Yeastar Technology MyPBX U520 Installation Manual Download Page 1

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MyPBX U520 Installation Guide

http://www.yeastar.com 1/17

MyPBX U520 Installation Guide

Version: V1.1

Yeastar Technology Co., Ltd

Date: 9

, Aug, 2013

Summary of Contents for MyPBX U520

Page 1: ...MyPBX U520 Installation Guide http www yeastar com 1 17 MyPBX U520 Installation Guide Version V1 1 Yeastar Technology Co Ltd Date 9th Aug 2013 ...

Page 2: ...2 INSTALLATION INSTRUCTIONS 8 3 2 1 Connection of Ethernet Ports 8 3 2 2 Connection of E1 T1 FXO GSM UMTS BRI ports 8 3 2 3 Connection of FXS ports 11 3 2 4 Power Connection 12 3 2 5 Overall Flow Chart 12 4 MYPBX U520 BASIC CONFIGURATIONS 13 4 1 FACTORY DEFAULTS 13 4 2 LOGGING IN THE WEB CONFIGURATION PANEL 13 4 3 NETWORK SETTINGS 15 4 4 EXTENSIONS SETUP AND MANAGEMENT 15 4 5 CONFIGURING TERMINALS...

Page 3: ...r future expansion For example if 2 more PSTN lines are required they needn t bother to buy a new PBX Just add another O2 module 2 FXO ports is OK Also the new user account is free of charge The company is not going to pay any license fees for new employees Moreover MyPBX U520 has perfect interoperability with mainstream IP Phone brands such as Yealink Snom Grandstream Aastra Polycom and Cisco Aut...

Page 4: ... there is any problem please contact your provider Item Unit QTY Description MyPBX U520 PC 1 MyPBX U520 main box Power cord PC 1 For the input of 220V AC power Warranty card PC 1 With Series Number printed for Repair Return CD PC 1 including all the MyPBX User Manuals and relative documents phone line PC 2 Network Cable PC 1 Serial Line PC 1 SATA data line PC 2 SATA power cord PC 1 Mounting ear PC...

Page 5: ... U520 Installation Guide http www yeastar com 5 17 2 Hardware Specifications 2 1 Overview Figure 2 1 MyPBX U520 2 2 LED Indicators and Ports Figure 2 2 MyPBX U520 Front Panel Figure 2 3 MyPBX U520 Rear Panel ...

Page 6: ...cted and the FXS port is in use Ports Description RJ11 ports FXO port red light For the connection of PSTN lines or FXS ports of traditional PBX MyPBX users could make or receive calls via FXO port FXS port green light For the connection of analog phones BRI port orange light For the connection of ISDN BRI lines MyPBX users could make or receive calls via BRI port Note The sequence number of the p...

Page 7: ...cations and Operating Environment Description Size L 438 W 280 H 44 mm Power Supply 220V 50 60Hz Operating Temperature 0 C 50 C 32 F 122 F Storage Temperature 10 C 65 C 14 F 149 F Operating Humidity 5 90 Non condensing Storage Humidity 0 95 Non condensing Weight 3 4kg ...

Page 8: ...avoid any accident that might cause damage If placed on the desktop please ensure it is horizontally placed 3 2 Installation Instructions After placing MyPBX U520 in a suitable place please connect the power adapter and all other cables to complete the installation 3 2 1 Connection of Ethernet Ports MyPBX U520 provides two 10 100 1000M adaptive RJ45 Ethernet ports that is LAN port and WAN port WAN...

Page 9: ... the No 1 and No 2 pins of MyPBX U520 E1 port is for receiving data No 1 for receiving data No 2 for receiving data while No 4 and No 5 is for transmitting data No 4 is for transmitting data No 5 is for transmitting data When connected to the E1 line RX of E1 port should be connected to TX of E1 line RX of E1 port should be connected to TX of E1 line TX of E1 port should be connected to RX of E1 l...

Page 10: ...nal PBX with a phone line For instance if No 2 and No 4 connectors are FXO ports the connection could be depicted as below Figure 3 3 Connection of FXO ports and status LED 3 Connection of GSM UMTS ports If No 3 and No 7 connectors are GSM UMTS Ports the steps of connection are as below Step 1 Open the Upper case of MyPBX U520 Step 2 Insert the SIM card as below Figure 3 4 Inserting the SIM Card ...

Page 11: ...and Status LED 4 Connection of BRI ports The BRI port could be connected to the BRI line and the BRI port of a traditional PBX with a BRI RJ45 RJ11 cable For instance if No 14 and No 16 connectors are BRI ports the connection could be depicted as below Figure 3 6 Connection of BRI ports and Status LED 3 2 3 Connection of FXS ports The FXS port could be connected to an analog phone with a phone lin...

Page 12: ...atus LED 3 2 4 Power Connection Once users have made sure that device installation cable connection and power type is correct please switch on the power Then MyPBX U520 will start booting In the meantime users would see that the POWER and RUN indicator lights would turn on Please switch off the power before plugging or unplugging the cables 3 2 5 Overall Flow Chart Figure 3 8 Overall Flow Chart ...

Page 13: ... use these extensions directly edit or delete them Their extension numbers are 300 305 6 numbers in a row whose passwords are pincode respective extension number 4 2 Logging in the Web Configuration Panel Firstly please check if the IP address that assigned to the network port LAN or WAN is in the same segment with the PC and which can be connected when commit Ping MyPBX IP address command Start t...

Page 14: ...one Password etc internal settings Web access port User extension range Business hours Conference room Paging and intercom Music on Hold etc inbound routes outbound routes user account management add or delete an extension account IP restriction features setup etc extended function management Call queue Conference room IVR etc call logs Search Download firmware update and reset etc Please note tha...

Page 15: ...to make the new changes take effect 4 4 Extensions Setup and management MyPBX has already set up 6 extensions which are extensions 300 305 by default The password is pincode extension number It s up to the user to decide whether to directly use these default extensions or after changing the password Of course they could be deleted The admin could add edit or delete the extensions via the Web Confi...

Page 16: ... new prefix instead of the digit 9 when making outbound calls 3 Inbound calls When the user calls the trunk number of the PSTN line MyPBX would route the call to IVR the welcome prompt by default Then the user can dial the extension number following the prompt 4 7 Reset to Factory Defaults If you forget the new IP address or the password of admin or in other cases that you would like to restore th...

Page 17: ...nly explains the installation and basic settings of MyPBX U520 for making and receiving calls For more functionality and advanced settings of MyPBX U520 please refer to the relative documents as below MyPBX U520 Datasheet MyPBX U520 Administrator s Guide MyPBX U520 Extension User s Guide The End ...

Page 18: ...U5 series Administrator s Guide Version 14 18 0 22 Yeastar Technology Co Ltd ...

Page 19: ...tatus 16 5 System 17 5 1 Network Preferences 17 5 1 1 LAN Settings 17 5 1 2 WAN Settings 18 5 1 3 DHCP Server 19 5 1 4 VLAN Settings 20 5 1 5 VPN Settings 22 5 1 6 DDNS Settings 23 5 1 7 Static Route 23 5 2 Firewall Settings 25 5 2 1 Firewall Rules 25 5 2 2 IP blacklist 27 5 3 System Preference 28 5 3 1 Password Settings 28 5 3 2 Date and Time 30 5 3 3 Firmware Update 30 5 3 4 Backup and Restore 3...

Page 20: ...bound Routes 92 6 5 Audio Settings 98 6 5 1 Custom Prompts 98 6 5 2 Music on Hold Prompts 99 6 5 3 System Prompts Settings 100 6 6 Basic Settings 101 6 6 1 General Preferences 101 6 6 2 Business Hours 103 6 6 3 Feature Codes 105 6 6 4 Voicemail Settings 108 6 7 Advanced Settings 111 6 7 1 SIP Settings 111 6 7 2 IAX Settings 117 6 7 3 Blacklist 118 6 7 4 Callback Settings 119 6 7 5 DNIS Settings 12...

Page 21: ...t password for SSH 144 3 Security Configuration for Extensions 145 3 1 Change the default SIP Port 145 3 2 Disable guest calls 146 3 3 Security Configuration for remote extensions 147 3 4Set a robust password and enable IP restriction for extensions 147 4 Setup Proper Firewall Rules 148 5 Alert Settings 156 APPENDIX C How to Configure external storage 159 APPENDIX D How to Configure NAT setting 16...

Page 22: ...rated in a commercial environment This equipment generates uses and can radiate radiofrequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own ex...

