ZyXEL Communications WSQ60, User Manual

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Multy WiFi System User’s Guide
191
C
HAPTER
9
Troubleshooting
9.1 Overview
This chapter offers some suggestions to solve problems you might encounter. The potential problems are
divided into the following categories.
• Power, Hardware Connections, and LEDs
• Multy Device Access and Login
• Internet Access
• Resetting the Multy Device to Its Factory Defaults
• WiFi Connections
• OpenVPN Problems
• USB File Sharing Problems
9.2 Power, Hardware Connections, and LEDs
The Multy Device does not turn on. None of the LEDs turn on.
• Make sure you are using the power adapter or cord included with the Multy Device.
• Make sure the power adapter or cord is connected to the Multy Device and plugged in to an
appropriate power source. Make sure the power source is turned on.
• Disconnect and re-connect the power adapter or cord to the Multy Device.
• If the problem continues, contact the vendor.
One of the LEDs does not behave as expected.
• Make sure you understand the normal behavior of the LED.
• Check the hardware connections. See the Quick Start Guide.
• Inspect your cables for damage. Contact the vendor to replace any damaged cables.
• Disconnect and re-connect the power adapter to the Multy Device.
• If the problem continues, contact the vendor.