ZyXEL Communications Prestige 724 User Manual Download

Page: 7 / 87

Prestige 724 G.SHDSL CSU/DSU

Customer Support

vii

Customer Support

Please have the following information ready when you contact customer support.

•

Product model and serial number.

•

Information in

Menu 24.2.1 –System Information

•

Warranty Information.

•

Date that you received your device.

•

Brief description of the problem and the steps you took to solve it.

METHOD

LOCATION

E-MAIL

SUPPORT/SALES

TELEPHONE/FAX

WEB SITE/ FTP SITE

REGULAR MAIL

[email protected]

+886-3-578-3942

www.zyxel.com

www.europe.zyxel.com

WORLDWIDE

[email protected]

+886-3-578-2439

ftp.europe.zyxel.com

ZyXEL Communications Corp.,
6 Innovation Road II, Science-
Based Industrial Park,
HsinChu, Taiwan 300, R.O.C.

[email protected]

+1-714-632-0882
800-255-4101

www.zyxel.com

NORTH
AMERICA

[email protected]

+1-714-632-0858

ftp.zyxel.com

ZyXEL Communications Inc.,
1650 Miraloma Avenue,
Placentia, CA 92870, U.S.A.

[email protected]

+45-3955-0700

www.zyxel.dk

SCANDINAVIA

[email protected]

+45-3955-0707

ftp.zyxel.dk

ZyXEL Communications A/S,
Columbusvej 5, 2860 Soeborg,
Denmark.

[email protected]

+43-1-4948677-0

www.zyxel.at

AUSTRIA

[email protected]

+43-1-4948678

ftp.zyxel.at

ZyXEL Communications
Services GmbH. Thaliastrasse
125a/2/2/4 A-1160 Vienna,
Austria

[email protected]

+49-2405-6909-0

www.zyxel.de

GERMANY

[email protected]

+49-2405-6909-99

ZyXEL Deutschland GmbH.
Adenauerstr. 20/A4 D-52146
Wuerselen, Germany

[email protected]

+603-795-44-688

www.zyxel.com.my

MALAYSIA

[email protected]

+603-795-34-407

Lot B2-06, PJ Industrial Park,
Section 13, Jalan Kemajuan,
46200 Petaling Jaya Selangor
Darul Ehasn, Malaysia

Summary of Contents for Prestige 724

Page 1: ...Prestige 724 G SHDSL CSU DSU User s Guide Version 3 40 August 2001...

Page 2: ...ZyXEL Communications Corporation All rights reserved Disclaimer ZyXEL does not assume any liability arising out of the application or use of any products or software described herein Neither does it c...

Page 3: ...compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated b...

Page 4: ...instructions may cause harmful interference to radio communications If this equipment does cause harmful interference to radio television reception which can be determined by turning the equipment of...

Page 5: ...95 EN 61000 3 3 Disturbance in supply system caused by household appliances and similar electrical equipment Voltage fluctuations 1995 EN 61000 4 2 Electrostatic discharge immunity test Basic EMC Publ...

Page 6: ...replacement as provided under this warranty is the exclusive remedy of the purchaser This warranty is in lieu of all other warranties express or implied including any implied warranty of merchantabil...

Page 7: ...00 R O C support zyxel com 1 714 632 0882 800 255 4101 www zyxel com NORTH AMERICA sales zyxel com 1 714 632 0858 ftp zyxel com ZyXEL Communications Inc 1650 Miraloma Avenue Placentia CA 92870 U S A s...

Page 8: ...and Initial Setup 2 1 2 1 Installation Requirements 2 1 2 2 Front Panel LEDs of the Prestige 724 2 1 2 3 Rear Panel and Connections of the Prestige 724 2 2 2 4 Turning On Your Prestige 2 3 2 5 Navigat...

Page 9: ...Using the FTP Command from the DOS Prompt 5 3 5 2 3 Example of FTP Commands from the DOS Prompt 5 4 5 2 4 Third Party FTP Clients 5 4 5 2 5 TFTP and FTP over WAN Will Not Work When 5 4 5 2 6 Backup C...

Page 10: ...ng a Configuration File Via Console Port 5 15 5 4 10 Example Xmodem Configuration Upload Using HyperTerminal 5 15 Chapter 6 Troubleshooting 6 1 Appendix A Power Adapter Specifications A Appendix B TCP...

Page 11: ...ystem Maintenance 4 1 Figure 4 2 Menu 24 1 System Maintenance Status 4 2 Figure 4 3 Menu 24 2 System Information and Console Port Speed 4 3 Figure 4 4 System Maintenance Information 4 3 Figure 4 5 Men...

Page 12: ...pload System Firmware 5 11 Figure 5 14 Telnet Into Menu 24 7 2 System Maintenance 5 11 Figure 5 15 FTP Session Example of Firmware File Upload 5 12 Figure 5 16 Menu 24 7 1 as seen using the Console Po...