Page 23: ... Call Routing Route by Caller ID Call Transfer Spy functions Call Waiting Skype Integration Skype Connect Caller ID Three way Calling Call Back Mobility Extension Conference External Storage Speed Dial DDNS Define Office Time OpenVPN Direct Inward System Access DISA T 38 DIDs Voicemail Distinctive Ringtone VLAN Do Not Disturb DND WAN Dial by Name PPPoE Firewalls Static Route More info MyPBX U500 h...

Page 24: ...or Appearance Front Panel Figure1 1 MyPBXU5XX Front Panel No Indication 16 Green LEDs 16 RJ11 ports E1 T1 interface None E1 T1 available in MyPBX U500 1 E1 T1 available in MyPBX U510 2 E1 T1 available in MyPBX U520 Console port RJ45 WAN port LAN port USB port Reset Button Power and Run indicator ...

Page 25: ...MyPBX U5XX Administrator s Guide www yeastar comPage8 2 System Setup 2 1 Connection Drawing Figure 2 1 U5XX Connection Drawing ...

Page 26: ... interface and LED indicator Plug Ethernet line into MyPBX s Ethernet port and then connect the other end of the Ethernet line with a hub switch router LAN or WAN Once connected check the status of the LED indicator A yellow LED indicates the port is in the connection process and a green LED indicates the port is properly connected ...

Page 27: ... connect the MyPBX unit to a power outlet 1 Connect the small end of the power cable to the power input port on the MyPBX back panel and plug the other end of the cable into a 100V 240V AC power outlet 2 Check the Power LED on the front panel A solid green LED indicates that power is being supplied correctly ...

Page 28: ...rts multiple administrators in hierarchical mode Administrator General Manager CDR Manager Administrator have all the authority Username admin Password password General Manager have basic authority without the advanced authority to create VoIP trunks reset update backup and restore MyPBX Username user Password password You should enable this account before you use it CDR Manager only have the auth...

Page 29: ...MyPBX U5XX Administrator s Guide www yeastar comPage12 This is the welcome page of MyPBX U5XX after successful login Figure 3 2 Welcome Page ...

Page 30: ...atus of extension trunk and network and system information 4 1 Line status In this page we can check the status of extension and trunks 4 1 1 Extension Status Figure 4 1 Extension Status Page MyPBX Status Description Extensions 1 Extension is unavailable 2 Extension is idle 3 Extension is ringing 4 Extension is busy 5 Extension is on hold ...

Page 31: ...ed Registered Successful registration trunk is ready for use Request Send Registering Waiting Waiting for authentication Service Provider Status OK Successful registration trunk is ready for use Unreachable The trunk is unreachable Failed Trunk registration failed FXO Trunk Status Idle The port is idle Busy The port is in use Disconnected The port hasn t connected to the PSTN line More detail mess...

Page 32: ...o signal Poor Average Good Excellent BRI Trunk Status Ok The ports connect correctly Disconnected The port hasn t connected to the BRI line or the signaling mismatch E1 Trunk Connect Alarm Comment The port doesn t have E1 line connected E1 line has been connected to the port PRI is in corresponding or can t communicate Succeed ...

Page 33: ...ersion and the network status of LAN and WAN ports 4 2 1 System Info In this page we can check the hardware firmware version or the disk usage of MyPBX Figure 4 3 System Information 4 2 2 Network Status In this page the IP address of LAN and WAN port will appear if OpenVPN is configured well the information will be displayed here too Figure 4 4 Network Status ...

Page 34: ... 1 1 LAN Settings Figure 5 1 LAN Settings DHCP If this option is set MyPBX will use DHCP to get an available IP address from your local network Not recommended or you cannot access MyPBX without the right IP address Enable SSH This is the advance way to access the device you can use the putty software to access the device In the SSH access you can do more advanced settings and debug Disabled by de...

Page 35: ...Mask Set the subnet mask for MyPBX Gateway Set the gateway for MyPBX Primary DNS Set the primary DNS for MyPBX Secondary DNS Set the secondary DNS for MyPBX IP Address2 Set the second IP Address for MyPBX Subnet Mask2 Set the second subnet mask for MyPBX 5 1 2 WAN Settings Figure 5 2 WAN Settings It supports three connection types DHCP obtain an IP automatically PPPoE Static IP Address Notes ...

Page 36: ...e IP Address Step3 Enter the Subnet Mask Step4 Enter the Gateway Address Step5 Enter the Primary DNS and Secondary DNS Step6 Click the Save button to save the settings Step7 Reboot the device Step8 Check the WAN s Status Status Network status PPPoE If your DSL provider says that you are connecting through PPPoE or if you normally enter a user name and password to access the Internet perform these ...

Page 37: ... but cannot be regarded as a router Figure 5 3 DHCP Server Settings 5 1 4 VLAN Settings A VLAN Virtual LAN is a logical local area network or LAN that extends beyond a single traditional LAN to a group of LAN segments given specific configurations Note MyPBX U5XX is not the VLAN server a 3 layer switch is still needed please configure the VLAN information there first then input the details in MyPB...

Page 38: ...PBX VLAN over Lan NO 2 Click the NO 2 you can edit the first VLAN over Lan VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for MyPBX VLAN over Lan VLAN Subnet Mask Set the Subnet Mask for MyPBX VLAN over Lan Default Gateway Set the Default Gateway for MyPBX VLAN over Lan 2 VLAN Over Wan NO 1 Click the NO 1 you can edit the...

Page 39: ...Settings A virtual private network VPN is a method of computer networking typically using the public internet that allows users to privately share information between remote locations or between a remote location and a business home network A VPN can provide secure information transport by authenticating users and encrypting data to prevent unauthorized persons from reading the information transmi...

Page 40: ... User Name User name the DDNS server provides to you Password User account s password Host Name Note DDNS allows you to access your network using domain names instead of IP address The service manages changing IP address and updates your domain information dynamically You must sign up for service through dyndns org freedns afraid org www no ip com www zoneedit com 5 1 7 Static Route MyPBX will hav...

Page 41: ...k portion Gateway Define which gateway MyPBX will go through when access to the destination network Metric The cost of a route is calculated by using what are called routing metric Routing metrics are assigned to routes by routing protocols to provide measurable statistic which can be used to judge how useful how low cost a route is Interface Define which internet port to go through 2 Static Route...

Page 42: ...ria 5 2 1 Firewall Rules Figure 5 8 Firewall Settings 1 General Settings Enable Firewall Enable the firewall to protect the device Disable Ping Enable this item net ping from remote hosts will be dropped Drop All When you enable Drop All feature system will drop all packets or connection from other hosts if there are no other rules defined To avoid locking the devices at least one TCP accept commo...

Page 43: ... IP The IP address for this rule The format of IP address is IP mask E g 192 168 5 100 255 255 255 255 for IP 192 168 5 100 E g 216 207 245 47 255 255 255 255 for IP 216 207 245 47 E g 192 168 5 0 255 255 255 0 for IP from 192 168 5 0 to 192 168 5 255 MAC Address The format of MAC Address is XX XX XX XX XX XX X means 0 9 or A F in hex the A F are not case sensitive Note The MAC address will be cha...

Page 44: ...handled per unit time For example if you configure it as below Port 8022 Protocol TCP Rate 10 min Then it means maximum 10 TCP connections can be handled in 1 minute The 11th connection will be dropped 5 2 2 IP blacklist You can set some packets accept speed rules here When a IP address which hasn t been accepted in common rules sends packets faster than the allowed speed it will be set as black I...

Page 45: ...ds 2 IP blacklist The blocked IP address will display here you can delete it as you wish 5 3 System Preference In this page we can set other system preference like the password for admin account system date and time firmware update hot standby backup and restore reset and reboot 5 3 1 Password Settings MyPBX has 3 accounts admin user and cdr User and cdr account is disabled by default Admin accoun...

Page 46: ...password and new password click Save The system will then prompt you to re login using your new password After you enter the new password MyPBX will prompt the password strength It is recommended that you use numbers upper case letters and lower case letters to increase the security Figure 5 14 Modify user s Password After enabling user account you can log in MyPBX using user user account can chan...

Page 47: ... 5 3 2 Date and Time Set the date and time for MyPBX Figure 5 16 Configuring Date Time Time Zone You can choose your time zone here Daylight Saving Time Set the mode to Automatic or disabled Automatically Synchronize With an Internet Time Server Input the NTP server so that MyPBX will update the time automatically Set Date Time Manually You can set the time to your local right time manually here 5...

