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ZyXEL Communications NBG7815 User Manual Download Page 146

NBG7815 User’s Guide

146

C

HAPTER

 14

Troubleshooting

14.1  Overview

This chapter offers some suggestions to solve problems you might encounter. The potential problems are 
divided into the following categories.

•

Power, Hardware Connections, and LEDs

•

NBG7815 Access and Login

•

Internet Access

•

Resetting the NBG7815 to Its Factory Defaults

•

WiFi Connections

•

USB File Sharing Problems

14.2  Power, Hardware Connections, and LEDs

The NBG7815 does not turn on. None of the LEDs turn on.

• Make sure you are using the power adapter or cord included with the NBG7815.
• Make sure the power adapter or cord is connected to the NBG7815 and plugged in to an 

appropriate power source. Make sure the power source is turned on.

• Disconnect and re-connect the power adapter or cord to the NBG7815.
• If the problem continues, contact the vendor.

One of the LEDs does not behave as expected.

• Make sure you understand the normal behavior of the LED.
• Check the hardware connections. See the Quick Start Guide.
• Inspect your cables for damage. Contact the vendor to replace any damaged cables.
• Disconnect and re-connect the power adapter to the NBG7815.
• If the problem continues, contact the vendor.

Summary of Contents for NBG7815

Page 1: ...G7815 Copyright 2021 Zyxel and or its affiliates All Rights Reserved LAN IP Address Standard Router Mode http zyxelwifi com OR http zyxelwifi net OR http 192 168 123 1 Bridge Mode http DHCP assigned I...

Page 2: ...your computer operating system Every effort has been made to ensure that the information in this manual is accurate Related Documentation Quick Start Guide The Quick Start Guide shows how to connect t...

Page 3: ...bels screen names field labels and field choices are all in bold font A right angle bracket within a screen name denotes a mouse click For example Settings WiFi Main WiFi means you first click Setting...

Page 4: ...on 11 Hardware Installation and Connection 20 Wizard 24 Tutorials 34 Web Configurator 47 Standard Mode Status 55 Bridge Mode Status 58 Technical Reference 61 Applications 62 WAN 82 Wireless LAN 106 LA...

Page 5: ...g Modes for the NBG7815 15 1 3 1 Auto IP Change 16 1 4 Initial Setup Wizard 17 1 5 OpenVPN Server Client 17 1 6 Ways to Manage the NBG7815 17 1 7 Good Habits for Managing the NBG7815 17 1 8 Resetting...

Page 6: ...er 5 Web Configurator 47 5 1 Overview 47 5 2 Accessing the Web Configurator 47 5 3 Navigation Panel 50 5 3 1 Standard Mode Navigation Panel 51 5 3 2 Bridge Mode Navigation Panel 53 Chapter 6 Standard...

Page 7: ...What You Need To Know 83 9 3 1 Configuring Your Internet Connection 83 9 4 Internet Connection 85 9 4 1 IPoE Encapsulation 85 9 4 2 PPPoE Encapsulation 88 9 4 3 PPTP Encapsulation 91 9 5 NAT and Port...

Page 8: ...ewall 129 12 2 1 IPv4 Firewall Add Rule 131 12 3 IPv6 Firewall 132 12 3 1 IPv6 Firewall Add Rule 133 Chapter 13 System 135 13 1 Overview 135 13 2 What You Can Do 135 13 3 Status 135 13 4 General Setti...

Page 9: ...ble of Contents NBG7815 User s Guide 9 14 7 USB File Sharing Problems 151 Appendix A Customer Support 152 Appendix B Setting Up Your Computer s IP Address 157 Appendix C Legal Information 173 Index 17...

Page 10: ...10 PART I User s Guide...

Page 11: ...r of 1 Gbps Ethernet LAN ports 4 Number of USB port 1 Total system ports 7 Rubber feet for desktop placement Yes Wall mount Yes Operating mode Router and Bridge Mobile app ARMOR VLAN Virtual Local Are...

Page 12: ...and distance limitation to attain the corresponding speed 1 1 2 IPv6 and IPv6 Firewall IPv6 Internet Protocol version 6 is designed to enhance IP address size and features The increase in IPv6 addres...

Page 13: ...ources The NBG7815 is a dual band gateway that can use both 2 4G and 5G networks at the same time You can use the 2 4 GHz band for regular Internet surfing and downloading while using the 5 GHz band f...

Page 14: ...re lets anyone on your network play video music and photos from the USB storage device connected to your NBG7815 without having to copy them to another computer The NBG7815 can function as a DLNA comp...

Page 15: ...t In standard mode NBG7815 has two IP addresses a LAN IP address and a WAN IP address It also has more routing features In the example scenario below NBG7815 connects the local network to the Internet...