Page 13: ...ges for VPI VCI and DLCI 3 5 Table 3 3 Channel Profile Menu Fields 3 5 Table 3 4 Menu 11 1 Description of Fields Used To Configure Remote Management 3 7 Table 4 1 System Maintenance Status Menu Fields...

Page 14: ...e with echo cancellation for high data rate transmissions over a single twisted telephone wire pair without being affected by bridge taps or mixed cable links It also provides high immunity from backg...

Page 15: ...bels are in Bold Times font Menu item choices are in Bold Arial font Command and arrow keys are enclosed in square brackets ENTER means the Enter or carriage return key ESC means the Escape key and SP...

Page 16: ...asymmetrical the downstream capacity is higher than the upstream capacity As carrying distances decrease data rates increase This means that users who are beyond a certain distance from the telephone...

Page 17: ...s of G SHDSL service is its scalability Your Prestige G SHDSL CSU DSU supports symmetrical multi rate data transmission speeds from 144 Kbps to 2320 Kbps You can increase the capacity of the Internet...

Page 18: ...erface It also supports FTP File Transfer Protocol server and TFTP Trivial FTP for remote management Diagnostics Capabilities The Prestige can perform self diagnostic tests These tests check the integ...

Page 19: ...SL CSU DSU 1 3 Figure 1 1 Internet Access Application 1 2 2 LAN to LAN Application You can use the Prestige to connect two geographically dispersed networks over the DSL line A typical LAN to LAN appl...

Page 20: ......

Page 21: ...mulation 9600 baud no parity 8 data bits 1 stop bit no flow control 2 2 Front Panel LEDs of the Prestige 724 The LED indicators on the front panel show the operational status of the Prestige Figure 2...

Page 22: ...Blinking Off The G SHDSL link is connected The G SHDSL link is connecting The G SHDSL link is disconnected ACT Green Off Blinking The data port is not transmitting or receiving data The data port is...

Page 23: ...your computer You can use an extension RS 232 cable if the enclosed one is too short After the initial setup you can modify the configuration remotely through telnet connections Step 4 Connecting the...

Page 24: ...an X for each character you type Figure 2 4 Login Screen If after logging on there is no activity for longer than five minutes your Prestige will automatically log you out and display a blank screen P...

Page 25: ...Prestige 724 G SHDSL CSU DSU Hardware Installation and Initial Setup 2 5 Figure 2 5 Prestige 724 SMT Menu Overview...

Page 26: ...ove to the previous and the next field respectively Entering information Type in or press SPACE BAR then press ENTER You need to fill in two types of fields The first requires you to type in the appro...

Page 27: ...ed 24 System Maintenance From displaying system status to uploading firmware this menu provides comprehensive system maintenance 99 Exit Use this menu to exit necessary for remote configuration 2 7 Ch...

Page 28: ...d no flow control The password will be reset to the default of 1234 Turn off your Prestige and begin a terminal session with the current console port settings Turn on your Prestige again You should se...

Page 29: ...ications as explained in the following table Figure 2 9 Menu 1 General Setup Table 2 4 General Setup Menu Fields FIELD DESCRIPTION EXAMPLE System Name Type any descriptive name with no spaces up to 30...

Page 30: ...a server if it is acting as COE Central Office Equipment 2 The Prestige is a client if it is acting as CPE Customer Premise Equipment 2 10 2 Rate Adaption Enable Rate Adaption to have the Prestige fi...

Page 31: ...e fields When set to Disable the Transfer Max Rate field becomes your transfer rate Disable default Transfer Max Rate Kbps Change the default values in this field ONLY at the request of your service p...

Page 32: ...a network access device and a packet network with data rates greater than 19 2 Kbps 2 11 1 Line Type Select user if your Prestige is acting as a client or select network if your Prestige is acting as...

Page 33: ...sible for monitoring the up down status and error performance of an individual link If failure occurs it also initiates recovery actions for the restoration of the failed link Press SPACE BAR to selec...

Page 34: ......

Page 35: ...ements The VPI VCI Virtual Path Identifier Virtual Circuit Identifier and DLCI Data Link Connection Identifier numbers are similar to telephone numbers in that they specify the channel and destination...

Page 36: ...mes of information from source to destination over a switching network owned by a carrier Frame sizes are not fixed HDLC High level Data Link Control Similar to frame relay HDLC organizes data into a...

Page 37: ...next The figure shown next gives more detailed information about how packet headers are stripped FRF8_TRANSLATION This encapsulation type converts frame relay to ATM and vice versa FRF8_TRANSLATION s...

Page 38: ...management and cannot be used to transfer data The Prestige allows you to configure one channel for remote configuration PPP over ATM terminates on the Prestige For more information refer to section 3...

