36
ZCM3821-001_v01
PROBLEMS, POSSIBLE CAUSES AND REMEDIES
Problem
Problem
Problem
Espresso/coffee not hot enough.
●
Cups too cold.
●
Warm up cups with hot water.
●
Increase the coffee temperature: see section “SETTING AND STORING THE
COFFEE TEMPERATURE”.
Espresso/coffee too weak.
●
Not enough coffee powder used.
●
Measure coffee properly: top up with max. 1 measuring spoon of coffee beans.
●
Set ground coffee quantity higher.
●
Vary grinding fineness.
●
Try a different coffee sort.
●
Coffee type changed, setting changed.
●
Take the automatic grinding quantity correction into consideration: see section
“PREPARING COFFEE WITH WHOLE COFFEE BEANS” under Notes.
Very loud noise during grinding.
●
Grinding mechanism clogged by foreign
matter.
●
Send the coffee machine to customer service for inspection.
●
The coffee machine can still be operated with powder coffee.
No milk froth or milk not dispensed.
●
Milk system not correctly connected.
●
Check milk system connection: see section “CONNECTING THE MILK SYSTEM”,
“REMOVING AND CLEANING THE COFFEE DISPENSING UNIT”, “CLEANING
THE HOSE DISTRIBUTION SYSTEM” und “INSTALLING THE COFFEE
DISPENSING UNIT”.
●
Milk frother is not completely inserted.
●
Checking the milk frother: see section “CLEANING THE NOZZLE OF THE MILK
FROTHER”.
●
Milk tube bent.
●
Relocate the milk hose: see section “CLEANING THE HOSE DISTRIBUTION
SYSTEM”.
●
Milk container is empty.
●
Fill milk container.
●
Milk system clogged.
●
Clean froth nozzle: see section “CLEANING THE NOZZLE OF THE MILK
FROTHER”.
●
Steam outlet of the coffee machine is
blocked.
●
Descaling the coffee machine: see section “RUNNING THE DESCALING
PROGRAM”.
Low quality froth.
●
Milk too warm, too old or fat content too
high.
●
Use cold, low-fat milk.
●
Froth nozzle is dirty.
●
Clean froth nozzle: see section “CLEANING THE NOZZLE OF THE MILK
FROTHER”.
●
Milk system is dirty.
●
Clean milk system: see section “MILK SYSTEM CLEANING PROGRAM”.
●
Steam outlet of the coffee machine is
blocked.
●
Descaling the coffee machine: see section “RUNNING THE DESCALING
PROGRAM”.
Display shows “Water tank empty” even
though the tank is full.
●
Air in system.
●
Dispense a little hot water: see section “HOT WATER PREPARATION”.
●
Water system clogged.
●
As a precautionary measure, run the cleaning or descaling program: see sections
“RUNNING THE CLEANING PROGRAM”. and “RUNNING THE DESCALING
PROGRAM”.
“Empty grounds container” is displayed
outside the allowed dispensed quantities
(6-14).
●
Waste container was emptied while the
coffee machine was switched off
●
Empty the waste container only when the coffee machine is switched on.
●
Depending on grinding fineness and coffee
filling level, different size coffee ground waste
is formed, resulting in emptying cycles other
than indicated.
Water in the waste container.
●
Water leaks into the waste container during
each rinsing process.
●
No remedy necessary (technical reasons).
Coffee dispensing too slow.
●
Grinding fineness set too fine.
●
Set coarser grinding fineness.
●
Grinding quantity set too high.
●
Set ground coffee quantity lower.
●
Water system is calcified.
●
Start the descaling program.
Water runs into the waste container instead of
through the coffee spout during rinsing when
switching the coffee machine on and off.
●
Brewing unit is blocked or maladjusted.
●
Remove and clean the brewing unit. If the brewing unit is closed, open before
cleaning. Unscrew the brewing unit at the black tooth pin. An opened brewing unit is
illustrated in section “CLEANING THE BREWING UNIT”.
Coffee machine cannot be switched on.
●
Not plugged in.
●
Insert the mains plug.
Coffee dispensing is very uneven or only
one-sided.
●
Spout is clogged or blocked by foreign
bodies (e.g., coffee bean or similar).
●
Pull the coffee spout upwards and clean the inside or remove the foreign body
(e.g., coffee bean).
Ecology – environment protection
Each user can protect the natural environment. It is neither difficult nor expensive.
In order to do it: put the cardboard packing into recycling paper container;
put the polyethylene (PE) bags into container for plastic.
When worn out, dispose the appliance to particular disposal centre, because
of the dangerous elements of this appliance, which can be hazardous for
natural environment.
Do not dispose the appliance with the municipal waste!
The importer/manufacturer does not accept any liability for any damages resulting from unintended use
or improper handling.
The importer/manufacturer reserves his rights to modify the product any time in order to adjust it to
law regulations, norms, directives, or due to construction, trade, aesthetic or other reasons, without
notifying in advance.