CoolSculpting® Elite
System User Manual
43
CS-UM-CM3-02-EN-D
System Messages
If the system encounters a problem, it displays a message to help you diagnose and resolve the issue.
The system provides four types of messages:
•
Recoverable exceptions:
•
Error messages affecting only Applicator A or B:
•
Error messages for the System:
See Table 13
•
Software launch messages
: See Table 14.
•
System Notification Text
: See Table 15
The system messages include a ZELTIQ code and a Customer Service code. These codes are written
together using the format Z###-YYY, where:
•
Z### is the ZELTIQ code (Z followed by a three-digit number)
•
YYY is a three-digit Customer Service code that follows the ZELTIQ code
When a recoverable exception or an error message occurs, carry out the recommended action, if any. If
the problem persists, record both codes and contact Customer Service (see page 5). The codes help
Customer Service identify and resolve the issue.
For assistance with any message not listed here, contact Customer Service (see page 5).
Table 11: Recoverable Exceptions
ZELTIQ
Code
Message text
Action
Z401
Applicator error. Z401-YYY
Disconnect and reconnect the applicator.
Disconnect and reconnect the applicator.
Z402
The card expired. Z402-YYY
Connect a new card.
Remove the card from the applicator and
insert a new card.
Z404
The card and applicator are incompatible.
Z404-YYY
Remove the card from the applicator. Insert a
card that is appropriate for the applicator type.
Z405
Applicator software error. Z405-YYY
Replace the applicator.
Use another applicator.
Z406
Card error. Z406-YYY
Disconnect and reconnect the card.
Remove and reinsert the card.
