ZyXEL Communications VSG-1200 V2, User Manual

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VSG-1200 V2 User’s Guide
Chapter 33 Troubleshooting 232
33.3 Web Configurator
I cannot access the web configurator.
The web configurator does not display properly.
33.4 Internet Access
A subscriber cannot connect to the Internet through the VSG.
Table 83 Troubleshooting Web Configurator
STEP CORRECTIVE ACTION
1 Make sure you are using the correct WAN or LAN IP address.
2 Make sure you entered the correct username and password. The default administrator
username is “admin” and the default password is “1234”. The username and password are
case-sensitive.
If you change the server port number, you need to append the port number to the
WAN or
LAN port IP address to access the web configurator. For example, if you enter “8010” as the
web server port number, then you must enter “http://www.192.168.1.1:8010” where
192.168.1.1 is the WAN or LAN port IP address.
If you have forgotten the administrator user name and/or password, you must reset the VSG
back to the factory defaults using the reset button. Use a pointed object to press the reset
button on the front panel to reset the VSG. All your custom configuration will be lost.
3 Ping the VSG from your computer on the WAN or LAN.
Table 84 Troubleshooting Internet Browser Display
STEP CORRECTIVE ACTION
1 Make sure you are using Internet Explorer (version 4.0 and later) or Netscape (version 6.0 or
later) with JavaScript support enabled.
2 Delete the temporary web files and log in again.
In Internet Explorer, click
Tools , Internet Options and then click the Delete Files ... button.
When a Delete Files window displays, select Delete all offline content and click OK . (Steps
may vary depending on the version of your Internet browser.)
Table 85 Troubleshooting Internet Access
STEPS CORRECTIVE ACTION
1 Check your Internet settings on your modem and/or router.
2 Make sure the subscriber enters the correct user name and password to log in to the VSG.
The user name and password are case sensitive.
3 Make sure the account is still valid.
4 Make sure there is no conflict in IP address assignment. Refer to the appendix.