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ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0
Audio Library
Music On Hold
Path:
Telephony -> Audio Library -> Music On Hold
Music On Hold(MOH) is commonly known on an IPPBX system allows audio files (such as WAV or MP3 files) to be
uploaded to the IPPBX system and played back when a caller is placed on hold or is waiting in a queue.
Audio files are managed by folder basis. You may use the system default MOH folder as on hold music or you may
create new folders and upload your custom music files. Please first click on
to create a new MOH
folder.
Give this folder a name and set the playback mode as shuffle (random playback) or in turn (playback in order).
Once done click on “Submit”.
Now click on
button to upload audio files to the newly created folder one by one.
Supported File Format: MP3, WAV(8KHz, 16bit, Mono)
IVR Prompts
Path:
Telephony -> Audio Library -> IVR Prompts
To configure an IVR menu on CooVox IPPBX system you'll first need to record your IVR prompts, these IVR prompts
will communicate with the callers about the menu options that they have e.g. press one for sales.
Always be sure that the recorded IVR prompts will match the options to be set up in the IVR. If you change your
IVR options, don't forget to change your recording!
The IVR prompts are pre-recorded and then uploaded to the CooVox series IPPBX system.
Summary of Contents for CooVox T Series
Page 1: ...Software version v3 0 2 ...