Page 48: ... Or the system will get damaged 3 More information for the steps to update the firmware please refer to this link http www yeastar com download MyPBX U5XX MyPBX_U5XX_FirmwareUpgr ade_en pdf Figure 5 17 Firmware Update Page 5 3 4 Backup and Restore We can backup up the configurations before reset MyPBXU5XX to factory defaults and then restore it using this package Notes 1 Only configurations custom...

Page 49: ...rtually no loss of service This technique assures absolute reliability no matter what failure occurs In mission critical installations redundancy is a way to address possibility of any failure Note 1 Before enabling the Hot Standby feature please make sure that the two servers in the failover pair are the same model own the same modules installed in the same slots the same hardware configurations ...

Page 50: ...the currently activated unit Customer can register IP phones through this virtual IP address Please make sure the virtual IP address netmask is the same on both units but different from their former IP address Network Connection Detection Generally it requires the IP address of the router or gateway that connects both units MyPBX will connect another unit through this IP address Down Notification ...

Page 51: ...ing new calls Many interesting applications have been developed on top of Asterisk that take advantage of the AMI as their primary interface to Asterisk There are two main types of messages on the Asterisk Manager Interface manager events and manager actions The 3rd party software can work with MyPBX using AMI interface It is disabled by default If necessary you can enable it Figure 5 21 AMI Setti...

Page 52: ...e call would go to the forwarded number directly Attempts The attempts to dial a phone number when there is no answer Interval The interval between each attempt to dial the phone number Must be greater than 3 seconds the default value is 10 seconds Prompt Users will hear the prompt while receiving the phone notification 2 E mail Notification Settings Note Please ensure that all voicemail settings ...

Page 53: ...e IP address DATETIME Occurred USERNAME User name WEBLOGIN effective DESTMAC Attacks destination MAC IPATTACK effective DESTPORT Attacks destination Port number IPATTACK effective PROTOCOL Protocol type IPATTACK effective INTERFACE Network interface name IPATTACK effective Figure 5 23 IP Attack Configuration 2 WEBLOGIN Web Login Alert Notification Enter the password incorrectly five times to login...

Page 54: ...nternet Before that you need to grant the authority to the database user After entering Database Grant page clicking Add you can add a database user set user password and grant authority Figure 5 25 Database Grant Username password The 3rd party can use this username and password to access the MySQL Database there are 2 options CDR and Record If you choose CDR then this user has authority to check...

Page 55: ...rewall tab you can check firewall configuration and alert settings By clicking the relevant button you can enter the configuration page directly Service Figure 5 27 Security Center Service In Service tab you can check AMI SSH TFTP status For AMI SSH you can enter the according page by clicking the button in Setting column For TFTP you can directly disable or enable it Port Figure 5 28 Security Cen...

Page 56: ... the hard disk Disk Management You can format disk or clean up the disk here Note Please check if you need to back up these files before formatting or clearing up the hard disk Don t power off the device during the period Other Settings You can a Save Voicemails in the Disk b Save One Touch Recording Files in the Disk c Save CDR in the Disk If you want to enable auto recording please refer to Appe...

Page 57: ...e based on Windows operation system Before external storage can be properly configured an SMB share folder accessible from MyPBX must be set up on a Windows based machine Once that has been set up please follow the steps below Figure 5 30 External Storage Settings Step 1 Choose a window based computer that is always in service Step 2 Create a folder Step 3 Create a text file named status txt in th...

Page 58: ...e The user name used to log into the network share Leave this blank if it is not required Net DiskShare Password The password used to log into the network share Leave this blank if it is not required If configuringis correctly open your Windows share folder to see if the MyPBX backup files and folders has been created If the contents of the backup folder look similar to step3 page then you have su...

Page 59: ...outbound call control audio settings and the others When configured well we can make calls as scheduled 6 1 Extensions In this page we can configure the extensions details and provision the supported models automatically 6 1 1 FXS VoIP Extensions There are three types of extensions supported in MyPBX U5XX SIP IAX and analog extension Figure 6 1 Extension List ...

Page 60: ...two analog extensions in MyPBX U5XX if S2 module is installed to modify the extension number please delete it first then recreate it again 1 General Figure 6 3 Edit FXS Extension Extension The numbered extension i e 1234 that will be associated with this particular User Phone Port The extension correspond port ...

Page 61: ... ensure that all voicemail settings are properly configured on the System Settings Voicemail Settings page before using this feature 4 Flash Hook Flash Detection Sets the amount of time in milliseconds that must pass since the last hook flash event received by MyPBX before it will recognize a second event If a second event occurs in less time than defined byHook Flash Detection then MyPBX will ign...

Page 62: ...e Note This setting will not be valid for internal calls Other Settings Figure 6 4 FXS Extension Other Settings 7 Other options Call Waiting Check this option if the extension should have Call Waiting capability If this option is checked the When busy follow me options will not be available DND Don t Disturb User Web Interface Check this option to allow the user to login to the MyPBX User Web inte...

Page 63: ...er of your extension or dial out via outbound routes just like dialing from your extension Note If callback is enabled in the inbound route the mobility extension function of this inbound route will be disabled 11 Spy Settings MyPBX allows extension to monitor barge in other conversation Once this feature is enabled the extension has the ability to monitor barge in other calls using the feature co...

Page 64: ...spy it should dial 92501 to start monitor If 500 choose general spy it can dial 90501 91501 or 92501 to start monitor VoIP Extensions A VOIP extension is a SIP IAX Account that allows an IP Phone or an IP Soft Phone client to register onMyPBX Figure 6 5 VOIP Extension List We can click Add extension to start Figure 6 6 Add Edit VOIP Extension ...

Page 65: ...mail Check this box if the user should have a voicemail account Voicemail Access PIN The voicemail Password for this extension i e 1234 3 Mail Setting This option defines whether or not voicemails or faxes are sent to an Email Address as attachment Enable Send Voicemail Once enabled the voicemail will be sent to email as an attachment Email Address Email address used to receive the voicemail or Fa...

Page 66: ...AT device such as a broadband router If you have one way audio problems you usually have problems with your NAT configuration or your firewall s support of SIP and or RTP ports Qualify Send check alive packets to IP phones Enable SRTP Enable extension for SRTP RTP Encryption Transport This will be the transport method used by the extension The options are UDP default or TCP or TLS DTMF Mode RFC283...

Page 67: ...le The call waiting function of IP phone has higher priority than MyPBX s call waiting function DND Don t Disturb When DND is enabled for an extension the extension will be not available User Web Interface Check this option to allow the user to login to the MyPBX User Web interface which can be used to check voicemail and extension recordings Users may login MyPBX User Web interface by using their...

Page 68: ...mitted IP address Subnet mask The input format should be IP address Subnet mask e g 192 168 5 100 255 255 255 255 means only the device whose IP address is 192 168 5 100 is allowed to register this extension number e g 192 168 5 0 255 255 255 0 means only the device whose IP address is 192 168 5 XXX is allowed to register this extension number 10 Mobility Extension MyPBX allows you to use your mob...

Page 69: ... whisper spy it should dial 91501 to start monitoring If 500 choose barge spy it should dial 92501 to start monitor If 500 choose general spy it can dial 90501 91501 or 92501 to start monitor 6 1 2 Phone Provisioning The Auto Provision sub menu provides users a method to Auto Provision IP Phone after the Express Setup process Note Auto Provision functions fully test with these models Yealink T12 T...

Page 70: ... remote phone book and firmware upgrade Note if firmware download server is enabled IP phone will update the firmware automatically according the version and server you have configured during the provision process Figure 6 9 General Settings for Yealink 6 1 2 2 Aastra General Settings In this page you can configure it before provisioning Aastra IP phones including the items like general preference...

Page 71: ...sioning IP phone will download the phone book Figure 6 11 Phone Book 1 Add Contact Type There are three types None VIP and Deny list Blacklist Group There are 5 groups None Friends Family Work Colleagues list Nick Name You can set a nick name for this number Favorite Only works with snom phone Organization Input the organization of this contact Only works with snom phone ...

Page 72: ...Only works with snom phone First Name Input the first name of this contact Only works with snom phone Family Name Input the family of this contact Only works with snom phone Office Number Input the office number here Mobile Number Input the mobile number here Home Number Input the home number here Sub Number Add sub number of this contact Only works with snom phone Note Take some note of this cont...

Page 73: ... phones The format of phonebook should be xml Note All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this way 6 1 2 4 Configure phone Let s take provisioning Yealink as an example Create New Phone have two modes Create New phone in webpage and Upload the IP Phone s configure file Add new phone via webpage Click Add Phone and fill in the ...

