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999 or 112 emergency calls
• Your Cloud Voice number is registered to a specific address,
so when you make a 999 or 112 call from your phone
number, that’s the address the emergency services will see.
• If you use Cloud Voice at a different address, the registered
address won’t automatically change. So if your work
location changes, please let your administrator know so
they can update your registered address.
• You might not be able to make 999 or 112 calls if there’s
a power or network failure, or you’re using the service from
an app or mobile phone.
Safety information
Opening your handset or the base of your phone could be
dangerous. If your phone needs to be repaired, call us on
0800 389 0537 and we’ll be able to help.
Cleaning
Clean the handset and base with a damp (not wet) cloth, or
an anti-static wipe. Never use household polish as this will
damage the product. Never use a dry cloth as this may cause
a static shock.
Environmental
• Don’t expose your phone to direct sunlight.
• Make sure your phone is on a dry, flat surface, not on
a carpet or anything which has fibres. Make sure it can
always get a free flow of air over its surfaces.
• Don’t expose your phone to water, and don’t use it in
damp or humid conditions like bathrooms.
• Don’t expose your phone to fire, explosive or other
hazardous conditions.
• If there’s an electrical storm, there’s a slight chance your
phone might be damaged.
Product disposal instructions
The symbol shown here and on the product means that it is
classed as Electrical or Electronic Equipment and shouldn’t be
disposed of with other household or commercial waste at the
end of its working life.
The Waste of Electrical and Electronic Equipment (WEEE)
Directive (2002/96/EC) has been put in place to recycle
products using best available recovery and recycling
techniques to minimise the impact on the environment, treat
any hazardous substances and avoid the increasing landfill.
Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not mixed
with other commercial waste for disposal.
Guarantee
Your IP Phone is guaranteed for a period of 12 months from
the date of purchase.
Subject to the terms listed below, the guarantee will provide
for the repair of, or at BT’s or its agent’s discretion, the option
to replace the Phone or any component thereof, (other than
batteries), which is identified as faulty or below standard, or
as a result of inferior workmanship or materials. Products over
28 days old from the date of purchase may be replaced with a
refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur within
the 12-month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as instructed.
• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear, neglect,
tampering with the equipment, or any attempt at
adjustment or repair other than through approved agents.
• This guarantee does not affect your statutory rights.
General information
