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Directed Pickup
You can answer a ringing phone within your company without being in the same
call pickup group by dialling service code *89XXX where XXX is the number or
short code of the ringing phone. On dialling the number you will first hear and
engaged tone for a short time (this tells you that the system has identified the call
to pick up) and then your phone will begin to ring. The ringing call will be
transferred directly to you.
Fault message
If no ringing call can be found to pick up using either group or directed pickup you
will get a message ‘There are no valid calls to pickup’.