Page 74: ...r disable this extension New Config If your IP phone s firmware version is above x 70 x x you should select Yes Or else it should be No MAC address Input the MAC address of IP phone Name Put the name of this Phone here Manufacturer You can choose the Manufacturer of IP phone Phone Type Choose the model of your phone Only for snom phone ...

Page 75: ...P Phone Auto answer Configure if auto answer is allowed for IP phone Phone book Enable the feature of phone book of IP phone Line You can set each line of IP phone for the account you want active or not Extension Selected the extension number for IP Phone Label It is shown on the LCD for users to identify the account Line Active You can choose on off to enable disable the account respectively 2 Co...

Page 76: ...tar comPage59 3 Memory key settings In this page we can configure the DSS keys of IP phone one by one Figure 6 15 Configure Memory Key 4 Line keys settings We can configure the line key settings for this IP phone Figure 6 16 Configure Line Key ...

Page 77: ... and input the corresponding information in the pop up window like figure 6 13 Figure 6 17 Not Configured Phone List 6 1 2 5 Upload a file Click Upload a file and choose the configure file of IP phone in the popup window Note the file format must be Yealink cfg file Snom htm file Grandstream xml file Please edit the configuration files in advance before uploading Figure 6 18 Upload Configuration F...

Page 78: ... the modules inside BRI trunk requires B2 module PSTN trunk requires the O2 while GSM UMTS trunk needs to install the GSM UMTS modules inside Note E1 T1 J1 trunk in MyPBX U5XX MyPBX U500 MyPBX U510 MyPBX U520 number of E1 T1 J1 0 1 2 Figure 6 19 Physical Trunk List E1 T1 trunk In this page we can configure the details of E1 trunk before configuring anything please make sure the cable is fine and y...

Page 79: ...62 Figure 6 20 E1 Trunk On the Physical Trunk page click Edit on the selected trunk and modify its properties in the popup window Figure 6 21 Edit E1 Trunk Trunk name Set the trunk name Signaling PRI NET PRI CPE MFC R2 SS7 Mode Type E1 T1 J1 Switch Type ...

Page 80: ...ines it is best to set the reset interval to never when installing a box in Israel Our past experience also shows that this parameter may also cause issues on local switches in the UK and China PRI Local Dial Plan Sets an option required for some rare switches that require a dial plan parameter to be passed This option is ignored by most BRI switches It may be necessary on a few pieces of hardware...

Page 81: ...coming in via this BRI trunk the International Prefix you have set here will be added before the CID So you can know this is an international call before you answer it National Prefix When there are national calls coming in via this BRI trunk the National Prefix you have set here will be added before the CID So you can know this is a national call before you answer it Local Prefix When there are L...

Page 82: ...nsion The extension make call out via BRI Trunk will display the associated DOD BRI Trunk Basic Rate Interface BRI 2B D 2B1D is an Integrated Services Digital Network ISDN configuration intended primarily for use in subscriber lines similar to those that have long been used for plain old telephone service The BRI configuration provides 2 bearer channels B channels at 64 kbit s each and 1 data chan...

Page 83: ...E ISDN BRI in TE mode and Point to Point BRI CPE PTMP ISDN BRI in TE mode and Point to multi Point BRI NET ISDN BRI in NET mode and Point to Point BRI NET PTMP ISDN BRI in NET mode and Point to multi Point Switch Type National National ISDN type2 common in the US ni1 National ISDN type 1 dms100 Nortel DMS100 4ess AT T 4ESS 5ess Lucent 5ESS euroisdn EuroISDN qsig D channel signaling protocol at Q r...

Page 84: ...tches that require a dial plan parameter to be passed This option is ignored by most BRI switches It may be necessary on a few pieces of hardware This option can almost always be left unchanged from the default Over Lap Dial Whether MyPBX can dial this switch using overlap digits If you need Direct Dial in DDI in German Durchwahl you should change this to yes then MyPBX will wait after the last di...

Page 85: ...e set here will be added before the CID So you can know this is a national call before you answer it Local Prefix When there are Local calls coming in via this BRI trunk the Local Prefix you have set here will be added before the CID So you can know this is a local call before you answer it Private Prefix When there are Private calls coming in via this BRI trunk the Private Prefix you have set her...

Page 86: ...circuit switched telephone networks Figure 6 24 PSTN Trunk Click edit to configure more details Figure 6 25 Edit PSTN Trunk Trunk Name A unique label used to identify this trunk when listed in outbound rules incoming rules etc E g pstn5 Volume Setting Used to modify the volume level of this trunk Normally this setting does not need to be changed ...

Page 87: ...ept any regular sound silence pattern that repeats Busy Count times as a busy signal If you specify Busy Pattern then MyPBX will further check the length of the tone and silence which will further reduce the chance of a false positive disconnect Frequency Detection Used for Frequency Detection Enable detecting the busy signal frequency or not Busy Frequency If the Frequency Detection is enabled yo...

Page 88: ...PBXU5XX if you have got the GSM UMTS module and SIM cards installed One GSM UMTS trunks support only one SIM card for one concurrent call Figure 6 26 GSM UMTS Trunk Click edit to configure more details Figure 6 27 Edit GSM UMTS Trunk Trunk Name A unique label used to identify this trunk when listed in outbound rules incoming rules etc E g GSM9 Volume Setting Used to modify the volume level of this...

Page 89: ... for authorization when you have bought a trunk from provide with IP address only please choose service provider trunk Figure 6 28 VOIP Trunk 6 2 2 1 VoIP Trunk In this page we can configure VoIP trunk SIP IAX you have got from provider with the authorization name and password Figure 6 29 VOIP Trunk 1 Add VoIP Trunk Input correct SIP information provide by VoIP provider Inaccurate information will...

Page 90: ...ls using the VoIP protocol SIP Provider Name A unique label to help you identify this trunk when listed in outbound rules incoming rules etc E g yeastar Hostname IP Service provider s hostname or IP address 5060 is the standardport number used by SIPprotocol Don t change this part if it is not required Domain VoIP provider s server domain name ...

Page 91: ...multaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Set as 0 to specify no maximum Caller ID Specify the caller ID to use when making outbound calls over this trunk The caller ID set in the extension screen will override the caller ID set in the VOIP trunk screen Please note that not all the service providers support this feature Contact your service p...

Page 92: ...rovider DTMF mode Set default mode for sending DTMF of this trunk Default setting rfc2833 DOD DOD Direct Outward Dialing means the caller ID displayed when dialing out before configure this please make sure the provider supports this feature Associated Extension The extension make call out via SIP Trunk will display the associated DOD 2 Add IAX trunk Input correct IAX information provided by VOIP ...

Page 93: ...s no required Maximum Channels Control the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Set as 0 to specify no maximum Caller ID Specify the caller ID to use when making outbound calls over this trunk The caller ID set in the extension screen will override the caller ID setting in the VOIP trunk screen Pleas...

Page 94: ... calls by using the VoIP protocol IAX Provider Name A unique label would help to you identify this trunk E g Provider2 Hostname IP Service provider s hostname or IP address Note 5060 is the standard port number used by SIP protocol 4569 is the standard port number used by IAX protocol Don t change this part if it is not required Maximum Channels Control the maximum number of outbound channels simu...

Page 95: ... is given by the SIP trunk provider The options are UDP default or TCP or TLS Qualify Send check alive packets to the sip provider DTMF mode Set default mode for sending DTMF of this trunk Default setting rfc2833 DOD DOD Direct Outward Dialing means the caller ID displayed when dialing out before configure this please make sure the provider supports this feature Associated Extension The extension ...

Page 96: ...Notes 1 The max number of outbound route is 64 2 If the dial patterns are the same in several routes MyPBX will choose the available routes from top to the last one 3 When you have created a new extension please edit the outbound route so that he can dial out too Figure 6 33 Outbound Route Page We can create outbound route or use the default route pstnout dial 9 numbers to dial out ...

Page 97: ...s outbound route There are a number of dial pattern characters that have special meanings X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any remaining digits For example 9011 will match any phone number that starts with 9011 excluding 9011 itself The will match none remaining digits and cau...

Page 98: ...o the phone number before the call is placed For example if a trunk requires 10 digit dialing but users are more comfortable with 7 digit dialing this field could be used to prepend a 3 digit area code to all 7 digit phone numbers before calls are placed Password The route password can be used to protect this route from being accessed without a password T 38 Support Enable T38 fax in this outbound...

Page 99: ...ure 6 36 Speed Dial Settings 2 Add new speed dial Source Number The speed dial number Destination Number The number you want to call E g The source number is 123 The destination number is 5503305 The prefix number is 99 You can use an extension with any type to dial 99123 then it will call to number 5503305 Note Don t forget to add the outbound dial prefix if you would like to dial the speed dial ...

