecting to Power 6 Connecting to External Components 7 Getting Started 8 Turning On and Starting the BluStar for Conference Room 8 Logging...

Страница 4: ...erphone 70 Receiving Calls 71 Incoming Intercom Calls 72 Handling Calls 73 During Calls 73 Ending Calls 74 Switching Screens In a Call 74 Placing a Call on Hold 75 To Swap Calls 75 Transferring a Call...

Страница 5: ...t 111 Limited Warranty Warranty 1 Exclusions Warranty 1 Warranty Repair Services Warranty 1 After Warranty Service Warranty 1 Limited Warranty Australia Only Warranty 2 Repair Notice Warranty 2 Exclus...

Страница 6: ...Guide Describes the most commonly used features and functions for an end user when utilizing the BluStar for Conference Room in SIP Call Server mode Aastra BluStar for Conference Room BAS Mode User Gu...

Страница 7: ...yboard Call hold Conference calling Call transfer Speed dial from Favorites menu Redial call history Call forwarding Do Not Disturb DND Presence Services Know before you place the call if the called p...

Страница 8: ...recent calls in each category One click redial of any entry Caller ID display Function to save as a contact in your database Language Support The BluStar for Conference Room User Interface UI is avai...

Страница 9: ...arning This product meets the applicable Industry Canada technical specifications Warning Hazardous voltage enclosed Voltage or current hazard sufficient to cause shock Disconnect power before servici...

Страница 10: ...ontact your Aastra representative for more information If you choose to utilize other components please refer to the documentation included with the respective component for configuration options and...

Страница 11: ...Category 5 5e or Category 6 straight through cable VIDEO OUT HDMI Output Used to connect to a 720p HD display via an HDMI cable VIDEO IN HDMI Input Used to connect to the HD color video camera via HD...

Страница 12: ...nect one end of the RS 232C serial cable to the VISCA port marked COM on the BluStar for Conference Room 4 Connect the other end of the RS 232C serial cable to the VISCA input port marked VISCA IN on...

Страница 13: ...ce Room checks for any configuration changes or if new firmware updates are available Once the BluStar for Conference Room is turned on and ready to go the login screen appears Logging In In order to...

Страница 14: ...ser Identity on page 45 for feature and configuration details Login Screens Once the user clicks the Login button the BluStar for Conference Room will go through the following login process 1 On the l...

Страница 15: ...ng Started 41 001514 01 Rev00 09 2013 10 Successful Login and Registration The following image shows the idle home page when the BluStar for Conference Room successfully registers with the SIP call se...

Страница 16: ...ister successfully with the SIP call server the idle homepage displays the user information field in red If this is the case log off of your BluStar for Conference Room system wait momentarily and att...

Страница 17: ...om from the application App menu From the log off screen users have the option to do the following Log Off Log Off and Restart Safe Shutdown for Unit Relocation Cancel To Log Off 1 Click the App Menu...

Страница 18: ...al QWERTY keyboard The keyboard appears automatically when a screen contains editable fields or when you click an editable field for keyboard input At any time clicking the button will hide the on scr...

Страница 19: ...displayed as upper case characters and the Shift key is represented as a Caps Lock key indicating caps lock is on To turn off caps lock functionality simply press the Caps Lock key Key Alternate Funct...

Страница 20: ...ement Notes The time date and user information is set up by your system administrator Contact your system administrator if you have any questions The call handling indicators i e icons for call forwar...

Страница 21: ...This menu stores all of your favorite contacts It acts like a speed dial list so you can quickly select a contact to call see To Make a Call Using Favorites on page 69 You can easily add and delete c...

Страница 22: ...to the Home Screen To Remove Applications from the Home Screen 1 Click the Home or the Favorites button OR the Home key 1 Click the App Menu button 2 Click the app you want to add to the home screen 3...

Страница 23: ...l screen appears when you are participating in a call In addition to showing the image s and name s or number s of the people you are talking to the Call Appearance Bar provides the call status for th...

Страница 24: ...erence call remote camera control functionality is restricted to the BluStar for Conference Room HD cam era owner and the conference moderator host i e the conference call initiator 1 When in an activ...

Страница 25: ...Lock the Screen To Unlock the Screen Note Clicking the pop up window aborts the impending screen lock function Note If configured by an administrator calls can be made to emergency services while the...