Page 16: ...address 192 168 123 1 Auto IP Change allows the NBG7815 to change its LAN IP address to 10 0 0 1 automatically If the NBG7815 s original LAN IP address is 10 0 0 1 and the WAN IP address is in the sam...

Page 17: ...terconnect local networks It uses OpenSSL encryption library and SSLv3 TLSv1 protocols This provides high security and anonymity for all transmitted data It also provides faster connection speeds than...

Page 18: ...nsert a thin object into the Reset hole for longer than 8 seconds to reset the NBG7815 back to its factory default configuration for example default Standard Router operation mode and login IP address...

Page 19: ...D is on not blinking 2 Open the Web Configurator 3 Click Settings WiFi WPS and then press the WPS button 4 Press the WPS button on another WPS enabled device within range of the NBG7815 See the User s...

Page 20: ...he NBG7815 view the LEDs to ensure proper functioning of the NBG7815 and as an aid to troubleshooting Table 3 Rear Panel Ports LABEL DESCRIPTION Power Connect the power adapter to start the NBG7815 US...

Page 21: ...TION White On The NBG7815 is receiving power Blinking The NBG7815 is booting Dark Blue On Bluetooth is ready Blinking Bluetooth linking is in process Amber Blinking Slow The NBG7815 is upgrading firmw...

Page 22: ...onnection is slow or intermittent on page 150 when selecting the mounting location Figure 12 Screw Specifications 1 Select a position free of obstructions on a wall strong enough to hold the weight of...

Page 23: ...ll depth of the holes then insert the screws into the anchors Do NOT insert the screws all the way in leave a small gap of about 0 5 cm If not using screw anchors use a screwdriver to insert the screw...

Page 24: ...yZyxel Cloud account 3 2 Accessing the Wizard Launch your web browser and enter http zyxelwifi com or http zyxelwifi net as the website address Note The wizard appears automatically when the NBG7815 i...

Page 25: ...the next step in the wizard The following screen shows if you are not connected to the Internet Note You may need to turn off your network firewall if access to the Internet from the NBG7815 is blocke...

Page 26: ...byte printable ASCII characters but not as your 2 4G 5G WiFi Name and WiFi Password Select the check box Keep 2 4G 5G name the same if you want to use the same name for your 2 4G and 5G WiFi 4 Wait a...

Page 27: ...Chapter 3 Wizard NBG7815 User s Guide 27 5 The following screen shows if you have set up your WiFi name and password successfully Click NEXT to go to the next step in the wizard...

Page 28: ...Chapter 3 Wizard NBG7815 User s Guide 28 6 Wait a moment for the NBG7815 to check if your device is updated with the latest firmware If not your NBG7815 will automatically update the firmware...

Page 29: ...uide 29 7 You need to create a myZyxelCloud account to log into the NBG7815 The Zyxel cloud service gives you an online management site to configure and view the status of your NBG7815 Click NEXT to g...

Page 30: ...redirected to the registration website of myZyxelCloud 9 Enter your Email and Password if you already have a myZyxelCloud account If not you can create one by clicking Sign Up You can also click the F...

Page 31: ...Chapter 3 Wizard NBG7815 User s Guide 31 10 The legal page shows after you log in Select the check box I understand and agree the Zyxel Cloud Terms of Use and then click Confirm...

Page 32: ...owing page asks for your authorization to use your account Click Authorize to finish registering your myZyxelcloud account You will be directed back to the NBG7815 Web Configurator 12 Wait a moment fo...

Page 33: ...al password to access the NBG7815 directly You can choose to log in with your myZyxelcloud account or your local password the next time you log in Note You can change your local password in System Gen...

Page 34: ...t Change Your NBG7815 Operating Mode Configure a Port Forwarding Rule 4 2 Run a Speed Test With the NBG7815 Web Configurator you can check the speed of the connection between your NBG7815 and the broa...

Page 35: ...llowing table describes the different NBG7815 s profile networks and their privileges Note A user can only configure the WiFi networks security settings if they are connected to the Main WiFi network...

Page 36: ...ord clients use to connect to the WiFi network You can configure two different WiFi names for the Main WiFi 2 4G and 5G networks Select Keep 2 4G 5G name the same so they both use the same WiFi name S...

Page 37: ...Chapter 4 Tutorials NBG7815 User s Guide 37...

Page 38: ...lients The WiFi settings will be applied to all clients in the same network Note This is not available if you are using bridge mode 1 Click the Navigation Panel icon on the top left corner and click S...

Page 39: ...clients connected to your NBG7815 2 Click the icon under Action to view the user information In Device Detail select a predefined profile and click BACK 4 6 Configure a Profile s WiFi Schedule When y...