Page 100: ...at Auto Attendant MyPBX will play an IVR recording and route the caller to the requested destination for example Welcome to XX company for sales press 1 for technical support press 2 for operator press 0 etc The system will transfer the call to corresponding extension according to DTMF digits inputted by the user Figure 6 37 IVR Page There is a default IVR here we can edit it directly or add IVR b...

Page 101: ...dial this extension number to reach the IVR from internal extension Name A name for the IVR Prompt The prompt recording that will be played when this IVR is reached Repeat Count The number of times that the selected IVR prompt will be played Key Timeout Wait for the user to enter a new extension for a specified number of seconds ...

Page 102: ... call to a DISA Connect to Queue Connect the call to a queue Connect to Faxes Connect the call to Faxes of extensions Dial by Name The callers can dial the name of an extension to connect to the corresponding extension Hung up Hang up the call Destination Where will MyPBX route the call when the action occurs Time Out Defines the timeout action A timeout occurs after the IVR prompt has finished pl...

Page 103: ...to help you identify this group in the group list Ring Group Number This option defines the numbered extension that can be dialed to reach this group Strategy This option sets the Ringing Strategy for this Group The options are as follows 1 RingAll Simultaneously Ring all available Extensions simultaneously 2 Ring Sequentially Ring each extension in the group one at a time Seconds to ring each mem...

Page 104: ...l members on this group fail to answer the call system will handle the call according to the selected destination 6 4 3 Queues Call Queues give users i e call centers an efficient means to have their calls answered in the order they were received to deliver top tier customer service Figure 6 41 Queue Page Call queues allow calls to be sequenced to one or more agents Notes 1 Dial Queue number to lo...

Page 105: ...MyPBX U5XX Administrator s Guide www yeastar comPage88 Figure 6 42 Add Edit Queue Queue Name A name for the Queue ...

Page 106: ...til one answers LeastRecent Ring the Agent which was least recently called FewestCalls Ring the Agent with the fewest completed calls Random Ring a Random Agent RRmemory Round Robin with Memory Remembers where it left off in the last ring pass 1 Agents This selection shows all users Selecting a user here makes them an agent of the current queue 2 Caller Position Announcements Announce Position Ann...

Page 107: ...s Yes Callers are forced out of a queue when no agents are logged in No Callers will remain in a queue with no agents Join Empty This option controls whether callers can join a call queue that has no agents There are two options Yes Callers can join a call queue with no agents or only unavailable agents No Callers cannot join a queue with no agents The default option is No Agent Announcement Annou...

Page 108: ...ay to hold meetings Conference agents can dial to access to the settings options and the admin can kick the last user out and can lock the conference room Extension This is the number dialed to reach this Conference Room Admin Admin can kick a user out and can lock the conference room Pin Set a PIN that must be entered in order to access this conference room i e 1234 Figure 6 44 Add Edit Conferenc...

Page 109: ...ation extensions during office hours or outside office hours Figure 6 45 Inbound Route List There is a default inbound route for all the trunks and set IVR as the destination you can edit it or create a new one for your demands When an incoming call arrives the system will first check fax detection then Holidays at last Business Days ...

Page 110: ...for this inbound route E g pstnin DID Number Define the expected DID Number if this trunk passes DID on incoming calls Leave this field blank to match calls with any or no DID info You can also use pattern matching to match a range of numbers The following patterns may be used X Any Digit from 0 9 Z Any Digit from 1 9 ...

Page 111: ...ID number Caller ID Number Define the Caller ID Number to be matched on incoming calls Leave this field blank to match any or no DID info You can also use a pattern match e g 2 345 X to match a range of numbers The following patterns may be used X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will matc...

Page 112: ... Days Office Hours Select one defined business days office hours Office Hours Destination Configure where to route the incoming calls during office hours End Calls Route the incoming calls to end calls System will auto hang up the call Extension Route the incoming calls to a specific extension Voicemail Route the incoming calls to extension s voicemail IVR Route the incoming calls to a specific IV...

Page 113: ...e the calls will be routed during Holidays Holiday Select which defined Holiday to use When a time is defined in both Business Days and Holidays it will be treated as Holidays Destination Configure where to route the incoming calls during holidays 5 Fax Detection Configure if detecting faxes in this inbound route Note Please choose IVR as the destination above before configure fax detection recomm...

Page 114: ... s voicemail as an attachment Note If you receive faxes with custom Email address the SMTP settings of Voicemail Settings should be configured successfully in advance If you receive faxes with E mail address configured in VOIP extension voicemail you should first make sure the tested email to your email address works fine ...

Page 115: ...confirm if it s a valid one you can also download it and save it as an backup Figure 6 47 Custom Prompts List 1 Record new Prompt Figure 6 48 Record a New Prompt The administrator can use this screen to record custom prompts by doing the following 1 Click Record New Custom Prompt 2 Input the desired file name on the popup window and choose an extension to call for recording such as 500 3 Click Rec...

Page 116: ...prompt Note The file size must not be larger than 1 8 MB and the file must be WAV format GSM 6 10 8 kHz Mono 1 Kb s Alaw Ulaw 8 kHz Mono 1 Kb s PCM 8 kHz Mono 16 Kb s 6 5 2 Music on Hold Prompts In this page we can upload the music on hold prompts Figure 6 50 Music on Hold List The administrator can upload on hold music as follows 1 Click Upload Music on Prompt 2 Click Browse to choose the desired...

Page 117: ...e language you need MyPBX can support American English Australian English Chinese Dutch French Canadian French German Greek Hungarian Italian Polish Portuguese Brazilian Portuguese Russian Spanish Mexican Spanish Turkish Thai and Korean currently Notes 1 Auto detection is highly recommended But if you prefer to download via HTTP or TFTP server please contact the local dealer for the prompts 2 When...

Page 118: ...eral settings of MyPBX Figure 6 53 General Settings 1 General Ring Timeout Number of seconds to ring a device before handling the call as per the extension s Follow Me settings Default value is 30s MAX call duration The absolute maximum amount of time permitted for a call A setting of 0 disables the timeout Default value is 6000s Maximum concurrent calls Maximum concurrent calls limits Default val...

Page 119: ...ension number directly Attended Transfer CallerID When transferring an incoming call using the attended transfer feature code or the transfer key of IP phone the Caller ID of transferee or transferer displayed on the screen of the callee The default display is the Caller ID of the initiator For example if extension 500 makes a call to extension 501 After 501 picks up the call 501 makes an attended...

Page 120: ...ion no available channel 2 Extension Preferences User Extensions The default value is 500 to 616 Ring Group Extensions The default value is 620 to 629 Paging Group Extensions The default value is 630 to 639 Conference Extensions The default value is 640 to 659 IVR Extensions The default value is 660 to 679 Queue Extensions The default value is 680 to 689 6 6 2 Business Hours Business hours includi...

Page 121: ...the general setting is Enable Office Timing By dialing 82 82 is default on an extension will force the office time to take effect for the device whatever the general setting is Disable Office closed timing By dialing 081 081 is default on an extension will disable the Office Closed Timing 3 Add office hours You can setup the business hours here 4 Add Holiday You can setup the holidays here If a ti...

Page 122: ...mail Users can check their Voicemail by dialing 2 on their phone 2 is default setting Voicemail for Extension Users can leave a voicemail to other extensions by dialing on their phone or the incoming call could be forwarded to an extension s voicemail directly is default setting For example extension 500 want to leave a message for extension 501 users can use 500 dial 501 to enter the voicemail of...

Page 123: ...01 Normal Spy In this mode you can only listen to the extension being spied for example you can dial 90501 to monitor extension 501 Whisper Spy In this mode you can listen whisper to the extension being spied for example dialing 91501 to listen to extension 501 you can also talk with 501 too Barge Spy In this mode you can barge in both extensions involved in the call for example dialing 92501 to b...

Page 124: ...ward by calling 071 on their phone 071 is default setting Enable Forward When Busy Users may enable busy forward by dialing 72 on their phone 72 is default setting Disable Forward When Busy Users may disable busy forward by calling 072 on their phone 072 is default setting Enable Forward No Answer Users may enable no answer forward by calling 73 on their phone 73 is default setting Disable Forward...

Page 125: ...ble do not disturb by calling 075 on their phone 075 is default setting 6 6 4 Voicemail Settings In this page we can configure some settings for voicemail feature including general voicemail settings and SMTP settings which is used for voicemail to email Figure 6 56 General Voicemail Settings 1 General Voicemail Settings a Message Options Max Messages per Folder Set the maximum number of messages ...