Страница 26: ...and Hold screens The following images show what applications and controls are available on each screen You will also notice that different Audio Video Controls and App and Telephone Connection Managem...

Страница 27: ...ctory For more information see Directory on page 32 Brings up the Favorites menu the home screen that displays your favorite contacts For more information see Favorites Menu on page 16 Allows you to a...

Страница 28: ...ail is configured the video mail button will display automatically instead of the voice mail button For more information see Voicemail on page 39 and Video Voicemail Client on page 90 Allows you to tr...

Страница 29: ...or last name you can scroll through them using a A Z menu From this screen you can man age your address book by doing any of the following search add edit or delete a contact select a contact from fav...

Страница 30: ...ies or unfiled entries Favorites Directory History call history 1 In the telephone feature controls click the Contacts button The button is outlined in green indicating that the contacts screen is ope...

Страница 31: ...contacts see Contacts on page 54 1 In the telephone feature controls click the Contacts button 2 Click either All Entries Unfiled Entries or a created folder e g Sales 3 Click the Search text field an...

Страница 32: ...details under the name numbers addresses email URL and folders buttons 4 Click Done 1 In the telephone feature controls click the Contacts button 2 Click the Go to Favorites button 3 Click the arrow...

Страница 33: ...the Go to History button 3 Click the arrow on the contacts button 4 Click the Add Contact button 5 Click Done 1 In the telephone feature controls click the Contacts button 2 Click the Add Contact but...

Страница 34: ...the telephone feature controls click the Contacts button 2 Click the arrow on a contact button to open up the contact s information screen 3 Click the Edit Contact button All boxes are now outlined in...

Страница 35: ...folders Note If the contact was added as a favorite the message will also state Favorite attached to this contact will also be deleted Deleting a contact that has been added as a favorite will automa...

Страница 36: ...ame separated by a comma If you prefer the option is available to display contacts in reverse order i e last name first name To Display Contact Names in Reverse Order 1 In the telephone feature contro...

Страница 37: ...d your BluStar for Conference Room to use an LDAP directory the LDAP directory is often the company directory a button will be available next to All Global Entries The LDAP directory name is configura...

Страница 38: ...rch input field indicated by the magnifying glass icon 1 In the telephone feature controls click the Directory button 2 Click the arrow on the Sort by First Name button at the top of the screen 3 Sele...

Страница 39: ...ges each containing 18 cells for a total of 54 cells that can be used for either favorite entries or labels Entries can be color coded and easily moved to a slot on any of the three pages and unused c...

Страница 40: ...t of available colors under the Favorite heading 4 Click Done You will now see the entry in your Favorites menu with he selected color coding option applied 1 In your Favorites menu click and hold the...

Страница 41: ...ites screen to show that the worker s phone is in use Search Users can search through their contacts favorites directory and call history on the search screen Contacts can be sorted by the following F...

Страница 42: ...arrow on a contact button 4 Click Add to Contacts or Add to Favorites 1 Click the Search button 2 Click the arrow on the Sort by First Name button at the top of the screen 3 Select either Sort by Fir...

Страница 43: ...users can select the display format of the caller to be either first name last name or last name first name Users can also type in the name of the contact or company name if applicable in the search t...

Страница 44: ...ton to call them OR Click the arrow on a contact button 4 Click Add to Contacts or Add to Favorites 5 Click the History button again to de select it and close the search screen 1 In the telephone feat...

Страница 45: ...peakerphone You can change the tone equalization to yourliking by pressing the and signs For more information see Using the Speakerphone on page 70 Allows you activate the speakerphone For more inform...

Страница 46: ...in the Audio Video control menu You will now see yourself on the screen 1 Click the Audio Video button 2 Click Magic Mirror then the Options button 3 Click on thearrowkeys to move theHDcameraconnected...

Страница 47: ...s To Turn On Self View To Turn Off Self View 1 Click the Audio Video button 2 Click Magic Mirror then the Options button 3 Click on the Video In button corresponding to the type of video input to whic...

Страница 48: ...e 74 Allows you to pickup a call that is on hold For more information see To Pickup a Call on Hold on page 75 Allows you to join two or morecalls creating a conference call For more information see In...

Страница 49: ...og Off see Logging Off on page 12 Status Feedback Calculator Clock Currency Converter Stocks Weather To Open the Application Menu To Close the Application Menu 1 Click the App Menu button The App menu...

