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ZYCOO CooVox T-series IP Phone System Admin User Guide v4.0.0
waiting in the queue.
n
Broadcast Frequency(Sec):
To defines how often to announce queue position and estimate hold time.
l
Periodic Announcements
can be used to periodically playback a voice prompts to the callers waiting in the
queue.
n
Repeat Frequency(Sec): The time interval to repeat this periodic announcements.
n
Announcements Prompts: To select a voice prompts to be periodically played to the waiting callers.
After setting up call queue, you may use internal extensions (non-agent extensions) to call the queue number to
verify the queue settings.
Time Conditions
Path:
Telephony -> Inbound Control -> Time Conditions
Time conditions in CooVox series IPPBX allow you to control what happens to inbound calls both during and
outside (weekends/holidays) normal business hours.
Time condition settings include Time Rule, Weekday and Holiday settings.
l
Time Rule:
l
Weekdays:
l
Holidays:
To create a time rule you need first set up weekdays and holidays.
To set up weekdays you may modify the default one or create a new one by clicking on
Add
button.
This example shows the company opens from Monday to Friday. On each weekday, it opens from 9 am to 12 pm,
after a 2-hour break then opens from 2 pm to 6 pm. Any other time duration unspecified will be considered as
non-business hours.
In order to exclude holidays from the weekdays, you’ll also have to set up holidays.
Summary of Contents for CooVox T Series
Page 1: ...Software version v3 0 2 ...