Page 39: ...e fill in the fields as described in the following table Table 3 3 Channel Profile Menu Fields FIELD DESCRIPTION EXAMPLE Channel Name Type a unique descriptive name of up to eight characters for this...

Page 40: ...the Prestige LAN port The range of the DLCI is 16 991 When the Encapsulation field is ENCAP_HDLC_RFC2364 or PPP then this field is N A N A Outgoing My Login N A My Password These fields are N A unles...

Page 41: ...NSP gives you The range of the VPI is 32 65535 35 default Outgoing My Login Enter the login name that your NSP gives you This field may contain up to 31 characters Trailing spaces are truncated mylogi...

Page 42: ...nnel Setup Remote Management Menu 11 Channel Setup 1 ________ 2 ________ 3 ________ 4 ________ 5 Remote Management 6 ________ 7 ________ 8 ________ 9 ________ 10 ________ 11 ________ 12 ________ Manag...

Page 43: ...The first selection system status gives you information on the status and statistics of the ports as shown next System Status is a tool that can be used to monitor your Prestige Specifically it gives...

Page 44: ...per second Rx B s Shows the receiving rate in bytes per second Up Time Time this channel has been connected to the current channel Data Port Tx Pkts The number of transmitted packets to the LAN Rx Pk...

Page 45: ...lay Menu 24 System Maintenance Step 2 Type 2 to display Menu 24 2 System Information and Console Port Speed Step 3 From this menu you have two choices as shown in the next figure Figure 4 3 Menu 24 2...

Page 46: ...nu 24 2 2 Change Console Port Speed Your Prestige supports 9600 19200 38400 and 57600 bps for the console port Use the SPACE BAR to select the desired speed in menu 24 2 2 as shown next Figure 4 5 Men...

Page 47: ...st the different aspects of your Prestige to determine if it is working properly Menu 24 4 allows you to choose among various types of diagnostic tests to evaluate your system as shown next Follow the...

Page 48: ...poses only Do not use the Command Interpreter Mode unless instructed to do so by a qualified service technician The Command Interpreter CI is a part of the main Prestige firmware The CI provides much...

Page 49: ...nce 1 System Status 2 System Information and Console Port Speed 3 Log and Trace 4 Diagnostic 5 Backup Configuration 6 Restore Configuration 7 Firmware Update 8 Command Interpreter Mode Enter Menu Sele...

Page 50: ......

Page 51: ...t firmware bin ras This is a sample ftp session showing the transfer of the computer file firmware bin to the Prestige ftp get rom 0 config cfg This is a sample ftp session saving the current configur...

Page 52: ...whether you use the console port or Telnet Option 5 from Menu 24 System Maintenance allows you to backup the current Prestige configuration to your computer Backup is highly recommended once your Pres...

Page 53: ...n the Prestige to your computer and renames it config rom See earlier in this chapter for more information on filename conventions Step 7 Enter quit to exit the ftp prompt Menu 24 5 System Maintenance...

Page 54: ...l work only if your NSP or service administrator has enabled this option Normal The server requires a unique User ID and Password to login Transfer Type Transfer files in either ASCII plain text forma...

Page 55: ...fer is complete Step 4 Launch the TFTP client on your computer and connect to the Prestige Set the transfer mode to binary before starting data transfer Step 5 Use the TFTP client see the example belo...

Page 56: ...in binary mode Abort Stop transfer of the file Refer to section 5 2 5 to read about configurations that disallow TFTP and FTP over WAN 5 2 9 Backup Via Console Port Backup configuration via console p...

Page 57: ...ease do not attempt to restore unless you have a backup configuration file stored on disk FTP and TFTP are the preferred methods for restoring your current computer configuration to your Prestige sinc...

Page 58: ...es it config rom See earlier in this chapter for more information on filename conventions Step 8 Enter quit to exit the ftp prompt The Prestige will automatically restart after a successful restore pr...

Page 59: ...isplay menu 24 6 and enter y at the following screen Figure 5 9 System Maintenance Restore Configuration Step 2 The following screen indicates that the Xmodem download has started Figure 5 10 System M...

Page 60: ...ious Restore Configuration section or by following the instructions in Menu 24 7 2 System Maintenance Upload System Configuration File for console port WARNING DO NOT INTERUPT THE FILE TRANSFER PROCES...

Page 61: ...e upload system configuration file process is complete For details on FTP commands please consult the documentation of your FTP client program For details on uploading system firmware using TFTP note...

Page 62: ...computer and renames it config rom See earlier in this chapter for more information on filename conventions Step 7 Enter quit to exit the ftp prompt 5 4 3 FTP Session Example of Firmware File Upload F...

Page 63: ...etails on TFTP commands see following example please consult the documentation of your TFTP client program For UNIX use get to transfer from the Prestige to the computer put the other way around and b...

