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Dial service code *83 and press any dial key.
You will then hear a message “The caller has been parked at extension XXX”
The call has now been parked and the phone can be used to make or receive other
calls.
Retrieving a parked call
From any other Company phone dial service code *84XXX where XXX is the
extension the call was parked to and then press any dial key.
Initially a line busy tone will be heard followed a few seconds later by a ringing
tone that should be answered by pressing the
answer
soft key
on your handset.
Fault messages
If no call can be found to park after dialling *83 you will get a message “There are
no valid calls to park”.
If the wrong extension (XXX) number is keyed with *84 you will get a message
“Unable to find a valid call to pick up”.
Line Monitoring
Selecting Screen 2 on your phone by pressing the bottom button on the left hand
side of the screen will bring up another set of functions for the buttons either side
of the telephone screen. These provide for four telephone numbers to be attributed
to the spare buttons. These numbers may be used for monitoring and speed
dialling lines in your company or for just speed dialling other numbers. If the
company line is available to be called, the button will be lit with a green light if the
number is in use it will be lit with a red light. External numbers will not be lit as
the phone cannot check the status of phones not on the company network.
The numbers should be allocated via the portal website as described in the
Setup
and User Guide
by selecting Company – Features - Line Monitoring. Once in the
screen you may choose numbers or names to be attributed to the buttons.
If buttons attributed to company numbers are lit green then pressing the button
will call that number. In the case of external numbers pressing the button will also
call the number but it may, of course, be busy.
Ringing Group Pickup
If you are a member of a Call Pickup Group then you can pick up another group
member’s ringing call if they are unavailable or busy.
When you hear their phone ringing press
the
Gp Pickup
soft key
or dial service
code *88 and the
Send
soft key on your phone, but don’t pick up the handset. You
will first hear an engaged tone for a short time (this tells you that the system has
identified the call to pick up) and then your phone will ring. The ringing call will be
transferred directly to you.
See the
System Administrators Guide
for details of Call Groups.