Page 40: ...815 User s Guide 40 2 Click the switch to activate the profile s Internet schedule Click the Edit icon to modify a profile s Internet schedule 3 Click the start time cell and drag down to the end time...

Page 41: ...y block client devices from accessing the Internet immediately and resume it later Note This is not available if you are using bridge mode 1 Click the Navigation Panel icon on the top left corner Sele...

Page 42: ...me network access at once or click the QUICK BLOCK button to pause Internet access for that specific profile 4 8 Turn on or off the NBG7815 s LED Light In the Overview screen find the LED field and dr...

Page 43: ...al network and another network such as the Internet Bridge Use this mode so the NBG7815 bridges traffic between clients on the same network Note Features such as parental control UPnP port forwarding...

Page 44: ...to forward incoming packets to a computer on the LAN using ports create a port forwarding rule Note This is not available if you are using bridge mode 1 Click the Navigation Panel icon on the top left...

Page 45: ...eld 3 Click Add Rule to create a port forwarding rule Add a service name a port number or a range of ports to define the service to be forwarded specify the transport layer protocol used for the servi...

Page 46: ...Chapter 4 Tutorials NBG7815 User s Guide 46...

Page 47: ...bled by default 5 2 Accessing the Web Configurator 1 Make sure your NBG7815 hardware is properly connected refer to the Quick Start Guide 2 Launch your web browser 3 If the NBG7815 is in Standard Mode...

Page 48: ...er s Guide 48 5 The NBG7815 Overview screen displays allowing you to monitor your NBG7815 It shows if the NBG7815 is online and how many WiFi clients are currently connected to your NBG7815 as well as...

Page 49: ...Chapter 5 Web Configurator NBG7815 User s Guide 49 Figure 14 Overview Standard Mode...

Page 50: ...Bridge Mode 5 3 Navigation Panel Use the sub menus on the navigation panel to configure NBG7815 features Your navigation panel varies depending on the operating mode of your NBG7815 See Section 1 3 on...

Page 51: ...the speed of the connection between your NBG7815 and the broadband modem router Speed Test History Use this screen to view a summary of previous speed tests Parental Control Device Use this screen to...

Page 52: ...WiFi Use this screen to enable WiFi and configure WiFi and WiFi security settings Guest WiFi Use this screen to configure multiple BSSs on the NBG7815 MAC Filter Use the MAC filter screen to configure...

Page 53: ...he NBG7815 using File Explorer or the workgroup name Configure the workgroup name and create file sharing user accounts FTP Use this screen to set up file sharing through the NBG7815 using FTP and cre...

Page 54: ...eriod of the management session Maintenance Use this screen to upload firmware reboot the NBG7815 without turning the power off or reset the NBG7815 to factory default Operating Mode Use this screen t...

Page 55: ...5 User s Guide 55 CHAPTER 6 Standard Mode Status 6 1 Overview Use the Status screen to view read only information about your NBG7815 in standard router mode 6 2 Standard Mode Status Click Settings Sys...

Page 56: ...5 Firmware Version This is the firmware version System Operation Mode This is the device mode to which the NBG7815 is set see Section 13 7 on page 142 for more information Enable IPv4 Firewall This sh...

Page 57: ...rent IPv6 address of the NBG7815 LAN Information MAC Address This shows the LAN Ethernet adapter MAC address of your NBG7815 IP Address This shows the LAN port s IP address IP Subnet Mask This shows t...

Page 58: ...tion 7 3 on page 58 Use the Status screen to view read only information about your NBG7815 Section 7 4 on page 59 7 3 Setting your NBG7815 to Bridge Mode 1 Log into the Web Configurator if you have no...

Page 59: ...s once the change to bridge mode is successful 7 3 1 Accessing the Web Configurator in Bridge Mode To log in to the Web Configurator in bridge mode do the following 1 Log into the Web Configurator See...

Page 60: ...e Section 13 7 on page 142 for more information Enable IPv4 Firewall This shows if the IPv4 firewall is enabled on the NBG7815 Enable IPv6 Simple Security This shows if the IPv6 firewall is enabled on...

Page 61: ...61 PART II Technical Reference...

Page 62: ...The following terms and concepts may help as you read through this chapter DLNA The Digital Living Network Alliance DLNA is a group of personal computer and electronics companies that works to make pr...

Page 63: ...client and server for use with non Microsoft operating systems File Transfer Protocol FTP This is a method of transferring data from one computer to another over a network such as the Internet VPN A v...

Page 64: ...devices that are connected to Guest Network Choose All if you want to show all client devices No This shows the index number of the rule Type The shows the type of client device to which this rule app...

