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Chapter 40 Troubleshooting
VMG5313-B10A/-B30A Series User’s Guide
347
5
Reset the device to its factory defaults, and try to access the VMG with the default IP address. See
6
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Make sure you have logged out of any earlier management sessions using the same user account
even if they were through a different interface or using a different browser.
• Try to access the VMG using another service, such as Telnet. If you can access the VMG, check
the remote management settings and firewall rules to find out why the VMG does not respond to
HTTP.
I can see the
Login
screen, but I cannot log in to the VMG.
1
Make sure you have entered the password correctly. See the cover page for the default login names
and associated passwords. The field is case-sensitive, so make sure [Caps Lock] is not on.
2
You cannot log in to the web configurator while someone is using Telnet to access the VMG. Log out
of the VMG in the other session, or ask the person who is logged in to log out.
3
Turn the VMG off and on.
4
If this does not work, you have to reset the device to its factory defaults. See
I cannot Telnet to the VMG.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload
new firmware.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
Ignore the suggestions about your browser.
Summary of Contents for VMG5313-B10A
Page 15: ...15 PART I User s Guide ...
Page 16: ...16 ...
Page 32: ...Chapter 2 The Web Configurator VMG5313 B10A B30A Series User s Guide 32 ...
Page 40: ...Chapter 4 Tutorials VMG5313 B10A B30A Series User s Guide 40 ...
Page 71: ...71 PART II Technical Reference ...
Page 72: ...72 ...
Page 78: ...Chapter 5 Network Map and Status Screens VMG5313 B10A B30A Series User s Guide 78 ...
Page 106: ...Chapter 6 Broadband VMG5313 B10A B30A Series User s Guide 106 ...
Page 162: ...Chapter 9 Routing VMG5313 B10A B30A Series User s Guide 162 ...
Page 180: ...Chapter 10 Quality of Service QoS VMG5313 B10A B30A Series User s Guide 180 ...
Page 198: ...Chapter 11 Network Address Translation NAT VMG5313 B10A B30A Series User s Guide 198 ...
Page 210: ...Chapter 14 Interface Group VMG5313 B10A B30A Series User s Guide 210 ...
Page 218: ...Chapter 15 USB Service VMG5313 B10A B30A Series User s Guide 218 ...
Page 232: ...Chapter 17 Firewall VMG5313 B10A B30A Series User s Guide 232 ...
Page 240: ...Chapter 19 Parental Control VMG5313 B10A B30A Series User s Guide 240 ...
Page 250: ...Chapter 21 Certificates VMG5313 B10A B30A Series User s Guide 250 ...
Page 296: ...Chapter 23 Voice VMG5313 B10A B30A Series User s Guide 296 ...
Page 300: ...Chapter 24 Log VMG5313 B10A B30A Series User s Guide 300 ...
Page 308: ...Chapter 27 xDSL Statistics VMG5313 B10A B30A Series User s Guide 308 ...
Page 318: ...Chapter 30 Remote Management VMG5313 B10A B30A Series User s Guide 318 ...
Page 322: ...Chapter 32 TR 064 VMG5313 B10A B30A Series User s Guide 322 ...
Page 332: ...Chapter 36 Log Setting VMG5313 B10A B30A Series User s Guide 332 ...
Page 336: ...Chapter 37 Firmware Upgrade VMG5313 B10A B30A Series User s Guide 336 ...
Page 352: ...Chapter 40 Troubleshooting VMG5313 B10A B30A Series User s Guide 352 ...
Page 354: ...354 ...
Page 374: ...Appendix B Wireless LANs VMG5313 B10A B30A Series User s Guide 374 ...
Page 390: ...Appendix E Legal Information VMG5313 B10A B30A Series User s Guide 390 ...