Page 126: ...is Unavailable Skip greeting Do not play a greeting Play Unavailable greeting play the extension Unavailable greeting Leave a Message Prompt Greeting played to ask the caller to dial 5 to leave a message Skip greeting Do not play a greeting Play busy greeting play the extension busy greeting Play Unavailable greeting play the extension Unavailable greeting c Playback Options Announce Message Calle...

Page 127: ... address or hostname of an SMTP server that the MyPBXwill connect to in order to send voicemail messages via email i e mail yourcompany com Port SMTP Port the default value is 25 Use SSL TLS to send secure message to server If the server of sending email needs to authenticate the sender you need to select the check box Note Must be selected for Gmail or exchange server After filling out the above ...

Page 128: ...ions Default is 5060 TLS Port Port use for sip registrations Default is 5061 TLS Verify Server When using MyPBX as a TLS client whether or not to verify server s certificate It is No by default TLS Verify Client When using MyPBX as a TLS server whether or not to verify client s certificate It is No by default TLS Ignore Common Name Set this parameter as No then common name must be the same with IP...

Page 129: ... Time Default Incoming Outgoing Registration Time Default duration in seconds of incoming outgoing registration Register Attempts The number of SIP REGISTER messages to send to a SIP Registrar before giving up Default is 0 no limit Register Timeout Number of seconds to wait for a response from a SIP Registrar before timed out Default is 20 seconds Calling Channel Codec Priority Once enabled when d...

Page 130: ...lic address the type of NAT they are behind and the internet side port associated by the NAT with a particular local port This information is used to set up UDP communication between the client and the VOIP provider and so establish a call External IP Address The IP address that will be associated with outbound SIP messages if the system is in a NAT environment External Host Alternatively you can ...

Page 131: ...RFC1918 for more information NAT Mode Global NAT configuration for the system the options for this setting are as follows Yes Use NAT Ignore address information in the SIP SDP headers and reply to the sender s IP address port No Use NAT mode only according to RFC3581 Never Never attempt NAT mode or RFC3581 support Route Use NAT but do not include rport in headers Allow RTP Reinvite By default the ...

Page 132: ... barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs Moreover Speex is well adapted to Internet applications and provides useful features that are not present in most other codecs G 722 G 722 is a wideband speech coding algorithms which supports the bit rate of 64 56 and 48kbps wideband It s a broadband voice encoding of G series G 726 A P...

Page 133: ...ther send Remote Party ID on SIP header Default no Allow Guest Whether allow anonymous registration extension Default no This option is used to avoid some anonymous calls by hackers For more details about the system security configuration please refer to APPENDIX BMyPBX Security Configuration Guide Pedantic Enable pedantic parameter Default no Alwaysauthreject If enabled when MyPBX rejects Registe...

Page 134: ... codec to be used Min Registration Time Minimum duration in seconds of a IAX2 registration Default is 60 seconds Max Registration Time Maximum duration in seconds of a IAX2 registration Default is 1200 seconds 2 Codecs A codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet u law A PSTN standard codec used in North America t...

Page 135: ...ernet applications and provides useful features that are not present in most other codecs G 726 A PSTN codec used worldwide that provides good voice quality and consumes 32kbit s in each direction receiving and transmitting of a VoIP call G 726 is supported by some VoIP phones ADPCM G 729A H261 H263 H263p H264 Note If you would like to use G 729 please enter your license 6 7 3 Blacklist Blacklist ...

Page 136: ...ll call A with this number When A picks up the call A can dial the number he wants to call MyPBX will call the number with its outbound route Notes 1 If you d like to use callback feature please make sure it s enabled on the inbound route setting panel 2 No callback rules needed to be set if the trunk supports call back with the caller ID directly Figure 6 66 Callback Settings Page Allow All Numbe...

Page 137: ...Name Choose the trunk with callback rules Strip digits from front Define how many digits will be stripped from the call in number before the callback is placed For example when you call from number 123456789 into MyPBX the caller ID is 0123456789 but you can only call 123456789 successfully from MyPBX trunk You should configure number 0123456789 as the call back number and strip 1 digit before the...

Page 138: ... not configured here all the calls via this trunk will show the DNIS instead of the original caller ID 6 7 6 DISA DISA Direct Inward System Access allows someone calling in from outside the telephone switch PBX to obtain an internal system dial tone and make calls as if they were using one of the extensions attached to the telephone switch To use DISA a user calls a DISA number which invokes the D...

Page 139: ...e hanging up the call if the user has dialed an incomplete or invalid number Default is 10 seconds Digit Timeout The maximum amount of time permitted between each digit when the user is dialing an extension number Default is 5 seconds 2 Member Outbound Routes Used to set the outbound routes that can be accessed from this DISA 6 7 5 PIN User Settings PIN User is used to manage lists of PINs that ca...

Page 140: ...1 Options Access Code Dial this code to access PIN Prompt for Entry Prompt caller enter the PIN Number Prompt for Entry Failure Prompt the caller when an invalid PIN is entered Figure 6 73 Add a New PIN User 2 PIN User MyPBX can store a number of PIN Users PIN Users may be used to keep track ...

Page 141: ...t of one or more PINs One PIN per line Outbound Route PIN User can use those outbound route to make call out 6 7 8 Paging Groups Paging is used to make an announcement over the speakerphone to a phone or group of phones Targeted phones will not ring but instead answer immediately into speakerphone mode Please note that this section is for configuring paging groups If you would like to configure In...

Page 142: ...nly Checking this will make paging duplex allowing all users in the group to talk and be heard by all 6 7 9 SMS Settings When GSM UMTS modules are installed SMS feature is supported 1 Enable SMS to Email Figure 6 76 Enable SMS to Email If you enable this as soon as the GSM UMTS trunks receive small messages MyPBX will send the text of this message to the email addresses listed on the Email List Yo...

Page 143: ... Code If you want to add country code before the dialed numbers please tick this Country Code The country code will be added before the numbers which you want to send SMS Receive mails every The interval time of receiving mails from POP3 server Access Code This PIN code is used to verify the subject of the emails received If the form of email passes the verification it will be send out by SIM card...

Page 144: ...Send email to the addresses listed on SMS to Email setting 2 Receive email and send the text of the email to the target mobile number by SMS Note If you use Gmail just put your user name here E g email address test gmail com you just put test here Password Input the password of this email here SMTP Server SMTP SMTP Server Port Receive Server POP3 Receive Server Port If you want to know more about ...

Page 145: ...erify Client as Yes you should upload a CA The relevant IP phone should also have the according server certificate PBX Certificate This certificate is server certificate No matter selecting TLS Verify Client as Yes or NO you should upload this certificate to MyPBX If IP phone enables TLS Verify server you should also upload the according CA certificate on IP phone ...

Page 146: ... log for debugging 7 1 Call Logs The call Log captures all call details including call time caller number callee number call type call duration etc An administrator can search and filter call data by filter the call logs by call date caller callee trunk duration billing duration status communication type and Pin User Figure 7 1 Call Log List ...

Page 147: ...b Log Save the history of web operations up to 2 log files Enable Debug Log Save debug information up to 2 log files Packets Capture Tool This feature always used to capture packets for technician Integrate packet capture tool Wireshark in MyPBX Users also could specify the destination IP address and port to get the packets IP Specify the destination IP address to get the packets Port Specify the ...

Page 148: ...acts voicemails and CDR of extension realize click to call and call popup send instant messages between extensions initiate a conference call and create a call task etc For more details about MyPBX client please refer to the link below http www yeastar com Solutions MyPBX_Client_Solution asp 8 2 Billing System Billing System caters for the growing need of billing solutions that can efficiently mon...

Page 149: ...System please refer to the link below http www yeastar com Solutions Billing_System_Solution asp 8 3 Hotel Module MyPBX Hotel Module is designed for inns and hotels The features include Room Status Booking Check In Check Out Wakeup Call Do Not Disturb Mini Bar and Billing Report For more details about Hotel Module please refer to the link below http www yeastar com Solutions Hotel_Module_Solution ...

Page 150: ...MyPBX U5XX Administrator s Guide www yeastar comPage133 9 Logout Click to log out safely ...

Page 151: ...m the provider before configure the E1 trunk VoIP Trunk Connected to remote VOIP service server you should get an IP address with user name password from the provider Service Provider Connected to service provider server you will get only IP address for authorization Analog Trunk FXO ports of MyPBX connected to a local PSTN GSM UMTS Trunk GSM ports of MyPBX connected to GSM Network BRI Trunk BRI p...