Page 65: ...Action icon then Add New Profile to show the following screen Table 13 Edit Device Detail LABEL DESCRIPTION Device Name Enter a name for the client device to which this rule applies Device Type Choose...

Page 66: ...tal Control Profile to show the following screen Table 14 Add New Profile LABEL DESCRIPTION Profile Name Enter a name for this rule Scheduler Config Click to Allow or Block WiFi access to client devic...

Page 67: ...N server account Click the Navigation Panel icon on the top left corner Select OpenVPN Server and click the OpenVPN Server tab Figure 26 Example of NBG7815 Acting As VPN Server The NBG7815 A transmits...

Page 68: ...Host Name of your Dynamic DNS account Configuration Status Select Enable to activate your OpenVPN Server account Protocol Select the protocol you want to apply to your OpenVPN Server account Server P...

Page 69: ...his screen Periodically changing the key is recommended but you must export the new opvn configuration file and send it to all OpenVPN clients so that they can they use the new key EXPORT CONFIG Click...

Page 70: ...k to edit an existing OpenVPN account OpenVPN Account Status No This is the number used to identify a client Public IP This field displays the public IP of a client Private IP This field displays the...

Page 71: ...OpenVPN Client LABEL DESCRIPTION No This is the rule index number Description This field displays a name to identify this rule Enable VPN on This field displays the interfaces through which your NBG7...

Page 72: ...scription Enter 1 32 single byte printable ASCII characters but are not allowed User Name Enter the User Name of the OpenVPN Server account you want to connect to Password Enter the Password of the Op...

Page 73: ...ork group Work Group You can add the NBG7815 to an existing or a new work group on your network Enter the name of the work group which your NBG7815 automatically joins You can set the NBG7815 s work g...

Page 74: ...G7815 s USB port Actions Click the icons under Actions to delete or edit a port forwarding rule Click to delete a port forwarding rule Click to edit an existing port forwarding rule APPLY Click APPLY...

Page 75: ...create or edit the files on the connected USB device None The user cannot access the files on the USB devices connected to the USB port APPLY Click APPLY to save your changes back to the NBG7815 CANCE...

Page 76: ...les USB This field displays the user s access rights to the USB storage device which is connected to the NBG7815 s USB port Upstream Bandwidth This field shows the maximum bandwidth in Kbps allowed fo...

Page 77: ...shared files You can enter up to 20 characters Only letters and numbers are allowed The password is case sensitive USB Specify the user s access rights to the USB storage device which is connected to...

Page 78: ...s bar type a double backslash followed by the IP address of the NBG7815 the default IP address of the NBG7815 is 192 168 123 1 and press ENTER The share folder usb1 is available Table 25 USB Applicati...

Page 79: ...to the NBG7815 s USB port Note This example uses the FileZilla FTP program to browse your shared files 1 Download FileZilla and install the FTP software to your computer 2 Go to USB Application FTP On...

Page 80: ...dit or Delete icon to edit or delete the rules Figure 39 FTP Setup 4 Open FileZilla enter the Host IP address of the NBG7815 the default IP address is 192 168 123 1 the Username and Password and the p...

Page 81: ...Chapter 8 Applications NBG7815 User s Guide 81 Figure 40 IFile Sharing through FTP 5 Once you log in the USB device displays in the usb1 folder...

Page 82: ...te Features in this chapter are not available if you are using bridge mode 9 2 What You Can Do Use the Internet Connection screen to enter your ISP information and set how the computer acquires its IP...

Page 83: ...tic WAN IP address they should also assign you the subnet mask and DNS server IP addresses and a gateway IP address if you use the Ethernet DNS Server Address Assignment Use Domain Name System DNS to...

Page 84: ...its start from the left in the address compose the network address The prefix length is written as x where x is a number For example 2001 db8 1a2b 15 1a2f 0 32 means that the first 32 bits 2001 db8 is...

Page 85: ...ternet Connection Use this screen to change your NBG7815 s Internet access settings The screen varies depending on the encapsulation method you select Click Settings Internet Internet Connection 9 4 1...

Page 86: ...EL DESCRIPTION Internet Connection Internet Service Provider Type You must choose the IPoE option when the WAN port is used as a regular Ethernet IPv4 IPv6 Select IPv4 Only if you want the NBG7815 to...

Page 87: ...ion to have the WAN interface use a manually specified MAC address Enter the MAC address in the fields LAN WAN Subnet Conflict Automatically change the LAN IP Select this option to have the NBG7815 ch...

Page 88: ...effort for both you and the ISP or carrier as it requires no specific configuration of the broadband modem at the customer site By implementing PPPoE directly on the NBG7815 rather than individual co...

