114
115
Problem
Possible Causes
Possible Solution
Unable to
select certain
features
Your service provider does not support
these features, or you have not
applied for services that provide these
features.
Contact your service provider.
Cannot charge
the battery
The battery or battery charger is
damaged.
Contact the dealer.
The phone’s temperature is below 32°F
(0°C) or higher than 113°F (45°C).
Adjust the battery charging
environment to avoid
extremes of temperature.
Poor contact between the battery and
charger.
Check all connectors to ensure
that all connections have been
properly made.
Problem
Possible Causes
Possible Solution
Shortened
standby time
The standby time is related to your
service provider system configuration.
The same phone used with different
service providers’ systems will not
provide exactly the same length of
standby time.
If you are located in an area
where signaling is weak,
temporarily power off the
phone.
The battery is depleted. In high
temperature environments, battery life
will be shortened.
Contact the dealer to change a
new battery.
If you are not able to connect to the
network, the phone will continue
to send out signals as it attempts
to locate a base station. Doing so
consumes battery power and will
consequently shorten standby time.
Change your location to
one where the network is
accessible, or temporarily turn
off your phone.
Cannot turn
your phone on Battery power has been depleted.
Recharge the phone’s battery.
nano-SIM card
error
The nano-SIM card has malfunctioned
or is damaged.
Take the nano-SIM card to your
service provider for testing.
The nano-SIM card is inserted
improperly.
Insert the nano-SIM card
properly.
Debris is on the nano-SIM card
contacts.
Use a soft, dry cloth to clean
the nano-SIM card contacts.
Troubleshooting
Troubleshooting