Страница 50: ...eature on this screen If the feature is enabled the BluS tar for Conference Room can automatically log in to a specified default account upon a manual restart forced restart or cold reboot These three...

Страница 51: ...ted When a BluStar for Conference Room is restarted due to a cold reboot i e software upgrade power failure or power cycle a randomized countdown will appear on screen before the device automatically...

Страница 52: ...he BluStar for Conference Room using the account you wish to configure as the autologin account 2 Click the App Menu button The App Menu button is outlined in green indicating that it is opened 3 Clic...

Страница 53: ...er the sound duration type of sound and volume for the following Incoming Call Incoming Call Waiting Outgoing Call Outgoing Call Failed Transfer Succeeded Button Click Dialpad Click Keyboard Click To...

Страница 54: ...d the video screen will be the size of the Favorites menu video will be cropped which allows the user to access the applications on the right hand side of the screen Call Forward Allows incoming calls...

Страница 55: ...New Call and Put Old Call on Hold 5 If you don t have to configure anything else on the screen click Done 1 Click the Max 8000i Transmit button and select the desired rate i e the maximum transmit ra...

Страница 56: ...cted 1 Under the Security category select the box beside the Allow Secure Calls option Skip to step 3 if you prefer to use security encryption for all calls but do not want to make it a requirement 2...

Страница 57: ...y at work or Click the All button if your normal work week consists of all the days of the week 3 UnderWorkHours entertheStartandEndtimeofyourweekdayworkschedulebyclickingthehour HH andminute MM field...

Страница 58: ...layed on screen After powering up the BluStar for Conference Room will be ready for normal operation Notes If the BluStar for Conference Room is woken up while in Eco Off mode the BluStar for Conferen...

Страница 59: ...to increase or decrease the amount of zoom 3 Click on the left or right arrow buttons for the Horizontal Position option to shift the UI to the left or right on the display 4 Click on the left or righ...

Страница 60: ...Microsoft Exchange Email address For example johndoe acme com 5 IfyouareusingExchange2007SP1orGreater enterinyourMicrosoftExchangeUsernameandPasswordandpress the Auto Discover button to initiate an au...

Страница 61: ...e BluStar for Conference Room UI 8 Select Use Login Credentials if your BluStar for Conference Room user name and password is the same as your Micro soft Exchange user name and password OR keep this o...

Страница 62: ...allows the user LDAP settings to override the LDAP server settings 2 Enter the LDAP Directory Name For example acme This name will appear as a folder on the directory screen 3 Enter the LDAP Server na...

Страница 63: ...audio configuration and audio packet statistics Displays transmit and receive statistics for the system s audio traffic Video Details Displays details about the self view and main window statistics D...

Страница 64: ...sfully at boot up Transfer failures of any critical files e g aastra cfg are indicated in bold red User Configuration Files Displays which user configuration files i e security tuz user cfg tuz user _...

Страница 65: ...ral category of feedback you wish to send Note If the applicable general category is not listed select Other 3 Click the Your Email field and enter in your email address by using the keyboard Note Inc...

Страница 66: ...the earth s pat tern of sunlight and darkness The clock app is designed to fit in the top frame on the home screen To Select a City 1 Click the Clock app 2 Click the geographical area where the city i...

Страница 67: ...from the two drop down lists The drop down lists can be configured to display one of the three following list structures All the major world currencies in alphabetical order Your favorite user configu...

Страница 68: ...lists when selecting a currency for conversion Notes If the Use Favorite Currencies only option is not selected then your favorite currencies will be listed first followed by the remaining major world...

Страница 69: ...ks To Add a Stock Symbol or Name Notes Stock information is provided by Yahoo Finance and is delayed by 20min The AAH TO stock is displayed by default 1 Click the Stocks app 2 Click the Options button...

Страница 70: ...the red sign beside a Monitored Stock 4 If you don t have to configure anything else on the screen press Done 1 Click the Stocks app 2 Click the Options button then Configure 3 Click the Up or Down ar...

Страница 71: ...ion to be in metric or imperial add delete or change the order of your saved locations To Add a Location Note Weather information is provided by Yahoo Weather and is updated every 2 hours 1 Click the...