Page 64: ...re for other serial communications programs should be similar 5 4 8 Example Xmodem Firmware Upload Using HyperTerminal Click Transfer then Send File to display the following screen Figure 5 17 Example...

Page 65: ...Step 3 Enter atgo to restart the Prestige 5 4 10 Example Xmodem Configuration Upload Using HyperTerminal Click Transfer then Send File to display the following screen Menu 24 7 2 System Maintenance U...

Page 66: ...n File Maintenance Figure 5 19 Example Xmodem Upload After the configuration upload process has completed restart the Prestige by entering atgo Type the configuration file s location or click Browse t...

Page 67: ...eck to see if the communications program is configured correctly It should be configured as follows No parity 8 data bits 1 stop bit no flow control Table 6 2 Problems Connecting with the WAN or Chann...

Page 68: ......

Page 69: ...dapter Model JAA 091000E DV 91AACUP Input Power AC230Volts 50Hz 65mA AC230Volts 50Hz 85mA Output Power AC9Volts 1 0A AC9Volts 1 0A Power Consumption 10 W 10 W Safety Standards TUV CE EN 60950 UNITED K...

Page 70: ...P Components for Windows 95 98 Me You need to open the Network window to add and to configure TCP IP 1 Click Start in the task bar usually at the lower left hand corner of the screen 2 Move the mouse...

Page 71: ...figuration settings automatically by DHCP 2 Connect your Ethernet interfaced computer to the Prestige 3 Restart the Prestige and allow it to boot 4 Restart each computer Configuring TCP IP for Windows...

Page 72: ...Properties window Restart your computer if prompted making sure that your Prestige is turned on first Verifing TCP IP Properties in Windows 95 98 Me Use the Windows 95 98 Me utility winipcfg exe 1 In...

Page 73: ...configuration by returning to the TCP IP Control Panel From the Apple menu select Control Panels then TCP IP The panel is updated to show your settings which should match the values below if you are...

Page 74: ...connections between end stations Diagram 2 Virtual Circuit Topology Think of a virtual path as a cable that contains a bundle of wires The cable connects two points and wires within the cable provide...

Page 75: ...data transfer ATM uses fixed sized packets of information called cells With ATM a high QoS Quality of Service can be guaranteed Backbone A high speed line or series of connections that forms a major...

Page 76: ...WAN and vice versa over a T 1 line for example These devices are part of the hardware you need to connect computer equipment to digital transmission lines The CSU device connects with the digital comm...

Page 77: ...puts the signals on a high speed backbone line using multiplexing techniques Depending on the product DSLAM multiplexers connect DSL lines with some combination of asynchronous transfer mode ATM frame...

Page 78: ...er computers on the network It is quite common to have one host machine provide several services such as WWW and USENET HTTP Hyper Text Transfer Protocol The most common protocol used on the Internet...

Page 79: ...national and global ISPs You can think of local ISPs as the gatekeepers into the Internet ITU T The ITU T Telecommunication Standardization Sector of the International Telecommunications Union is the...

Page 80: ...with a LAN Network Any time you connect two or more computers together allowing them to share resources you have a computer network Connect two or more networks together and you have an internet NIC...

Page 81: ...transmitted using the HTTP protocol PSTN Public Switched Telephone Network was put into place many years ago as a voice telephone call switching system The system transmits voice calls as analog sign...

Page 82: ...ymmetrical Digital Subscriber Line is a symmetrical bi directional DSL service that operates on one twisted pair wire It can provide data rates up to the T1 rate of 1 544 Mbits sec and it operates abo...

Page 83: ...servers URL Uniform Resource Locator URL is an object on the Internet or an intranet that resides on a host system Objects include directories and an assortment of file types including text files gra...

Page 84: ...e the international modem telephone network standards The X xx series recommendations are from the ITU TS Telecommunication Standardization Sector of the International Telecommunications Union and wil...

Page 85: ...figure a Channel Profile 3 5 Console Port 2 3 4 3 4 4 convert frame relay to ATM 3 1 convert HDLC to ATM 3 1 Copyright ii CSU xiv CSU DSU xiv Customer Support vii D Data Port 1 1 2 3 2 13 4 2 Data Por...

Page 86: ...n Menu 2 6 Main Menu Commands 2 6 Multiple Protocol Support 1 2 N NIC Network Interface Card 2 1 Node Index Number 4 2 P Packet Error 4 2 Received 4 2 Transmitted 4 2 Packets 4 2 Password 2 4 2 7 poin...

Page 87: ...P Restrictions 5 4 Trace 4 4 Transfer Rate 2 10 4 3 Troubleshooting 6 1 U Up Time 4 2 Upload Firmware 5 10 V V 35 2 12 Valid Ranges for VPI VCI and DLCI 3 5 VPI VCI and DLCI 3 5 W Wall Mounting 1 2 WA...

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