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Chapter 40 Troubleshooting
VMG5313-B10A/-B30A Series User’s Guide
346
5
If the problem continues, contact the vendor.
40.2 VMG Access and Login
I forgot the IP address for the VMG.
1
The default LAN IP address is 192.168.1.1.
2
If you changed the IP address and have forgotten it, you might get the IP address of the VMG by
looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click
Start > Run
, enter
cmd
, and then enter
ipconfig
. The IP address of the
Default
Gateway
might be the IP address of the VMG (it depends on the network), so enter this IP address
in your Internet browser.
3
If this does not work, you have to reset the device to its factory defaults. See
.
I forgot the password.
1
See the cover page for the default login names and associated passwords.
2
If those do not work, you have to reset the device to its factory defaults. See
.
I cannot see or access the
Login
screen in the web configurator.
1
Make sure you are using the correct IP address.
• The default IP address is
192.168.1.1
.
• If you changed the IP address (
), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
forgot the IP address for the VMG.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See
.
3
Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled. See
.
4
If it is possible to log in from another interface, check the service control settings for HTTP and
HTTPS (
Maintenance > Remote MGMT
).
Summary of Contents for VMG5313-B10A
Page 15: ...15 PART I User s Guide ...
Page 16: ...16 ...
Page 32: ...Chapter 2 The Web Configurator VMG5313 B10A B30A Series User s Guide 32 ...
Page 40: ...Chapter 4 Tutorials VMG5313 B10A B30A Series User s Guide 40 ...
Page 71: ...71 PART II Technical Reference ...
Page 72: ...72 ...
Page 78: ...Chapter 5 Network Map and Status Screens VMG5313 B10A B30A Series User s Guide 78 ...
Page 106: ...Chapter 6 Broadband VMG5313 B10A B30A Series User s Guide 106 ...
Page 162: ...Chapter 9 Routing VMG5313 B10A B30A Series User s Guide 162 ...
Page 180: ...Chapter 10 Quality of Service QoS VMG5313 B10A B30A Series User s Guide 180 ...
Page 198: ...Chapter 11 Network Address Translation NAT VMG5313 B10A B30A Series User s Guide 198 ...
Page 210: ...Chapter 14 Interface Group VMG5313 B10A B30A Series User s Guide 210 ...
Page 218: ...Chapter 15 USB Service VMG5313 B10A B30A Series User s Guide 218 ...
Page 232: ...Chapter 17 Firewall VMG5313 B10A B30A Series User s Guide 232 ...
Page 240: ...Chapter 19 Parental Control VMG5313 B10A B30A Series User s Guide 240 ...
Page 250: ...Chapter 21 Certificates VMG5313 B10A B30A Series User s Guide 250 ...
Page 296: ...Chapter 23 Voice VMG5313 B10A B30A Series User s Guide 296 ...
Page 300: ...Chapter 24 Log VMG5313 B10A B30A Series User s Guide 300 ...
Page 308: ...Chapter 27 xDSL Statistics VMG5313 B10A B30A Series User s Guide 308 ...
Page 318: ...Chapter 30 Remote Management VMG5313 B10A B30A Series User s Guide 318 ...
Page 322: ...Chapter 32 TR 064 VMG5313 B10A B30A Series User s Guide 322 ...
Page 332: ...Chapter 36 Log Setting VMG5313 B10A B30A Series User s Guide 332 ...
Page 336: ...Chapter 37 Firmware Upgrade VMG5313 B10A B30A Series User s Guide 336 ...
Page 352: ...Chapter 40 Troubleshooting VMG5313 B10A B30A Series User s Guide 352 ...
Page 354: ...354 ...
Page 374: ...Appendix B Wireless LANs VMG5313 B10A B30A Series User s Guide 374 ...
Page 390: ...Appendix E Legal Information VMG5313 B10A B30A Series User s Guide 390 ...