Страница 72: ...Click the Options button then Configure 3 Click the red sign beside a Saved Location 4 If you don t have to configure anything else on the screen press Done 1 Click the Weather app 2 Click the Option...

Страница 73: ...e the call select voice only change the ring volume select cancel The callers name and sip address appears as well Notes During calls alerts may occasionally appear on screen notifying you that the Bl...

Страница 74: ...ncorrect entries or cancel to Clear the entire entry 3 Click Dial 4 Click Goodbye to end the call 1 Click the Redial button 2 Click Dial 3 Click Goodbye to end the call 1 Click a contact in your Favor...

Страница 75: ...tton for your personal contacts or the Directory button for contacts available to all authorized users on your BluStar for Conference Room 2 Click the desired folder Note The folders in the global dir...

Страница 76: ...answer the first call the second call menu will still appear on your screen If you answer the second call the BluStar for Conference Room will automatically put the first call on hold See Placing a Ca...

Страница 77: ...be placed on hold For more details and to enable the incoming intercom call auto answer feature contact your system administrator 1 Click the Video Answer button and deselect the voice only button You...

Страница 78: ...ad to dial another party Disconnect the party If you are in a video call and you click the Voice Only button your camera will turn off the video and the screen will show your callers contact informati...

Страница 79: ...g Screens In a Call During a call you can open the App menu and other screens such as your favorites For example in the image below you can see the caller window on the left and the App menu opened on...

Страница 80: ...at appear on the screen disappear when you press the Calls on Hold button They then reappear on in the call appearance menu To Swap a Call When you have only one call on hold and one active call 1 You...

Страница 81: ...a call to another number or to connect two active calls together and remove the calls from your BluStar for Conference Room screen 1 Click the Calls on Hold button 2 Click the Swap button under the ca...

Страница 82: ...ither a busy signal or voice mail 1 To cancel the transfer click the Pickup button The call that you were attempting to transfer is no longer on hold 1 If an incoming call appearance arrives before co...

Страница 83: ...splay name and user name of the new destination and the reason for the call diversion Similarly at the new destination the caller ID of the original call destination displays Call Diversion Example 4...

Страница 84: ...tar for Conference Room system displays the name and extension of where the call is being diverted to and the reason for diverting the call 5 Roger s BluStar device accepts the call and displays the n...

Страница 85: ...en an attempt is made to add more parties than what the particular device or the device release support When you initiate a conference call your system becomes the host of that conference The conferen...

Страница 86: ...of the active caller Or Click the Calls on Hold button and click the Join button under the call appearance bar of the caller that is on hold You are now in a conference call and participants will app...

Страница 87: ...ng party in the conference call may add parties to the conference call 2 Click the Calls on Hold button and click the Join button under conference call appearance bar that is on hold You are now in a...

Страница 88: ...st opens the Call Options Menu for that party On this panel you can Adjust or mute the volume of that party Add the party to your address book Disconnect the party Open a tonepad to dial another party...

Страница 89: ...the party will appear in a new window on your screen Force Landscape Mode When landscape mode is used in a three way conference call the BluStar for Conference Room will scale down and display the two...

Страница 90: ...Mode Once a conference call has been established you can manually change the mode To Change the Mode 1 In a conference call of two or more click the Conf Menu button on the control bar 2 Click the Cha...

Страница 91: ...n line from multiple locations Calls can be transferred between two devices that share a SCA line by simply putting the call on hold at one device and picking it up on the other Line status changes ar...

Страница 92: ...ar will show the number of lines being used in the top left corner and the number of held calls in the top right corner State Call Appearance Bar Expanded Call Appearance Bar Seized Ringing Active Cal...

Страница 93: ...bridging but the account on the server does not have this functionality enabled the pickup option will not be available Additionally if the handset is picked up a message will be displayed stating the...

Страница 94: ...ior for each device are independent of each other i e not linked when involved in an SCA bridged call State Call Appearance Bar Expanded Call Appearance Bar Active Call Call Bridging Ena bled N A On H...

Страница 95: ...itude of voicemail account settings can also be easily configured through the video voicemail client Using the BluStar for Conference Room Video Voicemail Client If the video voicemail client feature...

Страница 96: ...as played or unplayed The inbox menu also shows your usage details such as the number of messages in your inbox the combined duration of all the messages in your inbox as well as the total number of...

