Omni 56K USB Lite
Troubleshooting
8-1
Chapter 8
Troubleshooting
This chapter covers potential problems and possible solutions.
PROBLEM
CORRECTIVE ACTION
None of the LEDs are on.
Make sure your computer is turned on.
Check the USB cable connections between the modem and your
computer.
Check the USB cable (see if the USB cable works with a different
USB device or try using a different USB cable).
If this error persists, you may have a hardware problem. Contact
your vendor.
I cannot connect to the Internet.
Click
Start,
Control Panel
, double-click
Modems
. If
ZyXEL
Omni56K USB Lite
is not present, install the modem driver.
Double-click your dial-up connection icon and enter your user name
and password. Refer to the
Dial-up Networking
section if you do not
have a dial-up connection icon.
Make sure the Line port is properly connected to the wall jack with a
telephone wire.
Plug a phone into the Phone port and see if you get a dial tone.
Check the telephone wire (use it to plug the phone directly into the
wall jack and check for a dial tone or try using a different one).
Carefully follow the instructions in the
Drivers
and
Installation
chapters to uninstall and reinstall the software driver. Make sure that
you choose the driver for the country that you are in (see
Software
Installation
).
Restart your computer.
