Chapter 40 Troubleshooting
VMG5313-B10A/-B30A Series User’s Guide
348
40.3 Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick Start Guide
.
2
Make sure you entered your ISP account information correctly in the
Network Setting >
Broadband
screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
3
If you are trying to access the Internet wirelessly, make sure that you enabled the wireless LAN in
the VMG and your wireless client and that the wireless settings in the wireless client are the same
as the settings in the VMG.
4
Disconnect all the cables from your device and reconnect them.
5
If the problem continues, contact your ISP.
I cannot access the Internet through a DSL connection.
1
Make sure you have the
DSL WAN
port connected to a telephone jack (or the DSL or modem jack
on a splitter if you have one).
2
Make sure you configured a proper DSL WAN interface (
Network Setting > Broadband
screen)
with the Internet account information provided by your ISP and that it is enabled.
3
Check that the LAN interface you are connected to is in the same interface group as the DSL
connection (
Network Setting > Interface Group
).
4
If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in
the
LAN
screen to have the clients get WAN IP addresses directly from your ISP’s DHCP server.
I cannot connect to the Internet using a second DSL connection.
ADSL and VDSL connections cannot work at the same time. You can only use one type of DSL
connection, either ADSL or VDSL connection at one time.
I cannot connect to the Internet using an Ethernet connection.
1
The DSL connection has priority. If the DSL connection is up, then the Ethernet connection will be
down.
Summary of Contents for VMG5313-B10A
Page 15: ...15 PART I User s Guide ...
Page 16: ...16 ...
Page 32: ...Chapter 2 The Web Configurator VMG5313 B10A B30A Series User s Guide 32 ...
Page 40: ...Chapter 4 Tutorials VMG5313 B10A B30A Series User s Guide 40 ...
Page 71: ...71 PART II Technical Reference ...
Page 72: ...72 ...
Page 78: ...Chapter 5 Network Map and Status Screens VMG5313 B10A B30A Series User s Guide 78 ...
Page 106: ...Chapter 6 Broadband VMG5313 B10A B30A Series User s Guide 106 ...
Page 162: ...Chapter 9 Routing VMG5313 B10A B30A Series User s Guide 162 ...
Page 180: ...Chapter 10 Quality of Service QoS VMG5313 B10A B30A Series User s Guide 180 ...
Page 198: ...Chapter 11 Network Address Translation NAT VMG5313 B10A B30A Series User s Guide 198 ...
Page 210: ...Chapter 14 Interface Group VMG5313 B10A B30A Series User s Guide 210 ...
Page 218: ...Chapter 15 USB Service VMG5313 B10A B30A Series User s Guide 218 ...
Page 232: ...Chapter 17 Firewall VMG5313 B10A B30A Series User s Guide 232 ...
Page 240: ...Chapter 19 Parental Control VMG5313 B10A B30A Series User s Guide 240 ...
Page 250: ...Chapter 21 Certificates VMG5313 B10A B30A Series User s Guide 250 ...
Page 296: ...Chapter 23 Voice VMG5313 B10A B30A Series User s Guide 296 ...
Page 300: ...Chapter 24 Log VMG5313 B10A B30A Series User s Guide 300 ...
Page 308: ...Chapter 27 xDSL Statistics VMG5313 B10A B30A Series User s Guide 308 ...
Page 318: ...Chapter 30 Remote Management VMG5313 B10A B30A Series User s Guide 318 ...
Page 322: ...Chapter 32 TR 064 VMG5313 B10A B30A Series User s Guide 322 ...
Page 332: ...Chapter 36 Log Setting VMG5313 B10A B30A Series User s Guide 332 ...
Page 336: ...Chapter 37 Firmware Upgrade VMG5313 B10A B30A Series User s Guide 336 ...
Page 352: ...Chapter 40 Troubleshooting VMG5313 B10A B30A Series User s Guide 352 ...
Page 354: ...354 ...
Page 374: ...Appendix B Wireless LANs VMG5313 B10A B30A Series User s Guide 374 ...
Page 390: ...Appendix E Legal Information VMG5313 B10A B30A Series User s Guide 390 ...