Страница 97: ...ference Room will connect to the voicemail server and play the voicemail message in full screen mode Pressing the Controls button on the screen allows you to restart rewind stop pause or fast forward...

Страница 98: ...ck Done to close the video voicemail client 1 In the telephone feature controls click the Video Mail button The video voicemail client s inbox menu is displayed 2 ClicktheCallbackbuttonbesidetheapplic...

Страница 99: ...Transfer Number Allows you to define a transfer number During the outgoing user greeting the option will be available for callers to press a predefined key that will transfer them directly to the spe...

Страница 100: ...he settings menu is open 3 Select the mailbox mode by clicking the either the Answering and Recorder or Answering Only button Notes Selecting Answering and Recorder allows callers to record leave a vo...

Страница 101: ...r or Answering Only Note Greeting types that have a icon next to them indicate that a previous recording exists that can be played The BluStar for Conference Room will connect to the voicemail server...

Страница 102: ...If in full screen mode you can access the above menu by pressing the Controls button 4 Click the Stop button to stop recording After the recording stops the Recording greeting message menu will allow...

Страница 103: ...set to Answering and Recorder Options include Default corresponds to the voicemail server s default greeting Name corresponds to the Name recording User corresponds to the user defined greeting recor...

Страница 104: ...after pressing the delete button This option is disabled by default Automatically Switch to Full Screen to Play Media Enabling this option will automatically switch the display mode to full screen whe...

Страница 105: ...eetings to enable or disable this option Note If the Warn Before Permanently Delete Messages or Greetings option is enabled a confirmation prompt will appear asking Are you sure you want to delete thi...

Страница 106: ...ges include Presence status bars and information default as well as personalized status text Line state details Microsoft Exchange calendar activity Presence Status Presence status bars and informatio...

Страница 107: ...nformation display will reveal when the appointment is scheduled to end Furthermore navigating to the individual s full contact information page will show additional appointment details if configured...

Страница 108: ...on Button and Manually Overriding Presence Status When connected to the BluStar Server the User Information section located at the top of the Home screen becomes a selectable button and shows you your...

Страница 109: ...highest priority For example if your status is Available but you are in a meeting as per the schedule on your Microsoft Exchange calendar your presence status will be displayed as In a Meeting By sele...

Страница 110: ...omatically be rejected or if configured forwarded to a voicemail account another number Selecting the Available presence status option will turn off the telephony DND feature The inverse is also appli...

Страница 111: ...More accesses a menu allowing you to select an override option and enter in personalized status text For example you can select the Busy override option and then type Out to lunch as status text After...

Страница 112: ...he BluStar Server is aggregating status information from your Microsoft Exchange calendar as well as your BluStar device if you override your status from Available to Do Not Disturb the status will au...

Страница 113: ...ur Current Presence Status 1 Select the User Information button located on the top of the Home screen 2 Select a presence setting from the following list e g Do Not Disturb The User Information button...

Страница 114: ...the Presence button located on the App Menu 2 Using the New Status drop down menu select an override option e g Busy 3 Select the Personalized Status Text field and type in your personalized text e g...

Страница 115: ...e BLF feature This allows users that have a color vision deficiency to differentiate presence status line states or BLF status by icon rather than by color When the visual enhancement setting is enabl...

Страница 116: ...n of your system model s manual and still have problems please contact Aastra Telecom Support via one of these methods North America Toll Free 1 800 574 1611 Direct 1 469 365 3639 Online at http www a...

Страница 117: ...amages and or long distance charges which result from unauthorized and or unlawful use Aastra shall not be liable for any incidental or consequential damages including but not limited to loss damage o...

Страница 118: ...s to be provided with all products returned for warranty repairs Exclusions Aastra does not warrant its products to be compatible with the equipment of any particular telephone company This warranty d...

Страница 119: ...upply of equivalent goods or ii the repair of the goods or iii the payment of the cost of replacing the goods or of acquiring equivalent goods or iv the payment of the cost of having the goods repaire...

Страница 120: ...acts 54 status 25 F favorites 34 Features and Specifications 2 audio 2 call history 3 contact database 2 language support 3 presence services 2 standard telephone 2 video 2 L language support 3 LDAP d...

Страница 121: ...d or unlawful use While every effort has been made to ensure accuracy Aastra Telecom Inc will not be liable for tech nical or editorial errors or omissions contained within this doc umentation The inf...

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