Page 89: ...4 Settings Internet Internet Connection PPPoE IPv4 Only The following table describes the labels in this screen Table 27 Network WAN Internet Connection PPPoE Encapsulation LABEL DESCRIPTION Internet...

Page 90: ...ddress of the computer on the LAN whose MAC address you are cloning Set WAN MAC Address Select this option and enter the MAC address you want to use IPv6 Address This section is NOT available when you...

Page 91: ...168 123 1 accordingly when the NBG7815 gets a dynamic WAN IP address in the same subnet as the LAN IP address See Section 9 3 1 on page 83 for more information The NAT DHCP server and firewall functio...

Page 92: ...screen Table 28 Network WAN Internet Connection PPTP Encapsulation LABEL DESCRIPTION Internet Connection Internet Service Provider Type Select PPTP if you want to connect the Internet through point t...

Page 93: ...IP address This is the default selection Fixed IP Select this option If the ISP assigned a fixed IP address IP Address Enter your WAN IP address in this field if you selected Fixed IP WAN MAC Address...

Page 94: ...e of port numbers You can allocate a server IP address that corresponds to a port or a range of ports Note TCP port 7547 is reserved for system use Note Many residential broadband ISP accounts do not...

Page 95: ...on the Internet Select Enable to activate NAT Select Disable to turn it off Server Setup Default Server You can decide whether you want to use the default server or specify a server manually In addit...

Page 96: ...rding Rule Server IP Address This field displays the internal IP address of the server Internal Port This is the port number used to connect to this service using the server s internal IP address on t...

Page 97: ...e communications with others on the Internet The ALG feature is only needed for traffic that goes through the NBG7815 s NAT Table 30 Add Port Forwarding Rule LABEL DESCRIPTION Service Name Select a pr...

Page 98: ...ns with others on the Internet VPN Passthrough PPTP Select Enable to allow VPN clients to make outbound PPTP connections It is required in order to connect to a PPTP VPN account If PPTP is disabled th...

Page 99: ...AN IP address of the computer that sent the request After that computer s connection for that service closes another computer on the LAN can use the service in the same manner This way you do not need...

Page 100: ...NAT Port Trigger The following table describes the labels in this screen 9 7 1 Add Port Trigger Rule Use this screen to configure your NBG7815 s port trigger settings Click Expert Mode WAN NAT Port Tr...

Page 101: ...at a server on the WAN uses when it sends out a particular service The NBG7815 forwards the traffic with this port or range of ports to the client computer on the LAN that requested the service Enter...

Page 102: ...automatically when it is no longer in use See Section 9 9 1 on page 103 and Section 9 9 1 on page 103 for more information on UPnP Table 34 Settings Internet Dynamic DNS LABEL DESCRIPTION Dynamic DNS...

Page 103: ...ivate UPnP Be aware that anyone could use a UPnP application to open the Web Configurator s login screen without entering the NBG7815 s IP address although you must still enter the password to access...

Page 104: ...Chapter 9 WAN NBG7815 User s Guide 104 2 Click Network and Sharing Center 3 Click Change advanced sharing settings...

Page 105: ...select Turn on network discovery and click Save Changes Network discovery allows your computer to find other computers and devices on the network and other computers on the network to find your compu...

Page 106: ...rk The WiFi network in the figure is encircled in blue In this WiFi network devices A and B are called WiFi clients The WiFi clients use the access point AP to interact with other devices such as the...

Page 107: ...n addition you should change the default SSID to something that is difficult to guess This type of security is fairly weak however because there are ways for unauthorized devices to get the SSID In ad...

Page 108: ...o protect the information that is sent in the WiFi network Encryption is like a secret code If you do not know the secret code you cannot understand the message The WPA PSK WiFi Protected Access Pre S...

Page 109: ...twork Figure 57 Example Bandwidth for Different Networks WPS WiFi Protected Setup WPS is an industry standard specification defined by the WiFi Alliance WPS allows you to set up a WiFi network with st...

Page 110: ...If you are configuring the NBG7815 from a computer connected to the WiFi and you change the NBG7815 s SSID channel or security settings you will lose your WiFi connection when you press Apply to conf...

Page 111: ...Chapter 10 Wireless LAN NBG7815 User s Guide 111 Figure 58 Settings WiFi Main WiFi...

Page 112: ...MHz when it detects the interference is gone Note This setting only takes effect if 2 4G Bandwidth is set to 40 MHz MU MIMO Multi User Multiple Input Multiple Output MU MIMO allows an AP to transmit...

Page 113: ...An SSID profile is the set of parameters relating to one of the NBG7815 s BSSs The SSID Service Set IDentifier identifies the Service Set with which a WiFi device is associated This field displays the...

