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CONFIDENTIAL
DOC-USR-0018-09
____________________________________________________________________________________
Z3 Technology, LLC
♦
100 N. 8th St. STE 250
♦
Lincoln, NE 68508-1369 USA
♦
+1.402.323.0702
APPENDIX B: Troubleshooting
Problem:
Web interface does not come up
-Is the Ethernet cable plugged into the Z3-DME-01 solidly (do you see the link light on the Ethernet
cable which indicates data is being transmitted)?
-Does the Z3-DME-01 IP address and PC IP address have the same first two values (or, if netmask is
set to 255.255.255.0, the same first three values)?
-Do the Z3-DME-01 and the PC running VLC have the same netmask? (Default value in the Z3-DME-01
is 255.255.0.0)
-Can the Z3-DME-01 and the PC see each other?
-Try pinging the Z3-DME-01 from the PC.
-Try pinging the PC from the Z3-DME-01 (serial interface required for this – see Z3 Technology
for more details).
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the board without any routers, etc.
Problem:
Do not see video in VLC (UDP)
-Does the IP address set in “Dest Address” equal the IP address of the PC running VLC?
-Does the port number in “Dest Port” equal the value entered in the URL for VLC?
-Does the video coming out of the source match the resolution in the encoder settings?
-Is the PC fast enough for 1080p decode on VLC?
-Does the PC have enough DDR to handle 1080p decode on VLC?
-Is VLC version 1.1x or later?
Problem:
Do not see video in VLC (RTP)
-Is the VLC version recent enough to support RTSP addresses (2.1.5 or newer)?
For information regarding your hardware warranty, please visit:
http://Z3technology.com/support/hardware-warranty/
When contacting Z3 Support for additional support, please capture and include a log file with the
diagnostic level set to analysis.