Page 152: ...FXO Foreign Exchange Office is an interface that connects to a phone line to supply your PBX with access to a public telephone network FXO interfaces use FXS signaling FXO interfaces allow you to connect your PBX to real analog phone lines 10 1 1 Sample Routing via E1 Trunk Let s route all inside extensions through an E1 trunk by dialing 9 In Outbound Routes add a new outbound route as below Figur...

Page 153: ...ber to dial out via a E1 trunk Note Setting number prefix to wild card X and setting Strip to 0 digits from the front will allow all calls to go through this outbound route directly 10 1 2 Sample Routing via VoIP Trunk Let s configure all inside extensions to dial 0 through the VoIP Trunk 1 Add VoIP service provider Before we do add this please make sure you have a VoIP Trunk account Trunks VoIP T...

Page 154: ...yeastar comPage137 Figure10 3 Create an VOIP Trunk 2 Add Outbound Routes As we can see from the Outbound Route of VOIP_OUT all phone numbers starting with 0will have their first digit stripped off digit 0 and will be sent to the SIP Trunk ...

Page 155: ... comPage138 Figure10 4 Create an Outbound route for VOIP trunk Now that we have added two outbound dialing rules any call starting with 9 will be routed to the PSTN and any number starting with 0 will be routed to the SIP Trunk 10 2 Incoming call ...

Page 156: ...call to route to the IVR In the IVR itself let s configure digit 0to route the call to extension 300 and digit 1 to route the call to extension 301 1 Add IVR To add a new IVR go to IVR Create New IVR Figure10 5 Create IVR 2 Add Inbound Routes As we can see from the Inbound Route of VOIP_IN all incoming calls will be ...

Page 157: ...MyPBX U5XX Administrator s Guide www yeastar comPage140 sent to the IVR Figure10 6 Create Inbound Route for VOIP Trunk APPENDIX A FAQ ...

Page 158: ...ut the SIP extensions info on the T28 IP phones Display Name 501 User Name 501 Register Name 501 Password 501 SIP Server 192 168 5 150 Use the same method register another T28 to other extension Q2 How do I reset MyPBX back to the factory default settings A2 To perform a reset please follow steps below Step 1 Hold downthe Reset button on the back of the unit for 5 seconds and watch the LEDs on the...

Page 159: ...ty of the telephone system Moreover the powerful built in firewall function in MyPBX is adequate to enable the system to run safely and stably This guide will introduce the highest defense level in MyPBX and we strongly recommend that you configure firewall and other security options according to this guide to prevent the attack fraud and the system failure or calls loss 1 Security Configuration f...

Page 160: ...Figure B 1 1 2 Change the default password for the web GUI System System Preferences Change Password Figure B 2 2 Disable SSH on LAN Settings Page 2 1 Disable SSH Select LAN Settings Enable SSH If external debugging isn t required please select No Figure B 3 ...

Page 161: ...nge the default password for SSH We can use the Linux command passwd to change root password of MyPBX 1 Login via putty exe Figure B 4 2 The default username is root and the default password is ys123456 Figure B 5 3 Use command passwd to change the root s password ...

Page 162: ...MyPBX U5XX Administrator s Guide www yeastar comPage145 Figure B 6 3 Security Configuration for Extensions 3 1 Change the default SIP Port PBX Basic settings SIP Settings General UDP Port ...

Page 163: ...MyPBX U5XX Administrator s Guide www yeastar comPage146 Figure B 7 3 2 Disable guest calls PBX Basic settings SIP Settings Advanced Settings Allow Guest Figure B 8 ...

Page 164: ...s FXS VoIP Extensions VoIP Extensions General VoIP Settings Figure B 9 3 4Set a robust password and enable IP restriction for extensions 1 Set a new extension password at a higher security level e g AjK5Up1G PBX Extensions FXS VoIP Extensions VoIP Extensions General Password Figure B 10 2 Enable IP restriction and enter the permitted IP address Subnet mask e g 192 168 5 136 ...

Page 165: ...Note Please backup the configurations on backup and restore page before you go ahead In the case that you lock the device you can reset to factory default and restore the previous configurations Step1 Enable firewall on firewall page of MyPBX System Firewall Settings Firewall Rules General Settings ...

Page 166: ...e configurations could be as below Name LocalNetwork Protocol BOTH Port 1 65535 IP 192 168 5 0 255 255 255 0 Action Accept Figure B 13 Step3 Create common rules to accept remote extensions or remote administrators if you use a SIP trunk please accept the provider s host as well Note If there are no remote extensions the rule is not required Set up the firewall rule to allow the public IP address o...

Page 167: ...Figure B 14 Step4 Configure auto blacklist rules Auto blacklist rules the Server would add the IP address to the blacklist automatically if the number of the packets it sends exceeds the rule you configured Add two auto blacklist rules for port 5060 Rule No 1 Port 5060 Protocol UDP IP Packets 120 Time Interval 60 seconds Figure B 15 Rule No 2 Port 5060 ...

Page 168: ...n Note If there is no VoIP trunk this rule is not required And if the RTP IP address of VoIP trunk and Registration IP address of the VoIP trunk are different we need to create a rule to accept the RTP IP address too Add a rule to accept the IP address of the VoIP trunk to access MyPBX server For example If the IP address of the VoIP trunk is 110 5 14 6 Protocol is UDP and Port is 5060 the configu...

Page 169: ...gure B 18 Step 6 Add a firewall rule to accept remote access of HTTP port For example if the remote access IP is 110 5 14 6 and the port is 80 the configuration could be as below Name RemoteHTTP Protocol TCP Port 80 80 IP 110 5 14 6 255 255 255 255 Action Accept Figure B 19 ...

Page 170: ...l TCP Port 8022 8022 IP 110 5 14 6 255 255 255 255 Action Accept Figure B 20 Step 8 Add other firewall rules by yourself For example if you are using features related to email you should add the firewall rules for the SMTP server and POP3 server Step 9 Enable Drop all If this feature is enabled all the packets and connection that do not match the rules would be dropped Note Before enable this feat...

Page 171: ...MyPBX U5XX Administrator s Guide www yeastar comPage154 Figure B 21 Step 10 The Configuration of firewall settings is completed See the figures below Figure B 22 ...

Page 172: ...nto MyPBX if the packets transmitting rate is under the rate defined But as soon as the transmitting beyond the define rate the IP will be added into blacklist automatically This is useful for remote extension who is using dynamic IP address Remove all the IP blacklist rules if you don t allowed any other unauthorized hosts access MyPBX See as below figure Note If drop all is not enabled please do...

Page 173: ...s Guide www yeastar comPage156 Figure B 24 Figure B 25 5 Alert Settings After enabling alert settings if the device is attacked the system will alert the users via call or e mail The attack modes include IP attack and Web Login ...

Page 174: ...to notify extension 500 outbound number 5503301 and E mail alert yeastar com configuration could be as below Phone Notification Settings Phone Notification Yes Number 500 5503301 Attempts 1 Interval 60s Prompt default Note If there is an outbound number to notify the number should fit the dial pattern of the outbound route E mail Notification Settings E mail Notification Yes To alert yeastar com S...

Page 175: ...e Configure to notify extension 500 outbound number 5503301 and E mail alert yeastar com configuration could be as below Phone Notification Settings Phone Notification Yes Number 500 5503301 Attempts 1 Interval 60s Prompt default Note If there is an outbound number to notify the number should fit the dial pattern of the outbound route E mail Notification Settings E mail Notification Yes To alert y...

Page 176: ...ed machine Once that has been set up please follow the steps below Step 1 Add a new folder rename it and set this new folder s share Properties according to Figure C 1 FigureC 1 Set up share Properties Step 2Enter the new folder and create a new text file then rename this file to status txt This step is very important DO NOT forget to create the status txt file Step 3ConfigureExternal storagesetti...

Page 177: ...ame The user name used to log into the network share Leave this blank if it is not required Net DiskShare Password The password used to log into the network share Leave this blank if it is not required If configuringis correctly open your Windows share folder to see if the MyPBX backup files and folders has been created If the contents of the backup folder look similar to Figure B 3 then you have ...

Page 178: ...SIP port and port 10001 10200 default RTP port range as UDP ports Next log in MyPBX WebGUI go to PBX Advanced Settings SIP Settings NAT External IP Address your router s public IP address External Host your router s domain ExternalRefresh Interval 20 seconds Local Network Identification 192 168 5 0 255 255 255 0 change this according to your network configuration NAT mode Yes Allow RTP Reinvite Ye...