Page 114: ...owing screen Figure 60 Settings WiFi MAC Filter The following table describes the labels in this screen APPLY Click APPLY to save your changes back to the NBG7815 CANCEL Click CANCEL to reload the pre...

Page 115: ...This field displays the MAC address of the WiFi station you want to filter Click to configure the MAC address Click to delete the MAC address Add Click to add a rule in the MAC Address List APPLY Cli...

Page 116: ...g WPS and WiFi setup or security settings have been changed from default The current WiFi setup and security settings also appear in this screen This displays Unconfigured if WPS is disabled and there...

Page 117: ...tings WiFi Scheduling to show the following screen Figure 63 Settings WiFi Scheduling The following table describes the labels in this screen Table 41 Settings WiFi Scheduling LABEL DESCRIPTION WiFi S...

Page 118: ...ure a manage IP addresses and partition your physical network into logical networks 11 2 What You Can Do Use the LAN IP screen to configure the IPv4 addresses for your NBG7815 on the LAN Section 11 4...

Page 119: ...v4 address of 192 168 123 1 with subnet mask of 255 255 255 0 24 bits DHCP server enabled with 128 client IPv4 addresses starting from 192 168 123 33 These parameters should work for the majority of i...

Page 120: ...Chapter 11 LAN NBG7815 User s Guide 120 Figure 66 Settings LAN LAN IP Standard Mode...

Page 121: ...available if you are using bridge mode DHCP Server Select Enable to activate DHCP for LAN Select Disable to stop the NBG7815 from acting as a DHCP server DHCP Dynamic Host Configuration Protocol RFC...

Page 122: ...the field to the right displays the read only default gateway IP address of your computer Select None if you do not want to configure DNS servers If you do not configure a DNS server you must know th...

Page 123: ...to automatically detect the MAC address of a computer on your LAN Otherwise select User Defined to enter the MAC address of a computer on your LAN in the MAC Address field MAC Address This field displ...

Page 124: ...this section to configure your LAN settings while in Bridge Mode Click Settings LAN LAN IP to show the following screen Note If you change the IP address of the NBG7815 in the screen below you will ne...

Page 125: ...decimal notation The default setting is 192 168 123 2 If you change the IP address you will have to log in again with the new IP address Subnet Mask The subnet mask specifies the network number portio...

Page 126: ...ss auto configuration on this interface The interface will generate an IPv6 IP address itself from a prefix obtained from an IPv6 router in the network Select SLAAC Stateless DHCPv6 to enable IPv6 sta...

Page 127: ...64 Enter the 48 to 64 address prefix length to specify in an IPv6 address compose the network address Prefix Valid Lifetime Enter the valid lifetime for the prefix Link Local Only Select this option t...

Page 128: ...LAN The following figure illustrates the default firewall action User A can initiate an IM Instant Messaging session from the LAN to the WAN 1 Return traffic for this session is also allowed 2 However...

Page 129: ...N Local Area Network port attaches to a network of computers which needs security from the outside world These computers will have access to Internet services such as email FTP and the World Wide Web...

Page 130: ...ts Otherwise select LAN WAN to reply to all incoming LAN and WAN Ping requests Firewall Setup Enable Firewall Select Enable to activate the firewall The NBG7815 performs access control and protects ag...

Page 131: ...ss of the computer from which traffic for the application or service is initialized Dest Port Range This is the port number range of the destination that define the traffic type for example TCP port 8...

Page 132: ...ic for the application or service is entering The NBG7815 applies the firewall rule to traffic initiating from this computer Source IP Address Enter the IP address of the computer that initializes tra...

Page 133: ...ed in turn Service Name This is a name that identifies or describes the firewall rule MAC Address This is the MAC address of the computer for which the firewall rule applies Dest IP Address This is th...

Page 134: ...rule to traffic initiating from this computer Source IP Address Enter the IP address of the computer that initializes traffic for the application or service The NBG7815 applies the firewall rule to t...

Page 135: ...138 Use the Remote Access screen to configure the interface s from which the NBG7815 can be managed remotely and specify a secure client that can manage the NBG7815 Section 13 5 on page 140 Use the Ma...

Page 136: ...Chapter 13 System NBG7815 User s Guide 136 Figure 77 Settings System Status Standard Mode...

Page 137: ...able IPv6 Simple Security This shows if the IPv6 firewall is enabled on the NBG7815 System Uptime This is the total time the NBG7815 has been on WAN Information Note This is not available if you are u...

Page 138: ...General Setting to show the following screen Figure 79 Settings System General Setting Standard Mode DHCP Server This shows whether the NBG7815 acts as a DHCP Server and provides LAN IP addresses to...

