Error Messages
Troubleshooting
Disposal
17
Page 38
Loss of function
handpiece
In the status bar the message "Ready" appears and no pulse is triggered in
spite of activating the footswitch
Possible cause 1
Handpiece/footswitch not properly connected or defective.
Remedy for cause 1:
Make sure that the footswitch and handpiece are correctly connected. The
plugs must be fully inserted.
Check the cable of the footswitch for damage or kinks. In the case of visible
damage, replace the footswitch.
Check whether the dome of the footswitch can be moved or is blocked.
Remedy the blockage if possible.
Possible cause 2
Program settings incorrect.
Remedy for cause 2
Check whether the pulse energy is set, and if not, set it.
Handpiece
malfunction
Irregular emission of the shockwaves / excessive heating of the handpiece
Possible cause 1
Wear to the applicator head / restricted movement due to wear.
Remedy for cause 1:
The applicator heads are wear parts and must be replaced after a certain
number of pulses.
Removal of wear parts:
Remove the applicator head from the handpiece and thoroughly clean the rear
dome. Then hold the handpiece without applicator head with the opening
facing downwards. With the frequency set to 2 or 5 Hz at the lowest energy
level, trigger a small number of shocks (maximum 10). Then attach the
applicator head again.
If the malfunction still occurs, the applicator head must be replaced.
Possible cause 2:
Wear of shock wave generator
Remedy for cause 2:
The shockwave generator is a wear part and should be replaced after two
million shocks.
Check the total number of pulses of the device in the configuration menu.
If the total number of pulses of two million has been reached or exceeded, the
shock wave generator must be replaced.
To replace the shockwave generator, please contact your sales representative
or the headquarters in Neu-Ulm.