Handling Calls
41-001514-01 Rev00 – 09.2013
78
Cancelling a Consultation Hold Transfer
To Cancel a Consultation Hold Transfer Before the Third Party Answers:
To Cancel a Consultation Hold Transfer after the Third Party Answers:
Diverting Calls from Your BluStar for Conference Room
Your system administrator can enable/disable a feature on your system that allows incoming calls to be diverted to
another BluStar device if required. When an outgoing call from the BluStar for Conference Room is being diverted to
another destination (i.e. via call forward), the BluStar for Conference Room displays the caller ID (display name and user-
name) of the new destination and the reason for the call diversion. Similarly, at the new destination, the caller ID of the
original call destination displays.
Call Diversion Example:
4.
Click the
Transfer
button under call 1.
You will hear a sound from your BluStar for Conference Room indicating that the two calls have connected. Both call
appearances are removed from your BluStar for Conference Room screen.
After the call is transferred, any other calls on hold remain on hold.
1.
Click
Cancel
.
2.
Click
Pickup
to resume the call with the party on hold.
1.
Click
Goodbye
.
2.
Click
Pickup
to resume the call with the party on hold.
1.
Tim calls Mark at x400.
2.
Mark’s BluStar device is busy.
3.
Mark’s BluStar device diverts the incoming call to another destination (Mark has immediate call forwarding set to Roger @ ext. 464).