Page 139: ...to log in with your password again Very long idle timeouts may have security risks A value of 0 means a management session never times out no matter how long it has been left idle not recommended Sel...

Page 140: ...ic Packet method You need to know the MAC address of the remote client to use this feature It may be on a label on the device Click Settings System Remote Access to show the following screen Figure 81...

Page 141: ...g screen Wake on LAN Wake on LAN Status Select Enable to have the NBG7815 forward a WoL Magic Packet to all devices on the LAN if the packet comes from the WAN or remote network and uses the port numb...

Page 142: ...use your NBG7815 The Operating Mode function lets you configure your NBG7815 as a router or bridge You can choose between Standard Mode and Bridge Mode depending on your network topology and the feat...

Page 143: ...Operation Mode LABEL DESCRIPTION Standard Mode Select Standard Mode if your device routes traffic between a local network and another network such as the Internet This mode offers services such as a f...

Page 144: ...Chapter 13 System NBG7815 User s Guide 144 Figure 84 Settings System Logs...

Page 145: ...145 PART III Troubleshooting and Appendices...

Page 146: ...sure you are using the power adapter or cord included with the NBG7815 Make sure the power adapter or cord is connected to the NBG7815 and plugged in to an appropriate power source Make sure the power...

Page 147: ...your NBG7815 I cannot see or access the Login screen in the Web Configurator Make sure you are using the correct IP address The default IP address of the NBG7815 in Standard Mode is 192 168 123 1 If...

Page 148: ...Mode Check your System Operation Mode setting If the NBG7815 is in Standard Mode make sure the WAN port is connected to a broadband modem or router with Internet access Your computer and the NBG7815 s...

Page 149: ...reset the NBG7815 you lose all of the changes you have made The NBG7815 reloads its default settings for example default Standard Router operation mode and login IP address of 192 168 123 1 WiFi SSID...

Page 150: ...um studs Electrical devices microwaves monitors electric motors cordless phones and other WiFi devices To optimize the speed and quality of your WiFi connection you can Move your WiFi device closer to...

Page 151: ...ice requires a special driver install the driver from the installation disc that came with the device After driver installation reconnect the USB device to the NBG7815 and try to connect to it again w...

Page 152: ...ndex shtml for the latest information Please have the following information ready when you contact an office Required Information Product model and serial number Warranty Information Date that you rec...

Page 153: ...pk Philippines Zyxel Philippines http www zyxel com ph Singapore Zyxel Singapore Pte Ltd http www zyxel com sg Taiwan Zyxel Communications Corporation https www zyxel com tw zh Thailand Zyxel Thailand...

Page 154: ...ps www zyxel com fi fi France Zyxel France https www zyxel fr Germany Zyxel Deutschland GmbH https www zyxel com de de Hungary Zyxel Hungary SEE https www zyxel com hu hu Italy Zyxel Communications It...

Page 155: ...ain Zyxel Communications ES Ltd https www zyxel com es es Sweden Zyxel Communications https www zyxel com se sv Switzerland Studerus AG https www zyxel ch de https www zyxel ch fr Turkey Zyxel Turkey...

Page 156: ...ns Corporation https www zyxel com co es Ecuador Zyxel Communications Corporation https www zyxel com co es South America Zyxel Communications Corporation https www zyxel com co es Middle East Israel...

Page 157: ...to be able to communicate with the other devices on your network If you manually assign IP information instead of using a dynamic IP make sure that your network s computers have IP addresses that pla...

Page 158: ...Appendix B Setting Up Your Computer s IP Address NBG7815 User s Guide 158 3 In the Network Internet panel click Ethernet 4 Click Change adapter options The Network Connections panel opens...

Page 159: ...pendix B Setting Up Your Computer s IP Address NBG7815 User s Guide 159 5 Right click the Ethernet network you are connected to then select Properties 6 Double click Internet Protocol Version 4 TCP IP...

Page 160: ...ng IP address and fill in the IP address Subnet mask and Default gateway fields if you have a static IP address that was assigned to you by your network administrator or ISP You may also have to enter...

Page 161: ...md and click OK or press ENTER to open the Command Prompt window 3 In the Command Prompt window enter ipconfig and then press ENTER 4 The IP settings are displayed as follows macOS Big Sur 11 The scre...

Page 162: ...network connection type list and then click Advanced Here we use Wi Fi connection as an example 4 Select the TCP IP tab to configure IP settings For dynamically assigned settings select Using DHCP fro...

Page 163: ...net mask In the Router field enter the IP address of your NBG7815 6 Click OK 7 Click Apply on the Network panel to apply the settings Verify the Settings Check your TCP IP properties by clicking Apple...