Page 179: ... 2 If MyPBX has a public IP i e is connected directly to your internet service provider the network settings should be configured according to Figure C 3 FigureD 3 Now MyPBX has been configured as a public IP so there is no need to configure NAT again just leave all settings in NAT blank ...

Page 180: ...3 APPENDIX E How to Use Auto Provision Step1 Disable DHCP Server on your local network E g Disable DHCP Server on Linksys Router FigureE 1 Step2 Enable DHCP Server on MyPBX Login MyPBX web interface System Network Preference DHCP Server Enable DHCP Server ...

Page 181: ...Login MyPBX web interface PBX Extensions Phone Provisioning Add Phone FigureE 3 2 Fill in the phone detail message on the pop up windows Input IP Phone s MAC address configure Name Callwaiting Line Extension Label Line active for the phone And also you can configure other features on the phone like codecs memory keys etc ...

Page 182: ...he power and connect the network cable to IP Phone Remark The factory default setting of DHCP for IP Phone is enabled so you can skip this step to step 5 If the DHCP is disabled please follow the stepsbelowto enable it e g Yealink s IP Phone 1 Login IP phone s web page 2 Enable DHCP ...

Page 183: ...MyPBX U5XX Administrator s Guide www yeastar comPage166 FigureE 5 Step5 Finish ...

Page 184: ...the Distinctive Ring Tone section For each custom ring tone enter the Internal Ringer Text can be digits or text to trigger the ring tone For example you may enter Family e g Yealink s IP phone FigureF 1 Step2 Configure the Distinctive Ringtone on MyPBX Login MyPBX web interface PBX Inbound Call Control Inbound Routes Edit Inbound Route fill in the Internal Ringer Text on Distinctive Ringtone ...

Page 185: ...MyPBX U5XX Administrator s Guide www yeastar comPage168 Figure F 2 Step3 Finish ...

Page 186: ...ples of the formats to the subject of the email Example 1 Send message with no PIN code and default GSM port Format phonenumber if the subject is 12345678 the text of this email Welcome to Yeastar will be sent to number 12345678 through the first available GSM trunk No pin code should be set by administrator FigureG 1 2 Send message with no PIN code and specified GSM port Format port portnumber ph...

Page 187: ...o Yeastar will be sent to number 12345678 through the first available GSM trunk 987 is the pin code set by administrator FigureG 3 4 Send message with PIN code and specified GSM port Format 500 pincodenumber port portnumber phonenumber if the subject is 500 987 port 9 12345678 the text of this email Welcome to Yeastar will be sent to number 12345678 through GSM trunk 9 987 is the pin code set by a...

Page 188: ...lephone numbers to this line or group of lines and forwards all calls to such numbers via the trunk MyPBX support DID you can configure DID in inbound route Related settings DID Number Extension Destination Figure H 1 DID Number Define the expected DID Number if this trunk passes DID on incoming calls Leave this field blank to match calls with any or no DID info Only service provider E1 trunks BRI...

Page 189: ...mber this field only valid when use E1 trunk for this inbound router You can only input number and in this field and the format can be xxx or xxx xxx The count of the number must be only one or equal the count of the DID number Destination If you don t set the extension you can set the destination of the call here Example 1 Step1 You set the DID number 5503XXX in this example Step2 You choose the ...

Page 190: ...example Step2 You set the Extension 6001 6099 in this example The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099 number 6001 to extension 6001 number 6002 to extension 6002 The destination you set below will be disabled if you set the Extension ...

Page 191: ...MyPBX U5XX Administrator s Guide www yeastar comPage174 Figure H 3 ...

Page 192: ...essing the BLF key on the IP Phone Follow the steps to do the configuration with your Yealink phone 1 We want to choose pstn1 or pstn2 to call out FigureI 1 2 Configure the IP Phone FigureI 2 Test When you press DSS Key 1 2 the phone will connect to pstn1 pstn2 line If pstn1 pstn2 is not busy you will hear the dial tone You can dial the number you want and use this line to call out then ...

Page 193: ...MyPBX U5XX allows you to record the calls automatically Here is the guide for you to use it J 1 Login From your web browser input the IP address of the MyPBX server Login the system with the monitor account User Name monitor Password password FigureJ 1 J 2 Recording Settings 1 General Preferences ...

Page 194: ...ply To Trunks Recording When ticked all calls through the selected trunks will be recorded Extensions Recording When ticked all calls made by the selected extensions will be recorded FigureJ 2 J 3 Recording Logs Start Search You are able to search the record by Start Date to End Date Extension Trunk Duration and Communication Type The Record List You can choose the record to download or delete ...

Page 195: ...Communication Type of each record You can play download or delete the recording files FigureJ 3 J 4 Share setting Use this setting to share the recording file on the network User Name The user name to check the file Password The password to the user name Share Name The name of the folder showed on the network FigureJ 4 ...

Page 196: ... Run regedit Step2 Modify the value of HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Lsa LmCompatibilityLevel to 1 If LmCompatibilityLevel doesn t exit create a Dword value LmCompatibilityLevel 1 You can check the recording file on the network by Explorer Resource Manager Run IP of MyPBX In the picture below the IP is 192 168 5 101 FigureJ 5 ...

Page 197: ...folder the network users may not be able to check the shared files then Please ask the network user to try step1 Start Run cmd step2 net use del the is a space behind step3 Visit the device again with new password J 5 Password Setting You can change the password of the account monitor here FigureJ 7 Finish ...

Page 198: ...MyPBX U5XX Extension User s Guide Yeastar Technology Co Ltd www yeastar com 1 9 MyPBX U500 MyPBX U510 MyPBX U520 Extension User s Guide Version V1 1 Yeastar Technology Co Ltd Date 9th Aug 2013 ...

Page 199: ...ON 3 1 MYPBX USER WEB INTERFACE 3 1 1 LOGIN 3 1 2 CALL SETTINGS 4 1 2 1 Follow Me Settings 4 1 2 2 Call Waiting 5 1 2 3 Do not Disturb DND 5 1 2 4 Ring Out 5 1 2 5 Mobility Extension Number 5 1 3 VOICEMAIL 6 1 3 1 Voicemail Settings 6 1 3 2 Voicemail Management 6 1 4 CALL RECORDINGS 8 2 CONCLUSION 9 ...

Page 200: ...l settings such as enable disable voicemail service set a voicemail password and enable disable send the voicemail to an email address as an attachment service how to manage the extension s voicemail and call recordings 1 MYPBX USER WEB INTERFACE 1 1 Login The default user name and password to log in the User Web Interface User Name Extension number Password Voicemail Access PIN Note If it s unabl...

Page 201: ... To choose voicemail the incoming call will be unconditionally forwarded to voicemail b Transfer To choose Number the incoming call will be unconditionally forwarded to other extension PSTN or mobile phone number Note When Always Follow Me configuration is save the Ring Group and Call Queue services will be disabled 2 No Answer No Answer Follow Me is a service of MyPBX that allows the automatic tr...

Page 202: ... is saved the Ring Group and Call Queue services will be disabled 1 2 2 Call Waiting Call Waiting is used to receive an incoming call when already on a call A ringing tone will be heard by the caller and a special beeping will be heard on the phone by the MyPBX user when the call arrives To switch between the current call and the new incoming call use the appropriate calling code Enable Call Waiti...

Page 203: ...ord Enter the new password retype it and click save Email Address Enter the email address where the voicemail or fax would be sent to as an attachment Enable Voicemail Check the box to enable the voicemail service or uncheck to disable Enable Send Voicemail Check the box to enable send the voicemail to an email address as an attachment service or uncheck to disable Figure 1 3 1 3 2 Voicemail Manag...

Page 204: ...MyPBX U5XX Extension User s Guide Yeastar Technology Co Ltd www yeastar com 7 9 Figure 1 4 ...

Page 205: ... and download the recording files Play the recording Select the recording the play and click Play In the Play page the user could control the speed and volume Delete the recording Select the recording to delete and click Delete then the selected email would be deleted Download the recording Select the recording to download and click download Figure 1 5 ...

Page 206: ...or extension users For more functionality and advanced settings of MyPBX U500 MyPBX U510 MyPBX U520 please refer to the relative documents as below MyPBX U500 Datasheet MyPBX U500 Quick Installation Guide MyPBX U500 Administrator s Guide MyPBX U510 Datasheet MyPBX U510 Quick Installation Guide MyPBX U510 Administrator s Guide MyPBX U520 Datasheet MyPBX U520 Quick Installation Guide MyPBX U520 Admi...

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