Page 164: ...the Ubuntu 20 Linux distribution The procedure screens and file locations may vary depending on your specific distribution release version and individual configuration The following screens use the d...

Page 165: ...uter s IP Address NBG7815 User s Guide 165 2 Enter network and the system will display the search results related to network Click Network to open the Network panel 3 Click the settings icon of the co...

Page 166: ...hod select Manual if you have a static IP address Fill in the IP Address Netmask and Gateway address fields Enter the DNS settings if you know your DNS server IP addresses Alternatively select Automat...

Page 167: ...s NBG7815 User s Guide 167 6 To apply the configuration click the switch to turn off and on to restart the connection interface Verify the Settings Check your TCP IP properties by opening the connecti...

Page 168: ...our specific distribution release version and individual configuration The following screens use the default openSUSE 10 3 installation Note Make sure you are logged in as the root administrator Follo...

Page 169: ...ss NBG7815 User s Guide 169 4 When the Network Settings window opens click the Overview tab Select the appropriate connection Name from the list and then click the Configure button 5 When the Network...

Page 170: ...y select Statically assigned IP Address if you have a static IP address Fill in the IP Address Subnet Mask and Hostname fields 7 Click Next to save the changes and close the Network Card Setup window...

Page 171: ...and close the window Verify the Settings Click the KNetwork Manager icon on the Task bar to check your TCP IP properties From the Options sub menu select Show Connection Information When the Connectio...

Page 172: ...Appendix B Setting Up Your Computer s IP Address NBG7815 User s Guide 172...

Page 173: ...could void the user s authority to operate the device This product has been tested and complies with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules These limits a...

Page 174: ...tyr udstyr overholder de v sentlige krav og vrige relevante krav i direktiv 2014 53 EU National Restrictions In Denmark the band 5150 5350 MHz is also allowed for outdoor usage I Danmark m frekvensb n...

Page 175: ...ming is met de essenti le eisen en de andere relevante bepalingen van richtlijn 2014 53 EU Polski Polish Niniejszym Zyxel o wiadcza e sprz t jest zgodny z zasadniczymi wymogami oraz pozosta ymi stosow...

Page 176: ...collection of your product and or its battery will help save natural resources and ensure that the environment is sustainable development Die folgende Symbol bedeutet dass Ihr Produkt und oder seine...

Page 177: ...chase should the product have indications of failure due to faulty workmanship and or materials Zyxel will at its discretion repair or replace the defective products or components without charge for e...

Page 178: ...d to the purchaser To obtain the services of this warranty contact your vendor You may also refer to the warranty policy for the region in which you bought the device at http www zyxel com web support...

Page 179: ...e 11 Application Layer Gateway see ALG applications NBG7815 12 ARMOR mobile app 17 Auto IP Change 16 conditions 16 B bandwidth WiFi 36 bandwidth capacity cable type 12 Bluetooth LED behavior 21 bridge...

Page 180: ...tion 13 dual band gateway 13 dual band WiFi 13 Dynamic DNS enable first 68 Dynamic DNS screen 101 DynDNS 132 134 DynDNS see also DDNS 132 134 E encapsulation method 83 encryption 108 ESSID 149 Etherne...

Page 181: ...problem 148 Internet access application 12 Internet connection configure 83 slow or intermittent 149 Internet Connection screen 85 Internet Control Message Protocol ICMP 130 Internet Protocol version...

Page 182: ...17 managing NBG7815 good habits 17 managing the device using the Web Configurator See Web Configurator Maximum Transmission Unit MTU 90 MBSSID 11 Media Access Control 114 media client 14 media file 14...

Page 183: ...PIN WPS 18 PIN Personal Identification Number 109 ping 149 Point to Point Protocol over Ethernet 88 pop up window web browser 47 port Ethernet WAN 20 22 LAN 20 22 USB 20 22 port forwarding 94 port for...

Page 184: ...12 Service Set IDentity See SSID Session Initiation Protocol SIP 97 SIP ALG 97 SMB 63 SMB server free 63 SNMP ALG 97 speed test run 34 SSID 107 112 SSID Service Set IDentifier 113 SSLv3 TLSv1 protocol...

Page 185: ...ide Area Network 82 WAN information 137 WAN IP address 83 WAN MAC address 83 warranty note 178 Web Configurator 17 access in bridge mode 59 how to access 47 overview 47 WiFi dual band 13 WiFi adapter...

Page 186: ...ew 24 setup 17 workgroup 62 name 62 Windows 62 WPA PSK WiFi Protected Access Pre Shared Key 108 WPS activate 19 WPS WiFi Protected Setup 13 WPS button in Web Configurator 19 WPS in process LED 21 WPS...

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